Customer service chatbot gets foul-mouthed and calls its own company "useless"
TechSpot
JANUARY 21, 2024
DPD, a parcel delivery company operating in almost 50 countries, has opted to include an AI element alongside their human customer service team, but this week X user @ashleybeauchamp tried to interact with it to terrible results. Getting frustrated in his attempts to track down a rogue parcel, Beauchamp opted.
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