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Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

As part of MMTech’s unifying strategy, Beswick chose to retire the data centers and form an “enterprisewide architecture organization” with a set of standards and base layers to develop applications and workloads that would run on the cloud, with AWS as the firm’s primary cloud provider.

Insurance 305
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Marsh McLellan IT reorg lays foundation for gen AI

CIO Business Intelligence

As part of MMTech’s unifying strategy, Beswick chose to retire the data centers and form an “enterprisewide architecture organization” with a set of standards and base layers to develop applications and workloads that would run on the cloud, with AWS as the firm’s primary cloud provider.

Insurance 263
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SolarWinds debuts AI framework in its service desk product

Network World

SolarWinds AI, developed using SolarWinds’ AI by Design framework , is embedded in SolarWinds AI in Service Desk , an IT service management (ITSM) solution. SolarWinds offers both perpetual and subscription-based licenses for on-premises and SaaS-based solutions.

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From skills to performance: How hands-on learning is preparing IT teams for digital transformations

CIO Business Intelligence

This is because the most commonly used forms of upskilling (knowledge-based, content-driven, and assessed via online quizzes) aren’t enough for real-world impactful skilling. And some skills require meaningful, deep capability development (usually in a short timeframe) that can be demonstrated or applied with confidence at work.

Training 277
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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. And the self-service portal cuts down on repeat calls to the service desk.

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3 certification tips for IT leaders looking to get ahead

CIO Business Intelligence

As a result, they procure solutions off-the-shelf rather than developing them in-house. This is where management development programs from reputable institutions can play an important role. If I have to remain in the insurance industry, I have to continuously build on my knowledge base.”

Insurance 305
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Launching the Web 2.0 Framework - Trends in the Living Networks

Trends in the Living Networks

Framework is released on a Creative Commons license, which allows anyone to use it and build on it as they please, as long as there is attribution with a link to this blog post and/ or Future Exploration Network. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

Trends 159