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How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

Much of this is of course not new, I wrote about the rise of contextual search in 2011, and more recently about the massive opportunity for virtual assistants. Once virtual assistants understand not just us but the context for our questions and interactions they will become increasingly valuable to us.

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Sharing my life story from a virtual perspective

Trends in the Living Networks

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. Hi, welcome to The Virtual Excellence Show. So I thought it’d be worth sharing my story of the virtual.

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SolarWinds debuts AI framework in its service desk product

Network World

SolarWinds AI, developed using SolarWinds’ AI by Design framework , is embedded in SolarWinds AI in Service Desk , an IT service management (ITSM) solution. AI helps with the automatic routing and classification of incoming incidents, according to SolarWinds, which reduces the impact of ticket misclassification and human error in the process.

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ServiceNow adds gen AI to more workflows, including chatbot creation

CIO Business Intelligence

The update adds gen AI capabilities for field service workers, chatbot creators, and developers, among others. Now Assist in Virtual Agent: Roll your own chatbot Another area that ServiceNow has given the Now Assist treatment is chatbot creation. ServiceNow claims it is now possible to create a new chat experience in under 15 minutes.

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Exploring the future of investment management

Trends in the Living Networks

As I developed my expertise and experience in scenario planning, I saw there was an opportunity to apply scenario approaches to financial portfolio and risk management. In my book Developing Knowledge-Based Client Relationships , one of the key themes was that of adding value to client decision-making.

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ServiceNow certificate error disrupts operations for hundreds of organizations

CIO Business Intelligence

According to the note, the expired MID Server Root G2 SSL certificate caused connectivity failures across multiple services, including Orchestration, Discovery, and AI-powered functions such as Virtual Agent. As a critical platform for many enterprises, expectations for its performance and security are very high.

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Prediction: Video-conferencing will help drive increased business travel

Trends in the Living Networks

In the first edition of Developing Knowledge-Based Client Relationships , which came out in 2000, I wrote in the chapter on managing communication portfolios that the ever-improving quality of video-conferencing would be accompanied by increasing business travel.

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