CIO Business Intelligence

JULY 2, 2024

Telecom networks are an integral backbone of the digital infrastructure that powers our economies today. Moreover, the deployment of next-generation networks such as 5G and fiber-optic infrastructure requires significant investment and coordinated efforts from governments, regulators, and telecom operators.

Policies 264

Policies Industry Network Mobile 264

Trends in the Living Networks

NOVEMBER 16, 2012

Organizational networks. The development of strong networks that allow the most relevant capabilities to be applied to emerging problems or opportunities happens through conversation. So how do we develop these skills? Project performance. Sense-making and strategy. Communication channel skills. Context skills.

Network 161

Network Media Social Knowledge Base 161

Network World

MAY 21, 2024

SolarWinds AI, developed using SolarWinds’ AI by Design framework , is embedded in SolarWinds AI in Service Desk , an IT service management (ITSM) solution. AI helps with the automatic routing and classification of incoming incidents, according to SolarWinds, which reduces the impact of ticket misclassification and human error in the process.

Knowledge Base 370

Knowledge Base Guidelines Licensing Authentication 370

CIO Business Intelligence

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.” The tech team is extremely agile.”

Retail 290

Retail Knowledge Base Artificial Intelligence WAN 290

Trends in the Living Networks

SEPTEMBER 5, 2012

My key message was that we absolutely shouldn’t see this as “brain drain”, but the formation of rich networks that are enormous enablers for the economy and entrepreneurial opportunities in the future. In a networked world, this is a critical source of success for us.

Network 151

Network Study Case Study Course 151

Trends in the Living Networks

MAY 31, 2007

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Particls switches on the power of RSS | Main | A week of hot news on the web: Trade sales mark the boom » Launching the Web 2.0 report - You can download Chapter 2 on Web 2.0

Trends 159

Trends Network Media Social 159

Trends in the Living Networks

JUNE 9, 2013

Digital Malaysia is the government agency tasked with developing Malaysia as a digital nation towards 2020. There is already a well-developed strategy for how these crowdsourcing initiatives will develop. One thrust is the development of platforms that will link workers and client organizations.

Case Study 151

Case Study Social Study Development 151

Trends in the Living Networks

OCTOBER 14, 2007

Below is the Extinction Timeline created jointly by What’s Next and Future Exploration Network – click on the image for the detailed timeline as a pdf (1.2MB). For the most current insights and trends in the living networks, follow @rossdawson on Twitter! Also see Richard Watson’s blog post on the extinction timeline.

Trends 167

Trends Network Media Social 167

CIO Business Intelligence

MARCH 6, 2024

To create what he refers to as a hyper-personalization strategy, he’s using technology and data to develop a deeper understanding of the experiences that people have with TSB. As these developments continue, and as the firm starts to explore how AI can improve CX, he expects his IT department to work with a range of partners.

Banking 328

Banking Knowledge Base Tools Research 328

Network World

AUGUST 28, 2024

We see AI in customer service as a powerful use case – from knowledge base-powered chatbot answers to our internal staff, all the way to delivering financial answers to our members on whatever device they use for banking,” said Mark Fournier, CIO at the U.S. “The

Vmware 394

Vmware Cloud Symantec Data Center 394

Trends in the Living Networks

AUGUST 27, 2007

In a world in which the pace of developments and amount of information available in any given domain is soaring out of sight, it’s a very valid question. And those decisions need to be based on having a better insight than your competitors into how your business environment is developing.

Trends 158

Trends Network Media Social 158

CIO Business Intelligence

OCTOBER 12, 2023

This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. Additionally, employ the business case as a tool to tackle potential risks and develop strategies for their mitigation. These metrics offer invaluable insights for continuous improvement.

Strategy 278

Strategy Airlines Knowledge Base Budget 278

Trends in the Living Networks

NOVEMBER 18, 2009

On Tuesday I gave the opening keynote at the 38th annual global conference of international accounting network Kreston International. With revenues across the network of over $2 billion, they are the 13th largest accounting network in the world. I have long been fascinated by professional services networks.

Network 90

Network Conference Knowledge Base Social 90

CIO Business Intelligence

AUGUST 26, 2024

Achieving IT excellence means continuously evaluating and upgrading our technology stack, including applications, networks and data management systems. For example, when working with a networking or telecom vendor, we concentrate on building trust and leveraging that relationship to deepen our team’s expertise. Innovation.

Strategy 310

Strategy Resources Business Transformation Applications 310

Trends in the Living Networks

JANUARY 30, 2007

This has always been true, but in our hyper-connected world the fundamental networked nature of our world is coming to the fore. In my book Living Networks I described how these networks are now coming to life. Organizational network analysis (ONA) has been adopted as a powerful management tool by many leading organizations.

Network 90

Network Trends Media Social 90

CIO Business Intelligence

FEBRUARY 29, 2024

For example, as query assistants, generative AI tools can help customers better navigate an extensive product knowledge base using a simple question-and-answer format. That’s the advice Lucky Gunasekara, CEO and co-founder of Miso.ai, has for teams developing generative AI tools today.

Open Source 317

Open Source Data Knowledge Base Examples 317

Trends in the Living Networks

NOVEMBER 28, 2011

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client.

Knowledge Base 143

Knowledge Base Financial Banking Meeting 143

Trends in the Living Networks

JULY 25, 2018

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. It continues to be used by professional firms in developing their client relationship programs.

Network 84

Network Knowledge Base Enterprise Enterprise 84

Trends in the Living Networks

AUGUST 21, 2006

Although the mobile phone offers an "extremely appropriate platform for social networks," he said current pricing structures were holding back the market. The fundamental problem is in the way Australian mobile companies set up charges for data downloads compared with the US where most plans are based on on unlimited data downloads.

Network 68

Network Social Mobile Trends 68

Trends in the Living Networks

MARCH 28, 2008

However once economies become developed, the key issues are far less about manufacturing prowess. Today the buzzwords in national economic development are knowledge, creativity, media, content, entertainment, design, and the like. Initiatives include media education , supporting PC games , and developing a research ecosystem.

Media 87

Media Trends Policies Industry 87

CIO Business Intelligence

FEBRUARY 20, 2024

Data remains siloed in facilities, departments, and systems –and between IT and OT networks (according to a report by The Manufacturer , just 23% of businesses have achieved more than a basic level of IT and OT convergence). The company can also unify its knowledge base and promote search and information use that better meets its needs.

Architecture 246

Architecture Data Microsoft Industry 246

Trends in the Living Networks

JULY 21, 2006

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « The social nature of Search 2.0 | Main | Mobile traffic data will pressure local radio » Being in two places at the same time Ross Dawson, July 21, 2006 5:02 PM US PT I really like this.

Trends 95

Trends Network Media Social 95

Trends in the Living Networks

JUNE 28, 2006

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Announcing the Future of Media Summit 2006 | Main | Will mainstream advertising die? It took several decades to develop what we now recognize as a standard format for newspapers.

Media 107

Media Trends Network Social 107

Trends in the Living Networks

OCTOBER 2, 2006

He is Founding Chairman of four companies: professional services and venture firm Advanced Human Technologies , future and strategy consulting group Future Exploration Network , leading events firm The Insight Exchange , and influence ratings start-up Repyoot. Free chapters) Implementing Enterprise 2.0

Trends 90

Trends Network Media Social 90

CIO Business Intelligence

MAY 19, 2022

Then the facilities department receives an alert that it needs to set up a new workspace, and IT is notified that it needs to ensure the worker has a new laptop and access to the network. A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees.

Enterprise 312

Enterprise Enterprise System How To 312

Trends in the Living Networks

SEPTEMBER 21, 2005

On one-level “network-centric warfare” (see for example the US Department Defence report to Congress on this) has grown to prominence – or even predominance – in military strategic thinking over the last four years. However social network analysis has been applied by intelligence agencies and law enforcement for decades.

Network 74

Network Social Trends Security 74

Dataconomy

MARCH 27, 2025

Neuro-symbolic AI represents a significant leap in artificial intelligence by integrating the intuitive learning capabilities of neural networks with the logical reasoning strengths of symbolic AI. Neuro-symbolic AI combines two distinct paradigms of artificial intelligence: neural networks and symbolic reasoning.

Artificial Intelligence 50

Artificial Intelligence Network Analysis Chemicals 50

Trends in the Living Networks

OCTOBER 16, 2007

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Implementing Web 2.0 Products and technology-based services are increasingly commoditized, however specialist expertise is becoming more valuable. These are professionals working globally.

Trends 84

Trends Network Media Knowledge Base 84

Trends in the Living Networks

AUGUST 3, 2007

From the very beginning of the social networking space, with the launch of sixdegrees.com in 2000 (which gave up the ghost in January 2002), the fundamental underlying issue was whether social networks would be entirely exclusive and competitive, or whether they would in some way integrate to create a global social networking space.

Network 68

Network Social Trends Media 68

Trends in the Living Networks

MARCH 4, 2006

and Microsoft of the 53 companies that are members of the Network Roundtable. and Microsoft of the 53 companies that are members of the Network Roundtable. I am the research leader for this last category of external connectivity work at the Network Roundtable, though I apply ONA across a broader range of areas with my clients.

Analysis 68

Analysis Network Trends Media 68

Trends in the Living Networks

APRIL 13, 2007

Yet social networking is not just about friends and personal networks. Applying social networks in the enterprise is a sweet spot that has massive potential value. Spoke had a unique model at the time, providing both social networking applications inside the enterprise, as well as a public version of their application.

Network 74

Network Social Trends Enterprise 74

Trends in the Living Networks

MAY 12, 2006

I have no doubt that the analysis techniques used on this data were primarily network mapping, using software such as Netmap , which I described in an earlier article on social networks and intelligence applications. Searching for patterns in this data is a network analysis application, and the state of the art is pretty good now.

Network 68

Network Social Trends Data 68

CIO Business Intelligence

JUNE 17, 2022

But certificates, even technical ones, can be an important part of any IT leader’s career journey, giving them hands-on experience, strategic insights into emerging technologies and methodologies, and the possibility to grow their peer network. As a result, they procure solutions off-the-shelf rather than developing them in-house.

Insurance 305

Insurance Course Apparel Information Security 305

Trends in the Living Networks

NOVEMBER 5, 2007

For the most current insights and trends in the living networks, follow @rossdawson on Twitter! This seems like a useful study in getting more detail on what organizations can do to enhance collaboration, in a world where collaboation drives organizational performance more than just about any other factor.

Network 68

Network Trends Media Social 68

Trends in the Living Networks

FEBRUARY 13, 2006

He is Founding Chairman of four companies: professional services and venture firm Advanced Human Technologies , future and strategy consulting group Future Exploration Network , leading events firm The Insight Exchange , and influence ratings start-up Repyoot. Free chapters) Implementing Enterprise 2.0

Banking 83

Banking Trends Network Media 83

Trends in the Living Networks

NOVEMBER 5, 2007

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « The state of Enterprise 2.0: About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « The state of Enterprise 2.0:

Network 60

Network Trends Media Social 60

Trends in the Living Networks

MAY 22, 2006

This squarely puts Microsoft into a space – enterprise social network software – that has previously been populated by Spoke , Visible Path , Contact Networks , and Tacit. Many organizations seem to think the enterprise social network software will provide an immediate solution, and many have stumbled already in applying these tools.

Network 60

Network Social Trends Enterprise 60