Wed.Jul 10, 2024

article thumbnail

Scaling Customer Success Through Digital Can Double Your ROI

Forrester IT

Customer success (CS) teams continue to improve as important business functions. As B2B firms dedicate more resources to CS, leadership wants reassurance that this investment delivers solid returns. Proving this becomes challenging when scaling customer success happens primarily through headcount and by teams segmenting coverage into low-touch and high-touch models.

B2B 428
article thumbnail

RADIUS Protocol Vulnerability Exposes Networks To Attack

IT Toolbox

Security researchers have uncovered a vulnerability in the RADIUS network authentication protocol. The flaw can be used to conduct man-in-the-middle (MITM) attacks. Learn more about the vulnerability. The post RADIUS Protocol Vulnerability Exposes Networks To Attack appeared first on Spiceworks Inc.

Network 182
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

AIOps Drives Observability And Business Outcomes In IT

Forrester IT

In my recent report, AIOps: A Crucial Component Of High-Performance IT, I speak to how AIOps is a critical tool for IT leaders aiming to run high-performance organizations. AIOps combines AI, machine learning, advanced analytics, and operational practices with business and operations data.

Tools 284
article thumbnail

Samsung Brings Artificial Intelligence and Health Tracking Innovations to New Devices at Galaxy Unpacked 2024

IT Toolbox

Samsung's Galaxy Unpacked event brought new devices, health tracking, and artificial intelligence innovations. Find out more about the event and its latest announcements. The post Samsung Brings Artificial Intelligence and Health Tracking Innovations to New Devices at Galaxy Unpacked 2024 appeared first on Spiceworks Inc.

article thumbnail

15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

article thumbnail

Build Resilience, Gain Trust

Forrester IT

As organizations ask employees and partners to execute and deliver at a faster pace, the risk of technology failure becomes greater. Learn how understanding technology resilience can help minimize these risks in a preview of our upcoming Technology & Innovation Summit North America.

Strategy 284
article thumbnail

Google Extends Android Security With Support for Linux Kernel

IT Toolbox

Google has planned support for long-term support (LTS) Linux kernel releases for Android devices. Find out more about the development and its importance for Android security. The post Google Extends Android Security With Support for Linux Kernel appeared first on Spiceworks Inc.

Linux 173

More Trending

article thumbnail

Evolve Bank’s Investigation Finds LockBit’s Attack Impacted Over 7.6 Million Americans

IT Toolbox

Within a month of LockBit's attack, Evolve Bank & Trust is sending notifications of the data breach to over 7.6 million Americans whose data was stolen. The bank's investigation found that an employee clicked a malicious link, allowing a LockBit member to gain unauthorized access to the bank's database and file shares. Learn more about the actions taken by the bank.

Banking 173
article thumbnail

Cisco Talos: Top Ransomware TTPs Exposed

Tech Republic Security

Read about the new Cisco Talos report on the top ransomware groups’ techniques and learn how to mitigate this cybersecurity risk. Cisco Talos observed the TTPs used by 14 of the most prevalent ransomware groups based on their volume of attack, impact to customers and atypical behavior.

Groups 191
article thumbnail

How to Find a Qualified IT Intern Among Candidates

Information Week

IT organizations offering intern programs often find themselves swamped with applicants. Here's how to find the most knowledgeable and prepared candidates.

How To 197
article thumbnail

AWS Summit New York 2024: Guardrails for Amazon Bedrock Gains Claude 3 Haiku and Contextual Grounding

Tech Republic Security

Responsible AI Lead Diya Wynn spoke to TechRepublic about AI hallucinations and upskilling. Plus, Anthropic Claude 3 comes to Bedrock.

article thumbnail

2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

article thumbnail

Making the Transition to Artificial Intelligence

Information Week

AI will challenge IT infrastructure, governance, security, and IT. As companies transition to AI, what should CIOs be doing to prepare their organizations?

article thumbnail

Microsoft's AI speech generator achieves human parity but is too dangerous for the public

TechSpot

Leveraging Vall-E's groundwork, the new AI voice tool integrates two major enhancements that greatly improve performance. Grouped code modeling allows Microsoft to better organize codec codes, resulting in shorter sequence lengths that boost inference speed and help overcome challenges associated with long sequence modeling.

Microsoft 138
article thumbnail

Snowflake: Admins Can Now Enforce MFA

Information Week

Cloud firm answers customers' calls to strengthen its multifactor authentication policies, in the wake of over 100 breaches that exploited unprotected Snowflake accounts.

article thumbnail

Cybersecurity GenAI features: Are they worth the money?

CIO Business Intelligence

Businesses are investing great sums of money in generative AI – to the point that GenAI spending in 2025 will be nearly seven times greater than it was in 2022, according to IDC historical data and forecasts. Where is all that money going? In many cases, it’s cybersecurity, which ranks at the top of the list of factors driving increased IT spending in 2024.

Tools 122
article thumbnail

Guide to Centralizing IT Operations: How to Link Tasks and Tools with an Automation Platform

For many IT admins, business as usual is a juggling act. Job schedulers and scripts run on autopilot, applications and operating systems can’t speak the same language, and other tools—like RPA or MFT solutions—operate in isolation. On a good day, everything runs smoothly. But good days are rare; more often than not, something goes wrong and you’re stuck putting out fires.

article thumbnail

Are Return to Work Mandates Wise?

Information Week

Some businesses are mandating that some or all employees return to the office. While the motives are understandable, there’s more to the story.

166
166
article thumbnail

Unable to Join Teams Meetings Using Links from Outlook Because of ASR Rules

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Unable to Join Teams Meetings Using Links from Outlook Because of ASR Rules appeared first on HTMD Community Blog #1 Modern Device Management Guides by Anoop C Nair.

Meeting 114
article thumbnail

Fintech Innovation Lab Startup Grads Grab Hold of AI Boom

Information Week

The ubiquity of AI and the ideas of nimble startups in this space may prove to be too tempting for financial institutions to resist.

Financial 153
article thumbnail

Most consumers hate the idea of AI-generated customer service

TechSpot

A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53% of customers hate the idea so much that they would consider switching to a competitor if they found out a company was going.

Survey 132
article thumbnail

HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

article thumbnail

The customers and communities that drive Beyond Bank’s tech strategy

CIO Business Intelligence

As the CIO of Beyond Bank, one of the largest customer-owned banks in Australia, Stevie-Ann Dovico is at the nexus of the business, from banking and technology, to data and business intelligence, all of which fuels the person-to-person customer experience and promotes financial well-being. “We’re a very relationship led bank,” she says. “A big part of my role is to ensure we always think about empowering the frontline to have more meaningful interactions with customers, and finding ways to use b

Strategy 117
article thumbnail

Google achieves 50 Gbps fiber speeds on a live network

TechSpot

This marks the first time Nokia's cutting-edge 50G PON (Passive Optical Network) technology has run on an actual Google-owned fiber system rather than just a controlled lab environment. It's also one of the only known instances of consumer 50 Gigabit internet being tested on a real-world network anywhere in the.

Network 124
article thumbnail

Cinco mejores prácticas para implantar con éxito la IA generativa

CIO Business Intelligence

¿Qué hace que las implementaciones de inteligencia artificial (IA) generativa sean tan difíciles? Como tecnología disruptiva, se deja sentir tanto por su magnitud como por la frecuencia de sus cambios. Hay tantos proveedores, aplicaciones y casos de uso, y tan poco tiempo, y lo impregna todo, desde la estrategia y los procesos empresariales hasta los productos y servicios.

article thumbnail

Turn On or Off Typing Insights in Windows 11

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Turn On or Off Typing Insights in Windows 11 appeared first on HTMD Community Blog #1 Modern Device Management Guides by Alok Kumar Mishra.

Windows 105
article thumbnail

Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

article thumbnail

Can a technology mindset save Paramount?

CIO Business Intelligence

With Sunday’s announcement of Skydance’s $8 billion deal to purchase Paramount, the veteran movie maker is entering a new era. And Skydance, controlled by veteran producer David Ellison (son of Oracle founder Larry Ellison), is arguing that embracing technology is the only viable path. In many ways, Paramount’s struggles mirror what many enterprises are facing today as they try to adapt to current technology.

Oracle 113
article thumbnail

Samsung unveils the Galaxy Z Fold6, Galaxy Z Flip6, new AI features, new smartwatches and the Galaxy Ring

TechSpot

In case you hadn't noticed, device diversity is starting to go mainstream, and AI is coming along for the ride. Yes, there has been a wide range of different form factors that tech products have come in over the last few years, but realistically, most of the more interesting options.

121
121
article thumbnail

Accenture acquires Excelmax to bolster chip design expertise

CIO Business Intelligence

Accenture has acquired Excelmax Technologies, a Bangalore-based semiconductor design firm to expand the range of chip design services it offers its clients. Excelmax was founded in 2019 and is into high-level semiconductor design, detailed physical layout and full turnkey execution. The firm offers custom silicon solutions for consumer devices, data centers, artificial intelligence (AI), and edge computing applications, with clients in the automotive, telecommunications, and high-tech sectors.

article thumbnail

SteamDB browser extension now lets users skip discovery queue to earn event trading cards

TechSpot

Those who browse Steam in a web browser with the SteamDB extension installed can now earn trading cards during Steam sales without clicking through the discovery queue daily. If only the new feature hadn't debuted just as the 2024 Steam Summer sale nears its end.

124
124
article thumbnail

An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

article thumbnail

Microsoft relinquishes role as OpenAI board observer amid FTC scrutiny of AI investments

GeekWire

OpenAI CEO Sam Altman and Microsoft CEO Satya Nadella. (GeekWire File Photo / Todd Bishop) Microsoft will no longer serve as an observer on the OpenAI board, despite a multi-billion dollar investment that gives the Redmond company a major financial stake in the for-profit entity of the artificial intelligence pioneer. The decision, reported Wednesday morning, comes about eight months after Microsoft took on the role as part of the reformulated board after the short-lived ouster of OpenAI CEO Sam

Microsoft 105
article thumbnail

IoT devices could become 40% more energy-efficient with this AI-based approach

TechSpot

Now, a team of researchers from South Korea's Pusan National University has developed a new method around the same technology that is approximately 40 percent more energy-efficient than current techniques.

Energy 124
article thumbnail

Familia Martínez apuesta por la digitalización para la toma y ejecución de decisiones estratégicas 

CIO Business Intelligence

El sector de la alimentación ha sufrido una evolución muy importante en los últimos años con la adopción de tecnologías digitales en todas las etapas de la cadena de valor. Este es el caso de Familia Martínez, un grupo empresarial integrado por cuatro empresas de la industria alimentaria española: Embutidos Martínez, Platos Tradicionales, Cinco Tenedores y La Pila Food , cuyos inicios se remontan a una pequeña carnicería en Torrent, Valencia, en los años 60.

CTO 105
article thumbnail

Amazon’s carbon footprint shrank 3% last year — but AI-driven climate challenges loom

GeekWire

Amazon’s Kevin Lennox shows off the Rivian electric delivery van. (GeekWire Photo / Kurt Schlosser) Amazon’s carbon footprint shrank by 3% last year, marking its second straight year of decline. In its annual sustainability report, the cloud, e-commerce and entertainment giant touted its clean energy accomplishments, noting it has purchased a volume of renewable power equal to its electricity use — meaning Amazon hit its 100% clean energy target seven years ahead of its goal.

Energy 104
article thumbnail

IT Leadership Agrees AI is Here, but Now What?

IT leaders are experiencing rapid evolution in AI amid sustained investment uncertainty. As AI evolves, enhanced cybersecurity and hiring challenges grow. This whitepaper offers real strategies to manage risks and position your organization for success.