Fri.Sep 20, 2024

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Improving CX Can Drive More Than 1 Billion Dollars In Revenue (2023)

Forrester IT

Each year, we calculate the business impact of improving CX Index by one point. For 2023, we published the results in the report How Customer Experience Drives Business Growth, 2023.

Airlines 243
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What Lawyers Want You to Know About NFTs

Information Week

NFTs have a rocky history, and for good reason: Buyers and sellers aren’t thinking things through enough.

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The PBM Paradox: Catalysts of Concentration Risk in the Healthcare Ecosystem

Forrester IT

This week, Express Scripts filed a lawsuit against the FTC demanding retraction of a recent report on the Pharmacy Benefit Manager (PBM) industry. News of this suit is the latest in a string of headlines calling attention to concentration risk in healthcare.

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Selling Data Preparation Plans

Information Week

Data preparation is a key background function but can also be mission critical. So how do you sell it to the leadership team?

Data 187
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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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2024 NPS Rankings For 60 European Banks

Forrester IT

Forrester just published The European Net Promoter Rankings, 2024 with Net Promoter Scores℠ (NPS) for 60 banks across France, Germany, Italy, Spain, Sweden, the UK, Poland and the Netherlands.

Banking 221
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Dice: 60% more tech pros lost jobs in 2024 vs 2023

Network World

Morale among tech professionals is waning in the face of high-tech industry layoffs as 60% more tech pros lost their jobs in 2024 compared to 2023, according to a new report from high-tech career marketplace Dice. “Both the current economic landscape and the shifting state of the tech job market have doubtlessly impacted the morale of tech professionals.

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Cisco layoffs hit California workers

Network World

Cisco’s rolling layoffs this year have been taking a toll on many of its employees, and workers in California are being hit particularly hard. According to documents filed under the state’s Worker Adjustment and Retraining Notification (WARN) system, which mandates a 60-day notification of pending large-scale layoffs, 842 employees impacted by the vendor’s current restructuring plan will come from the San Jose-San Francisco area.

Network 178
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Tech News Roundup for the Week Ending Sept. 20, 2024

IT Toolbox

This week in tech, we've got rumors about Intel and Qualcomm, new AI laws in California, and a handful of cybersecurity "oopsies." The post Tech News Roundup for the Week Ending Sept. 20, 2024 appeared first on Spiceworks Inc.

Intel 147
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Microsoft signs deal to revive Three Mile Island nuclear reactor to help power data centers

GeekWire

Pennsylvania’s Three Mile Island nuclear facility. (Photo by Richard Owens , via Flickr, Creative Commons ) As tech companies scramble to secure new sources of energy, Microsoft on Friday announced a 20-year deal to restart a nuclear reactor at Pennsylvania’s Three Mile Island — a facility made infamous by a partial meltdown in 1979.

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Deepfakes break through as business threat

CIO Business Intelligence

Deepfakes targeting enterprise financial data used to be a hypothetical concern, but that’s no longer the case, as criminal deepfakers now target more than a quarter of all companies, according to a recent survey. About 15% of executives say cybercriminals have targeted their companies’ financial or accounting data using deepfakes at least once in the past year, while another 11% say they’ve seen multiple deepfake scams.

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2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

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Sending One Email With ChatGPT is the Equivalent of Consuming One Bottle of Water

Tech Republic

ChatGPT usage can draw as much water as the state of Rhode Island does in 1.5 days, say The Washington Post and the University of California, Riverside.

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EU rules stifle AI innovation, claims Meta letter

CIO Business Intelligence

The European Union risks becoming an artificial intelligence backwater thanks to a “fragmented and unpredictable” regulatory environment that is damaging the technology’s development. That’s according to a blunt open letter and newspaper advertisement signed by 49 executives, researchers and industry organizations, notably including the CEOs of SAP, Spotify, and Ericsson.

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HackerOne: Nearly Half of Security Professionals Believe AI Is Risky

Tech Republic

The Hacker-Powered Security Report showed mixed feelings toward AI in the security community, with many seeing leaked training data as a threat.

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6 ways to prepare for a difficult conversation with a direct report

CIO Business Intelligence

IT leaders face many challenging tasks, but few are more daunting than engaging with a direct report who has, in one way or another, become unreliable or neglectful. There are various reasons why a manager or executive may need to have a frank conversation with a direct report, says Orla Daly, CIO at training services provider Skillsoft. “Fundamentally, it boils down to whether the individual is meeting performance expectations and contributing positively to the team and broader culture,” she ex

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Guide to Centralizing IT Operations: How to Link Tasks and Tools with an Automation Platform

For many IT admins, business as usual is a juggling act. Job schedulers and scripts run on autopilot, applications and operating systems can’t speak the same language, and other tools—like RPA or MFT solutions—operate in isolation. On a good day, everything runs smoothly. But good days are rare; more often than not, something goes wrong and you’re stuck putting out fires.

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5 Compelling Reasons Not to Manage Your Own VoIP Server

Tech Republic

Learn why managing your own VoIP server could be costly and risky. Explore the challenges of remote work, security, and feature limitations.

VOIP 127
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Un paso adelante en la digitalización del Camino de Santiago francés sin renunciar a su legado, tradición y espiritualidad

CIO Business Intelligence

Una tradición que data del siglo IX, un legado dispuesto a reinventarse con el fin de seguir latiendo. El Camino de Santiago es un indiscutible del patrimonio mundial, una joya del turismo español que, ahora , vive su tercera gran transformación de la mano de la tecnología y la innovación. Y lo hace, como no podía ser de otra forma, de una manera respetuosa con la esencia clásica del viaje.

Social 122
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Calling a restaurant? You might be speaking with an AI host

TechSpot

Several startups have emerged in the space, offering AI platforms capable of greeting callers and answering general questions about topics such as seating, dress codes, reservations, and allergy policies. RestoHost, which services 150 restaurants in the Atlanta metro area, said its AI can handle 90 percent of call requests without.

Policies 122
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5 key takeaways from Dreamforce 2024

CIO Business Intelligence

As Salesforce’s 2024 Dreamforce conference rolls up the carpet for another year, here’s a look at a few high points as Salesforce pitched a new era for its customers, centered around Agentforce for bringing agentic AI to enterprise sales and service operations. “We want to be the first to welcome you into the future,” said Salesforce cofounder and CEO Marc Benioff during his opening keynote, “and we look at our Salesforce platform as ‘your future as a service.’” [ Related: Dreamforce 2024 cover

Cloud 122
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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Sony may be prepping two SoCs for PlayStation 6, sparking hope for a next-gen handheld

TechSpot

The information was originally posted on the NEOgaf forum under a thread about PS6 pricing but was soon spun off into a separate discussion. The post garnered significant attention from gamers, some of whom speculated that the two-SoC rumor might indicate a dual-console strategy similar to the Xbox Series X|S.

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¿Está pensando en crear sus propios agentes de IA? No lo haga, dicen los asesores

CIO Business Intelligence

La inteligencia artificial (IA) agéntica , una forma de tecnología diseñada para ejecutar funciones específicas dentro de una organización sin intervención humana, está ganando adeptos a medida que las empresas buscan automatizar los flujos de trabajo empresariales , aumentar el rendimiento de los trabajadores humanos y obtener valor de la IA generativa.

Software 122
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T-Mobile's AI efforts aim to make 5G interesting again

TechSpot

T-Mobile recently hosted the company's Capital Markets Day, where they displayed a respectable effort to reignite excitement around 5G and what it can do to enhance both our personal and professional lives. The company made it clear that it intends to stay ahead of the latest technological advancements to solidify.

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6 Key considerations when orchestrating your Windows 11 Pro upgrade

CIO Business Intelligence

Because Windows 11 Pro has new hardware requirements, your upgrade strategy must both address hardware and software aspects, not to mention security, deployment plans, training, and more. This checklist will get you off on the right track. 1. Assess hardware compatibility Hardware refresh requires careful planning and sufficient lead time. Conduct a hardware compatibility assessment to understand the initiative’s scope, explore upgrade options, and secure necessary resources.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Tech job seekers face hard times as industry resets

TechSpot

Since the start of the year, more than 137,500 employees have been laid off from 438 tech companies, according to Layoffs.fyi. Meanwhile, postings for software development jobs have declined by over 30 percent since February 2020, according to Indeed.com.

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Tubos Reunidos commits to total digital production

CIO Business Intelligence

Over its more than 130 years, Tubos Reunidos has gone through various phases of modernization and expansion, including incorporating new technologies and more efficient production processes to stay competitive in a fast-paced market. The need to modernize has only intensified over the last decade. Today, producing seamless steel tubes for the energy and industrial sectors is markedly different to what it was only a few years ago.

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Intel's Arrow Lake may support 10,000 MT/s CUDIMM memory, leaving AMD in the dust

TechSpot

Enabling these transfer rates is a new memory standard called CUDIMM (Clocked Unbuffered Dual Inline Memory Module), which incorporates an on-module clock driver chip to regenerate the signal, ensuring better stability at high frequencies. This standard represents an evolution of traditional desktop UDIMM RAM.

Intel 115
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Thoughts on Amazon’s full return to the office from a CEO who knows the value — and the trade-offs

GeekWire

Statsig CEO Vijaye Raji implemented an in-office policy when the startup was founded in 2021. (GeekWire File Photo / Todd Bishop) As a former big-tech exec who’s now running a startup, Vijaye Raji understands Andy Jassy’s desire to have employees in the office five days a week as a general rule. Unlike the Amazon CEO, the Statsig founder and CEO has the advantage of never having gone with a hybrid work policy at the startup in the first place. “Especially in a startup, where yo

Policies 115
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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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What it means that new AIs can “reason”

Vox

In this photo illustration, the sign of OpenAl o1, the first in a planned series of “reasoning” models that have been trained to answer more complex questions, is displayed on a smartphone screen on September 13, 2024, in Suqian, Jiangsu Province of China. An underappreciated fact about large language models (LLMs) is that they produce “live” answers to prompts.

Chemicals 115
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How to Future-Proof a VoIP Phone System + Keep Costs Down

Tech Republic

Discover how to get a VoIP phone system that saves you money without sacrificing the features and capabilities you need.

VOIP 113
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Recap of Workplace Ninja Summit 2024 Updates

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Recap of Workplace Ninja Summit 2024 Updates appeared first on HTMD Community Modern Device Management News & Guides by Anoop C Nair.

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Pulling Back the Curtain: The Infrastructure Behind the Magic of AI

Information Week

Here’s a look at the “magic” behind artificial intelligence development, which requires density in design, strategic land selection, and power availability.

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IT Leadership Agrees AI is Here, but Now What?

IT leaders are experiencing rapid evolution in AI amid sustained investment uncertainty. As AI evolves, enhanced cybersecurity and hiring challenges grow. This whitepaper offers real strategies to manage risks and position your organization for success.