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Creating Knowledge-based CRM initiatives

Trends in the Living Networks

I am running a two-day executive program on Relationship Management for Financial Services in Kuala Lumpur on 28-29 January, organized by IBN International. Increasingly, the key client programs applied in corporate and insitutional banking and the CRM initiatives implemented in retail and private banking are coming together.

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Extreme taps Intel analytics to boost its AI Expert assistant

Network World

Extreme Networks is incorporating Intel’s network analytics technology into its unreleased AI Expert program. In April, Extreme previewed AI Expert , an AI-based network assistant that’s being evaluated in its Extreme Labs program. Enter Intel.

Intel 165
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Saudi Arabia launches $100 Billion AI initiative to lead in global tech

CIO Business Intelligence

The program, known as Project Transcendence, marks a significant push by the Kingdom to develop a robust AI ecosystem that can rival leading tech hubs, including neighbouring United Arab Emirates and other global technology centers.

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Chapter 6: Implementing key client programs - Trends in the Living Networks

Trends in the Living Networks

in the enterprise is far more than just talk » Chapter 6: Implementing key client programs Ross Dawson, March 21, 2007 3:46 AM US PT I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book.

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Why conversational skills are needed to create a high-performance, engaged, networked organization

Trends in the Living Networks

The development of strong networks that allow the most relevant capabilities to be applied to emerging problems or opportunities happens through conversation. One of the chapters in the first edition of my book Developing-Knowledge-Based Client Relationships, published in 2000, was on managing communication portfolios.

Network 161
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Using genAI in IT operations boosts productivity, but security concerns linger

Network World

IT organizations are putting genAI applications to work both with in-house developed use cases as well as vendor-provided tools.

Security 174
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SAP and Nvidia expand partnership to aid customers with gen AI

CIO Business Intelligence

RAG optimizes LLMs by giving them the ability to reference authoritative knowledge bases outside their training data. “There are tons of documents that are not residing in an SAP system,” Herzig said.

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