Tue.Aug 13, 2024

article thumbnail

Fairy-Tale Data: The Comforting Fiction That Undercuts Your CX Efforts

Forrester IT

Chances are that your organization is lying to itself about the quality of the customer experience (CX) it provides. But this lie is so pleasant, so comforting, that organizations continue to tell it even as the problems it creates pile up.

Data 457
article thumbnail

The State of California Partners With NVIDIA To Train Students, Workers, and Educators on AI

IT Toolbox

The State of California is partnering with NVIDIA to train its students, workers, and educators on AI and aims to bring new AI resources from NVIDIA to community colleges. Discover the importance of this partnership for job seekers and businesses. The post The State of California Partners With NVIDIA To Train Students, Workers, and Educators on AI appeared first on Spiceworks Inc.

Education 218
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2025 Planning: Align Tech And Talent To Accelerate Customer Value Delivery

Forrester IT

As portfolio marketing and product management leaders head into budget planning season, use these four action items to guide your work.

Budget 273
article thumbnail

NIST finally settles on quantum-safe crypto standards

Network World

After years of review, the National Institute of Standards and Technology officially picked the world’s first three post-quantum encryption algorithms as the basis for its post-quantum security strategy : ML-KEM, ML-DSA, and SLH-DSA. NIST first asked cryptographers to develop these new standards in 2016, when the threat of quantum computers started becoming a reality.

IBM 210
article thumbnail

15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

article thumbnail

Outages Aftermath: What's Next for Microsoft and Its Customers?

Information Week

Microsoft and its customers have a lot of food for thought in the wake of a recent outage caused by a DDoS attack while still processing the CrowdStrike incident.

Microsoft 205
article thumbnail

What enterprises say the CrowdStrike outage really teaches

Network World

Early on July 19, just minutes after data security giant CrowdStrike released what was supposed to be a security update, enterprises started losing Windows endpoints, and we ended up with one of the worst and most widespread IT outages of all time. There’s been a lot said about the why and the how. But how much of that reflects what enterprises think about the outage and what they believe they need to do?

More Trending

article thumbnail

StickmanCyber Report: A Look Inside Australia’s Cybersecurity Skills Crisis

Tech Republic Security

A StickmanCyber report reveals a critical cybersecurity skills shortage in Australia, which can have both short- and long-term business implications

Report 188
article thumbnail

How to Measure Developer Performance

Information Week

Focusing on wrong developer performance metrics can encourage bad practices. Discover key metrics to optimize workflows and team well-being.

article thumbnail

National Public Data Breach: 2.7bn Records Leaked on Dark Web

Tech Republic Big Data

On August 6, 2.7 billion records from National Public Data, including social security numbers, were leaked on a dark web forum.

Data 145
article thumbnail

CRM is dead — and AI can’t come to the rescue fast enough

CIO Business Intelligence

I’ve changed my mind about artificial intelligence. It used to worry me. Now I can’t get enough of it soon enough. Why the change? Once upon a time, CRM was more than a software category. It was a philosophy of doing business, exemplified by the late, great grocer Sid Applebaum, who reportedly explained (I paraphrase), “Every time I watch a shopper leave one of my stores, I see them carrying $50,000 worth of groceries.

article thumbnail

2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

article thumbnail

August 2024 Patch Tuesday: Microsoft Addresses 9 Zero-Day Exploits

IT Toolbox

Microsoft rolled out fixes for 90 vulnerabilities, nine of which have been categorized as zero-day. Nine bugs are rated critical, 81 are rated important, and two are rated moderate. Here's what you need to know. The post August 2024 Patch Tuesday: Microsoft Addresses 9 Zero-Day Exploits appeared first on Spiceworks Inc.

Microsoft 130
article thumbnail

Deep automation: A CIO weapon for turning disruption into opportunity

CIO Business Intelligence

The IDC CIO Sentiment Survey has consistently shown automation climbing the priority list since 2020. Indeed, according to the 2023 survey (September 2023), 71.1% of respondents said they were accelerating or continuing to invest in automation to replace part of the workforce, and 73.7% said it was to improve processes in the context of difficult economic conditions.

Survey 129
article thumbnail

And the Pwnie Award 2024 for the Most Epic Fail Goes To…

IT Toolbox

The Pwnie Award has been part of Def Con for 17 years. This year, CrowdStrike won the award in one of the categories. Learn about the category in which the company won the award. The post And the Pwnie Award 2024 for the Most Epic Fail Goes To… appeared first on Spiceworks Inc.

Company 130
article thumbnail

Could Google Lose ‘Verb’ Status After Antitrust Ruling?

Information Week

After a landmark anti-trust case verdict last week, Google parent Alphabet faces an uncertain future as regulators turn their eye to Big Tech.

Google 128
article thumbnail

Guide to Centralizing IT Operations: How to Link Tasks and Tools with an Automation Platform

For many IT admins, business as usual is a juggling act. Job schedulers and scripts run on autopilot, applications and operating systems can’t speak the same language, and other tools—like RPA or MFT solutions—operate in isolation. On a good day, everything runs smoothly. But good days are rare; more often than not, something goes wrong and you’re stuck putting out fires.

article thumbnail

CIOs go green, vet IT investments for sustainability

CIO Business Intelligence

Sustainability is on the rise as a CIO imperative, with most CIOs now central to their organization’s increasing focus on sustainability planning — a trend that’s shaking up what technologies IT leaders are investing in and the vendors and partners they are signing deals with. More than nine in 10 CIOs are ramping up sustainability investments, according to the Logicalis Global CIO Report for 2024.

Hotels 128
article thumbnail

Scientists uncover large liquid water reservoir deep in Mars' crust

TechSpot

In a new discovery, scientists have reported the presence of a significant reservoir of liquid water deep within Mars' crust, marking the first time this vital resource has been detected on the Red Planet. While frozen water at the poles and atmospheric vapor were previously known, this finding opens new.

Resources 128
article thumbnail

Does Cloud IVR Integrate as Quickly as It Deploys?

Tech Republic

Cloud IVR can give you access to valuable data through integrations, if you know how to properly install and configure them. We’ll walk you through the process for some of the most popular software types.

Cloud 127
article thumbnail

2024 CIO Hall of Fame inductees on the future of the CIO role

CIO Business Intelligence

Like most modern CIOs, Sathish Muthukrishnan has seen the list of responsibilities for the top IT position expand; his title — chief information, data, and digital officer — reflects that expansion. As the IT chief at Ally Financial, and one of this year’s 10 CIO Hall of Fame inductees , Muthukrishnan says the position has evolved into one that is now “a strategic partner for the enterprise.

CTO 126
article thumbnail

HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

article thumbnail

9 Reasons a Hosted IVR Beats Managing Your Own System

Tech Republic

If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business.

System 125
article thumbnail

UK antitrust regulator puts Synopsys’ $35B acquisition of Ansys under the microscope

CIO Business Intelligence

The proposed $35-billion merger of chip design software giants Synopsys and Ansys is facing increased scrutiny from global regulators, with the UK’s Competition and Markets Authority (CMA) the latest to launch an investigation. The CMA has initiated an early-stage inquiry into the acquisition proposal, signaling potential regulatory hurdles ahead for the massive deal.

Industry 126
article thumbnail

The GPD Pocket 4 is the first handheld PC featuring AMD's Strix Point Ryzen AI 300

TechSpot

The GPD Pocket 4 has been unveiled with a full spec sheet and a launch window of October 2024. The 8.8-inch laptop is poised to be the first handheld PC featuring the AMD Ryzen AI 300 CPU, also known as Strix Point. The specifications indicate several significant upgrades over the Pocket 3.

Windows 124
article thumbnail

AI turns liquid cooling into a data center must-have solution

CIO Business Intelligence

Artificial intelligence (AI) has upped the ante across all tech arenas, including one of the most traditional ones: data centers. Modern data centers are running hotter than ever – not just to manage ever-increasing processing demands, but also rising temperatures as the result of AI workloads, which sees no end in sight. Two out of three IT leaders expect AI spending to increase this year, making it a necessity to find new ways to cool data centers. [1] Liquid cooling is rapidly gaining tractio

article thumbnail

Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

article thumbnail

White House wants to make canceling subscriptions as easy as signing up

TechSpot

The wide-reaching push involves multiple government agencies. For example, the Federal Trade Commission is working on a proposal that would make canceling a service or subscription as easy as signing up for it. The FCC, meanwhile, is now looking into whether similar requirements should be extended to companies doing business.

article thumbnail

AI Adoption Is Inevitable: How to Balance Innovation with Security Risks

CIO Business Intelligence

According to EY , 96% of enterprises are planning to use AI in the next 12 months, compared to 43% today. Integrating AI and large language models (LLMs) into business operations unlocks new possibilities for innovation and efficiency, offering the opportunity to grow your top line revenue, and improve bottom line profitability. As with any new technology, however, security must be designed into the adoption of AI in order to minimize potential risks.

Security 119
article thumbnail

Critical Path Method (CPM) Guide for Project Management

Tech Republic

See how the critical path method (CPM) can be used for project management in our detailed guide. We’ll walk you through how to calculate it and share real-world examples for applying CPM to different projects.

article thumbnail

GeekWire Podcast: What the new Starbucks CEO could mean for the coffee giant’s digital future

GeekWire

Starbucks headquarters in Seattle. (GeekWire File Photo / Kurt Schlosser) The naming of Chipotle CEO Brian Niccol as the new Starbucks CEO on Tuesday gives the Seattle-based coffee giant a new leader from the restaurant and fast casual industry with experience leading a digital transformation. We discuss what that could mean for Starbucks on this special episode of the GeekWire Podcast.

Apple 115
article thumbnail

An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

article thumbnail

Add or Remove All Program Lists from the Start Menu in Windows 11

Anoop

Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link] and Facebook Page to get the latest updates [link] The post Add or Remove All Program Lists from the Start Menu in Windows 11 appeared first on HTMD Community Blog #1 Modern Device Management Guides by Alok Kumar Mishra.

article thumbnail

Starbucks’ new CEO brings extensive digital experience from prior role leading Chipotle

GeekWire

Brian Niccol is the third CEO at Starbucks in three years. (Chipotle Photo) Starbucks has a new CEO. The Seattle coffee giant on Tuesday named Brian Niccol , who led Chipotle for the past six years, as its new chief executive officer. Niccol, the company’s third CEO in the past two years, replaces Laxman Narasimhan, who was under scrutiny as Starbucks has struggled with declining sales and increasing activist investor campaigns.

Mobile 115
article thumbnail

AI PCs accounted for 14% of computer shipments in the second quarter

TechSpot

The market analyst firm said that among AI PCs, 60 percent were Macs utilizing Apple's M-series chips with the Neural Engine. Windows made up the remaining majority of the share (39 percent), with AI-capable PCs running Microsoft's operating system growing 127 percent sequentially.

article thumbnail

Washington state officials hope new $75M battery research center will help meet energy demands

GeekWire

The new Grid Storage Launchpad in Richland, Wash. (PNNL Photo) There’s growing concern about the nation’s ability to meet future energy demands, driven in part by the AI boom and advances in clean tech. A new research center in Eastern Washington hopes to provide some help. The Grid Storage Launchpad (GSL) at the Department of Energy’s Pacific Northwest National Laboratory (PNNL) opened Tuesday as state officials joined scientists in celebrating the new $75 million facility.

Energy 110
article thumbnail

IT Leadership Agrees AI is Here, but Now What?

IT leaders are experiencing rapid evolution in AI amid sustained investment uncertainty. As AI evolves, enhanced cybersecurity and hiring challenges grow. This whitepaper offers real strategies to manage risks and position your organization for success.