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How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

Much of this is of course not new, I wrote about the rise of contextual search in 2011, and more recently about the massive opportunity for virtual assistants. Once virtual assistants understand not just us but the context for our questions and interactions they will become increasingly valuable to us.

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SolarWinds debuts AI framework in its service desk product

Network World

SolarWinds AI, developed using SolarWinds’ AI by Design framework , is embedded in SolarWinds AI in Service Desk , an IT service management (ITSM) solution. AI helps with the automatic routing and classification of incoming incidents, according to SolarWinds, which reduces the impact of ticket misclassification and human error in the process.

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ServiceNow adds gen AI to more workflows, including chatbot creation

CIO Business Intelligence

The update adds gen AI capabilities for field service workers, chatbot creators, and developers, among others. Now Assist in Virtual Agent: Roll your own chatbot Another area that ServiceNow has given the Now Assist treatment is chatbot creation. ServiceNow claims it is now possible to create a new chat experience in under 15 minutes.

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ServiceNow certificate error disrupts operations for hundreds of organizations

CIO Business Intelligence

According to the note, the expired MID Server Root G2 SSL certificate caused connectivity failures across multiple services, including Orchestration, Discovery, and AI-powered functions such as Virtual Agent. As a critical platform for many enterprises, expectations for its performance and security are very high.

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ServiceNow offers virtual agent to assist with generative AI

CIO Business Intelligence

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications.

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From skills to performance: How hands-on learning is preparing IT teams for digital transformations

CIO Business Intelligence

This is because the most commonly used forms of upskilling (knowledge-based, content-driven, and assessed via online quizzes) aren’t enough for real-world impactful skilling. And some skills require meaningful, deep capability development (usually in a short timeframe) that can be demonstrated or applied with confidence at work.

Training 277
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AI takes aim at employee turnover

CIO Business Intelligence

Unsustainable work performance expectations, a lack of career development and advancement potential, and a lack of meaningful work are among the top reasons motivating employees to move on, according to a March McKinsey survey , with inadequate compensation further down on the list, in sixth place. “It It’s not perfect yet,” says Thurai.

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