Fri.Sep 20, 2024

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Improving CX Can Drive More Than 1 Billion Dollars In Revenue (2023)

Forrester IT

Each year, we calculate the business impact of improving CX Index by one point. For 2023, we published the results in the report How Customer Experience Drives Business Growth, 2023.

Airlines 243
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What Lawyers Want You to Know About NFTs

Information Week

NFTs have a rocky history, and for good reason: Buyers and sellers aren’t thinking things through enough.

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The PBM Paradox: Catalysts of Concentration Risk in the Healthcare Ecosystem

Forrester IT

This week, Express Scripts filed a lawsuit against the FTC demanding retraction of a recent report on the Pharmacy Benefit Manager (PBM) industry. News of this suit is the latest in a string of headlines calling attention to concentration risk in healthcare.

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Selling Data Preparation Plans

Information Week

Data preparation is a key background function but can also be mission critical. So how do you sell it to the leadership team?

Data 186
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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

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2024 NPS Rankings For 60 European Banks

Forrester IT

Forrester just published The European Net Promoter Rankings, 2024 with Net Promoter Scores℠ (NPS) for 60 banks across France, Germany, Italy, Spain, Sweden, the UK, Poland and the Netherlands.

Banking 221
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Best Way to Set Lockout Policy Using Intune Platform Script Account Lockout Threshold Lockout Duration Unlock

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Best Way to Set Lockout Policy Using Intune Platform Script Account Lockout Threshold Lockout Duration Unlock appeared first on HTMD Community Modern Device Management News & Guides by Vaishnav K.

Policies 171

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Tech News Roundup for the Week Ending Sept. 20, 2024

IT Toolbox

This week in tech, we've got rumors about Intel and Qualcomm, new AI laws in California, and a handful of cybersecurity "oopsies." The post Tech News Roundup for the Week Ending Sept. 20, 2024 appeared first on Spiceworks Inc.

Intel 147
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Cisco layoffs hit California workers

Network World

Cisco’s rolling layoffs this year have been taking a toll on many of its employees, and workers in California are being hit particularly hard. According to documents filed under the state’s Worker Adjustment and Retraining Notification (WARN) system, which mandates a 60-day notification of pending large-scale layoffs, 842 employees impacted by the vendor’s current restructuring plan will come from the San Jose-San Francisco area.

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Microsoft signs deal to revive Three Mile Island nuclear reactor to help power data centers

GeekWire

Pennsylvania’s Three Mile Island nuclear facility. (Photo by Richard Owens , via Flickr, Creative Commons ) As tech companies scramble to secure new sources of energy, Microsoft on Friday announced a 20-year deal to restart a nuclear reactor at Pennsylvania’s Three Mile Island — a facility made infamous by a partial meltdown in 1979.

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Deepfakes break through as business threat

CIO Business Intelligence

Deepfakes targeting enterprise financial data used to be a hypothetical concern, but that’s no longer the case, as criminal deepfakers now target more than a quarter of all companies, according to a recent survey. About 15% of executives say cybercriminals have targeted their companies’ financial or accounting data using deepfakes at least once in the past year, while another 11% say they’ve seen multiple deepfake scams.

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GEP Outlook Report 2025

For years, you and your team have fought an uphill battle. Supply disruptions. Cost pressures. ESG compliance. You name it, and you’ve had to navigate it. In 2025, many challenges will persist, but procurement and supply chain teams have a powerful tool with rapidly advancing capabilities to tackle them — artificial intelligence (AI). The GEP Outlook 2025 report examines the disruptive transformation AI is driving in procurement and supply chains, alongside other key trends and the macroeconomic

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Sending One Email With ChatGPT is the Equivalent of Consuming One Bottle of Water

Tech Republic

ChatGPT usage can draw as much water as the state of Rhode Island does in 1.5 days, say The Washington Post and the University of California, Riverside.

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EU rules stifle AI innovation, claims Meta letter

CIO Business Intelligence

The European Union risks becoming an artificial intelligence backwater thanks to a “fragmented and unpredictable” regulatory environment that is damaging the technology’s development. That’s according to a blunt open letter and newspaper advertisement signed by 49 executives, researchers and industry organizations, notably including the CEOs of SAP, Spotify, and Ericsson.

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HackerOne: Nearly Half of Security Professionals Believe AI Is Risky

Tech Republic

The Hacker-Powered Security Report showed mixed feelings toward AI in the security community, with many seeing leaked training data as a threat.

Security 129
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6 ways to prepare for a difficult conversation with a direct report

CIO Business Intelligence

IT leaders face many challenging tasks, but few are more daunting than engaging with a direct report who has, in one way or another, become unreliable or neglectful. There are various reasons why a manager or executive may need to have a frank conversation with a direct report, says Orla Daly, CIO at training services provider Skillsoft. “Fundamentally, it boils down to whether the individual is meeting performance expectations and contributing positively to the team and broader culture,” she ex

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Predicting the Future of Sales: How AI and Automation Will Revolutionize Strategies

In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.

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Calling a restaurant? You might be speaking with an AI host

TechSpot

Several startups have emerged in the space, offering AI platforms capable of greeting callers and answering general questions about topics such as seating, dress codes, reservations, and allergy policies. RestoHost, which services 150 restaurants in the Atlanta metro area, said its AI can handle 90 percent of call requests without.

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Un paso adelante en la digitalización del Camino de Santiago francés sin renunciar a su legado, tradición y espiritualidad

CIO Business Intelligence

Una tradición que data del siglo IX, un legado dispuesto a reinventarse con el fin de seguir latiendo. El Camino de Santiago es un indiscutible del patrimonio mundial, una joya del turismo español que, ahora , vive su tercera gran transformación de la mano de la tecnología y la innovación. Y lo hace, como no podía ser de otra forma, de una manera respetuosa con la esencia clásica del viaje.

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Sony may be prepping two SoCs for PlayStation 6, sparking hope for a next-gen handheld

TechSpot

The information was originally posted on the NEOgaf forum under a thread about PS6 pricing but was soon spun off into a separate discussion. The post garnered significant attention from gamers, some of whom speculated that the two-SoC rumor might indicate a dual-console strategy similar to the Xbox Series X|S.

Strategy 117
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5 key takeaways from Dreamforce 2024

CIO Business Intelligence

As Salesforce’s 2024 Dreamforce conference rolls up the carpet for another year, here’s a look at a few high points as Salesforce pitched a new era for its customers, centered around Agentforce for bringing agentic AI to enterprise sales and service operations. “We want to be the first to welcome you into the future,” said Salesforce cofounder and CEO Marc Benioff during his opening keynote, “and we look at our Salesforce platform as ‘your future as a service.’” [ Related: Dreamforce 2024 cover

Cloud 122
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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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T-Mobile's AI efforts aim to make 5G interesting again

TechSpot

T-Mobile recently hosted the company's Capital Markets Day, where they displayed a respectable effort to reignite excitement around 5G and what it can do to enhance both our personal and professional lives. The company made it clear that it intends to stay ahead of the latest technological advancements to solidify.

Mobile 117
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¿Está pensando en crear sus propios agentes de IA? No lo haga, dicen los asesores

CIO Business Intelligence

La inteligencia artificial (IA) agéntica , una forma de tecnología diseñada para ejecutar funciones específicas dentro de una organización sin intervención humana, está ganando adeptos a medida que las empresas buscan automatizar los flujos de trabajo empresariales , aumentar el rendimiento de los trabajadores humanos y obtener valor de la IA generativa.

Software 122
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Tech job seekers face hard times as industry resets

TechSpot

Since the start of the year, more than 137,500 employees have been laid off from 438 tech companies, according to Layoffs.fyi. Meanwhile, postings for software development jobs have declined by over 30 percent since February 2020, according to Indeed.com.

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6 Key considerations when orchestrating your Windows 11 Pro upgrade

CIO Business Intelligence

Because Windows 11 Pro has new hardware requirements, your upgrade strategy must both address hardware and software aspects, not to mention security, deployment plans, training, and more. This checklist will get you off on the right track. 1. Assess hardware compatibility Hardware refresh requires careful planning and sufficient lead time. Conduct a hardware compatibility assessment to understand the initiative’s scope, explore upgrade options, and secure necessary resources.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Intel's Arrow Lake may support 10,000 MT/s CUDIMM memory, leaving AMD in the dust

TechSpot

Enabling these transfer rates is a new memory standard called CUDIMM (Clocked Unbuffered Dual Inline Memory Module), which incorporates an on-module clock driver chip to regenerate the signal, ensuring better stability at high frequencies. This standard represents an evolution of traditional desktop UDIMM RAM.

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Tubos Reunidos commits to total digital production

CIO Business Intelligence

Over its more than 130 years, Tubos Reunidos has gone through various phases of modernization and expansion, including incorporating new technologies and more efficient production processes to stay competitive in a fast-paced market. The need to modernize has only intensified over the last decade. Today, producing seamless steel tubes for the energy and industrial sectors is markedly different to what it was only a few years ago.

Energy 115
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Thoughts on Amazon’s full return to the office from a CEO who knows the value — and the trade-offs

GeekWire

Statsig CEO Vijaye Raji implemented an in-office policy when the startup was founded in 2021. (GeekWire File Photo / Todd Bishop) As a former big-tech exec who’s now running a startup, Vijaye Raji understands Andy Jassy’s desire to have employees in the office five days a week as a general rule. Unlike the Amazon CEO, the Statsig founder and CEO has the advantage of never having gone with a hybrid work policy at the startup in the first place. “Especially in a startup, where yo

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Unlocking AI’s retail potential with Microsoft Copilot

CIO Business Intelligence

To remain competitive, retailers must embrace artificial intelligence (AI) and AI-driven innovation. Microsoft Copilot — integrated with the power of Windows 11 Pro — provides a strategic platform for streamlining operations, improving customer experiences, and empowering store associates. It allows retailers to optimize both front-end and back-end operations, addressing key business challenges and creating new opportunities for efficiency.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Mobile Arrow Lake leak reveals Core Ultra 9 285HX with 24 cores and 5.5GHz boost clock

TechSpot

Vetted leaker Jaykihn has shared the clock speeds and core counts of six previously unknown Intel Arrow Lake HX CPUs. The high-end laptop processors generally align with the previously leaked Arrow Lake S lineup with an additional chip at the bottom end of the stack.

Intel 109
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What it means that new AIs can “reason”

Vox

In this photo illustration, the sign of OpenAl o1, the first in a planned series of “reasoning” models that have been trained to answer more complex questions, is displayed on a smartphone screen on September 13, 2024, in Suqian, Jiangsu Province of China. An underappreciated fact about large language models (LLMs) is that they produce “live” answers to prompts.

Chemicals 109
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Pulling Back the Curtain: The Infrastructure Behind the Magic of AI

Information Week

Here’s a look at the “magic” behind artificial intelligence development, which requires density in design, strategic land selection, and power availability.

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Recap of Workplace Ninja Summit 2024 Updates

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Recap of Workplace Ninja Summit 2024 Updates appeared first on HTMD Community Modern Device Management News & Guides by Anoop C Nair.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.