Wed.Feb 07, 2024

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Why You Should (And How You Can) Apply for the Forrester Customer-Obsession Awards

Forrester IT

If there’s one question almost every Forrester CX client asks us, its “how to I prove the value of my CX program?” Well, perhaps I can help. Enter the Forrester Customer-Obsession Awards.

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Ready or Not, the Shift Is Here: Trends Driving ERP Decision-making

IT Toolbox

Embracing the shift in ERP change management to offer businesses a broader range of innovative tech and efficiency in the digital era. The post Ready or Not, the Shift Is Here: Trends Driving ERP Decision-making appeared first on Spiceworks.

Trends 342
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Trending Sources

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Consumer Spending 2024: What It Means For Your Brand

Forrester IT

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

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The S in IoT Stands for Security: Did Three Million Smart Toothbrushes Lead to a DDoS Attack?

IT Toolbox

Millions of smart toothbrushes were reportedly used in a DDoS attack, leading to losses amounting to millions of Euros for an unnamed Switzerland-based company. While the cybersecurity community is skeptical, it brings the risks of internet-facing IoT devices to the fore and begs the question: are IoT devices security-wise ready to be connected to the internet?

Security 312
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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

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Customer- Versus Business-Focused Mapping Tools: Cut Through The Confusion And Connect The Dots

Forrester IT

Organizations have various tools for mapping processes, systems, and experiences. However, many of these tools focus on the internal business, neglecting the customer perspective. Customer experience (CX) mapping tools are valuable resources for organizations striving for customer centricity (or in Forrester terms, customer obsession) and aligning business outcomes with customer outcomes.

Tools 259
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Marketing Pros Mostly Optimistic on AI With a Hint of Concern

IT Toolbox

AI has been steadily making its way into different functions of an organization. And this holds for marketing as well. So, who is using AI in marketing, and how do people feel about it? Here are a few insights from Filestage’s recent study. The post Marketing Pros Mostly Optimistic on AI With a Hint of Concern appeared first on Spiceworks.

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More Trending

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What Is Open Source Software? Meaning, Working, Importance, and Examples

IT Toolbox

Open source software are programs whose source code is freely available for anyone to view, modify, and distribute. Read on to learn more about open source software, how it works, and a few examples of such software. The post What Is Open Source Software? Meaning, Working, Importance, and Examples appeared first on Spiceworks.

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Disney, Fox, and Warner Streaming Sports Venture Is Messy But Necessary

Forrester IT

On the heels of Netflix’s WWE live sports announcement, there’s more surprising sports streaming news: Fourteen “television” channels that air sports across Disney, Fox and Warner Bros. properties will be bundled as a new streaming service to launch this fall.

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Looking for a Bug Bounty Program: 13 Signs of a Successful One

IT Toolbox

Maximize your impact as a security researcher with these key insights. The post Looking for a Bug Bounty Program: 13 Signs of a Successful One appeared first on Spiceworks.

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IT Security Hiring Must Adapt to Skills Shortages

Information Week

Diverse recruitment strategies, expanded training, and incentivized development programs can all help organizations narrow the skills gap.

Security 206
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GEP Outlook Report 2025

For years, you and your team have fought an uphill battle. Supply disruptions. Cost pressures. ESG compliance. You name it, and you’ve had to navigate it. In 2025, many challenges will persist, but procurement and supply chain teams have a powerful tool with rapidly advancing capabilities to tackle them — artificial intelligence (AI). The GEP Outlook 2025 report examines the disruptive transformation AI is driving in procurement and supply chains, alongside other key trends and the macroeconomic

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Why Cyber Sovereignty is Becoming Procurement Policy

IT Toolbox

Rising national focus on cyber resiliency spurs demand for local tech, highlighting the benefits of cybersecurity sovereignty. The post Why Cyber Sovereignty is Becoming Procurement Policy appeared first on Spiceworks.

Policies 263
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How to Build a Team of Talented Citizen Developers

Information Week

Skilled citizen developers don’t just suddenly appear. They require training and encouragement.

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Why Experience Mapping is Critical for Your Business

IT Toolbox

Unlock the potential of collaboration and strategic experience mapping to boost customer loyalty. The post Why Experience Mapping is Critical for Your Business appeared first on Spiceworks.

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6 Lessons Learned from the Big Return to Office Debate of 2023

Information Week

Hint: Trust your people for hybrid work to fuel the business.

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Predicting the Future of Sales: How AI and Automation Will Revolutionize Strategies

In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.

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4 Threat Hunting Techniques to Prevent Bad Actors in 2024

Tech Republic Security

Threat hunting is essential for preventing bad actors. Learn effective techniques to identify and mitigate potential threats to your organization's security.

Security 160
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Google’s February 2024 Gmail Updates: What You Need to Know

IT Toolbox

Discover Why adapting to Google’s new email sender rules is crucial for success in the email marketing landscape. The post Google’s February 2024 Gmail Updates: What You Need to Know appeared first on Spiceworks.

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Microsoft BitLocker encryption cracked in just 43 seconds with a $4 Raspberry Pi Pico

TechSpot

In a YouTube video, security researcher Stacksmashing demonstrated that hackers can extract the BitLocker encryption key from Windows PCs in just 43 seconds using a $4 Raspberry Pi Pico. According to the researcher, targeted attacks can bypass BitLocker's encryption by directly accessing the hardware and extracting the encryption keys stored.

Hardware 143
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Former Blue Origin president’s startup raises funding to go after moon resources

GeekWire

Space industry executive Rob Meyerson speaks at a 2016 space conference. (ISPCS via YouTube) A stealthy space venture co-founded by the former president of Jeff Bezos’ Blue Origin space venture says it’s raising funds to move ahead with its plan to harvest resources on the moon and bring them back for use on Earth. Former Blue Origin executive Rob Meyerson is listed among the executive officers for Interlune in a financial form filed with the Securities and Exchange Commission on Feb

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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Mini PCs sold on Amazon contained factory-installed spyware

TechSpot

The issue came to light after Jon Freeman from YouTube channel The Net Guy Reviews tested the AceMagic AD08 mini PC and discovered it contained files flagged by Windows Defender as malware. He alleges that other models marketed by AceMagic, including the AD15 and S1, also contain similar malware. All.

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CIOs Need To Help Remote Workers Start To Rethink How They Work

The Accidental Successful CIO

Things will never again be the same Image Credit: Janine CIOs have to start to deal with the fact that everything has changed. None of us saw the Covid-19 pandemic crisis coming and when it did, it turned everything upside down. All of the changes that had to be implemented were required so that the business could keep operating even when nobody was allowed to come into work.

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Wrestling with AI and the AIpocalypse we should be worried about

TechSpot

Part of the difficulty in writing this piece is that we are stuck in something of a dilemma. On the one hand, we do not want to dismiss the advances of AI. These new systems are important technical achievements, they are not toys only suited for generating pictures of cute.

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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

Most companies have transitioned to become more software-centric, and with this transformation, application programming interfaces (APIs) have proliferated. At the same time, API standards are becoming difficult to enforce among ballooning technology catalogs, influencing a greater emphasis on API governance: the practice of defining and enforcing policies that ensure they’re consistently designed, versioned, and have access control in place, says Mark O’Neill, VP analyst and chief of research f

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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AMD hid a fun Easter egg on its Athlon K7 CPU that went undiscovered until now

TechSpot

The original K7 Athlon processor arrived in mid-1999 and put AMD on equal footing with rival Intel for the first time. Chipzilla had been dominating for years with its Pentium platform, but that all changed when Athlon hit the scene.

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Report: AI giants grow impatient with UK safety tests

CIO Business Intelligence

Key AI companies have told the UK government to speed up its safety testing for their systems, raising questions about future government initiatives that too may hinge on technology providers opening up generative AI models to tests before new releases hit the public. OpenAI, Google DeepMind, Microsoft, and Meta are among companies who have agreed to allow the UK’s new AI Safety Institute (AISI) to evaluate their models, but they aren’t happy with the current pace or transparency of the evaluati

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CERN reviews plans to build new particle smasher three times bigger than the Large Hadron Collider

TechSpot

CERN is in the process of conducting a midterm review for the feasibility study of the Future Circular Collider (FCC), the next-generation particle accelerator unveiled in 2020. According to CERN's announcement, the construction of the FCC is estimated to cost €20 billion ($21.5 billion), and the proposed machine would boast.

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Microsoft’s Copilot Super Bowl ad signals an AI strategy shift

GeekWire

Microsoft unveiled a Super Bowl ad for its Copilot artificial intelligence assistant — seizing a high-profile opportunity to gloss over AI’s pitfalls and risks by focusing on the technology’s potential to supercharge human creativity and ambition. But what’s most interesting is that it’s not about search. The 60-second spot reflects Microsoft’s gradual shift to presenting Copilot as a standalone product, no longer framing the AI assistant strictly within the context

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Sony's latest PS5 beta update brings AI noise cancellation to the controller

TechSpot

Sony has released a new beta software update for the PlayStation 5, enhancing the overall audio experience of the controller. The update introduces AI-powered noise cancellation for the controller's microphone, increased volume capacity for its speaker, and improved microphone sound quality.

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Birdhouse maker with an eye for Apple design ready to take flight with appearance on ‘Shark Tank’

GeekWire

The egg-shaped smart birdhouse The Peep Show is designed to stream video of baby birds in their nest to viewers’ phones. (The Peep Show Photo) Flock around the television next week — a smart birdhouse created in Seattle is going to be featured on an episode of “Shark Tank.” Bird lovers, design geeks and fans of mini-success stories should get a kick out of “The Peep Show,” a stylish home that has room for nesting birds and a camera to watch it all happen.

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When Asus and MSI battle over OLED monitor burn-in warranties, consumers win

TechSpot

Earlier this week, Asus rolled out updated two-year warranties for all of its OLED monitors, including the latest PG32UCDM and PG34WCDM models. As X user TFT Central points out, the changes aren't yet reflected on Asus' main warranty page but do show up when looking at specs for individual products.

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IBM’s Matthew Candy Sees Evidence of Innovation in Australia’s 2024 Pursuit of Generative AI Scale

Tech Republic Big Data

Candy said that Australian organisations are deploying a range of artificial intelligence use cases, with scaling well and governance a focus for clients in 2024.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.