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Elevate Your Mobile Engagement With The Right Vendor Using The New Forrester Wave™

Forrester IT

This past spring, I shared why it’s important that marketers develop a strong mobile strategy to engage with consumers in the right moment and format. While a few months have since passed, COVID-19 still blurs the future of work, commerce, and socializing. Is it safe to travel? To return to work? To enjoy a beer at […].

Mobile 259
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53 Questions Developers Should Ask Innovators

TechEmpower - Information Technology

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” ” or “Are you developing for desktop, tablet, mobile, or all three?” The innovator/developer relationship needs to be a conversation.

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Mobile Malware Uses Deepfakes, Social Engineering to Bypass Biometric Authentication

SecureWorld News

A sophisticated form of mobile malware dubbed "GoldPickaxe" has been uncovered, which collects facial recognition data to produce deepfake videos, enabling hackers to bypass biometric authentication protections on banking apps. The hackers rely heavily on social engineering tactics to distribute the malware.

Malware 80
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Driving towards smart mobility with intent

TM Forum

“Intent-driven autonomous networks for smart mobility” is a new Catalyst that demonstrates innovative, intent-driven management techniques for autonomous operation of V2X infrastructure in the Smart Mobility sector. One of the ways to achieve better cost optimization is to move from manual to automated to a.

Mobile 130
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Chatbots Mature Into An Enterprise-class Customer Service Tool—Explore The Leading Vendors In This Market

Forrester IT

Finally, as customers choose to have interactions across multiple channels (phone, chat, web, mobile, messaging, social, etc.), enterprises should be able to deploy their chatbots in multiple channels.

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How self-service technology is changing the contact center job landscape

Forrester IT

She describes the podcast as providing "surprising and counter-intuitive insights on customer experience, social customer service and content." They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. No pressure there, then.

Mobile 311
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Markable.AI launches $100M ad fund for creators on Instagram, TikTok and other social platforms

GeekWire

offers a workflow automation and advertising platform for social creators. The social media platform had been testing a beta integration of Markable’s AI technology to automatically recognize items in images and videos and recommend similar products for users to purchase. Joy Tang is founder and CEO of Markable.AI.

Social 109