November, 2008

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Customer Service Trouble: Changing Flights on Continental - Social.

Social, Agile and Transformation

'Social, Agile, and Transformation. I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Tuesday, November 18, 2008. Customer Service Trouble: Changing Flights on Continental.

Social 185
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Online Social Networking & Business Collaboration World - Rebekah Horne

Trends in the Living Networks

From Online Social Networking & Business Collaboration World. Other posts : Background to my collaboration with the event. Richard Kimber presentation. Partner event : Enterprise 2.0 Executive Forum on 24 February 2009. Rebekah Horne was recently promoted to be not just VP Australia of Fox Interactive Media but also Managing Director Europe. Notes from her talk: MySpace has 170 million users, 10 billion ads served. $200K per month in mobile subscriber revenue in Australia.

Social 105
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How RIM handed the mobile market over to Apple : spf13.com

SPF13

'by Steve Francia. blog. code. talks. me. share. Twitter. Facebook. Google+. LinkedIn. Delicious. Reddit. StumbleUpon. sharing is caring. follow. RSS. Twitter. Facebook. LinkedIn. GitHub. Google+. SlideShare. join 10k+ subscribers & followers. How RIM handed the mobile market over to Apple. Image representing iPhone 3G as depicted in Crunchbase.

Apple 100
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Expanding the Cloud: Amazon CloudFront

All Things Distributed

Today marks the launch of Amazon CloudFront, the new Amazon Web Service for content delivery. It integrates seamlessly with Amazon S3 to provide low-latency distribution of content with high data transfer speeds through a world-wide network of edge locations. It requires no upfront commitments and is a pay-as-you-go service in the same style as the other Amazon Web Services.

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The Ultimate Contact Center Buyer's Guide: A Crucial Decision

Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.

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Does social media make you more social?

I'm not lost, I'm wondering

A common misconception about autistic individuals is that they shun social contact, that they are all introverts. But in many cases it is simply the means - not the desire - to be social that eludes them. Face-to-face, real-time conversation can be difficult, but it is not because their is no interest in communicating. Enter social media. To get an idea of what some autistic individuals have to say, check out the autistic bloggers at The Autism Hub.

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A Personal Game-Changer

Victus pro Scientia Opus -- Food for the Knowledge

I was very fortunate this week to attend the Executive Education program " Leading Professional Services Firms " at Harvard Business School. It was at once exhausting and energizing. The workload was aggressive (20 cases covered over the week, each requiring hours of prep), and learning via the case method made for a highly interactive and powerful experience.

More Trending

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Launch of the Enterprise Social Network Strategy report: what senior executives REALLY think about social networks inside the organization

Trends in the Living Networks

Today we are releasing our next major report, which distils - through unattributed verbatim quotes - what senior executives REALLY think about social networks inside organizations. Future Exploration Network created the report for IBM, hosting a select group of top executives at a Roundtable discussion, and capturing the key talking points from the conversations.

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How RIM handed the mobile market over to Apple

SPF13

Image representing iPhone 3G as depicted in Crunchbase Hint: It has nothing to do with touch screens. While RIM scrambles to create the next greatest device, or their “iPhone killer” it needs to recognize that it’s no longer about the device. RIM don’t you remember that touchscreens aren’t new. Palm had them back in the 90?s … before you crushed them.

Mobile 100
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- A Tech Thanksgiving

Chief Seattle Greek Blog

'As many of us sit down to the average American Thanksgiving 3000 calorie meal tomorrow, we’ll be in uncertain and frightening times. But I’m also counting my technology blessings, and here are a few: 1. I’m thankful for the generosity of the people of Seattle. We’ve asked a lot of them over the years, and they have consistently voted to tax themselves to give our city and region an improved quality of life, for examples: • A completely re-built and remodeled Seattle P

Budget 28
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Does your blog’s “personality” reflect your personality?

I'm not lost, I'm wondering

Recently, Dave Snowden and Jack Vinson have both typealyzed their blogs: Dave’s is ENTP and Jack’s is INTJ. Since I’m not sure exactly how Typealyzer works, I wasn’t sure if I’ve got enough content here at this new blog (15 posts so far) to get a type, but figured it was worth a shot. The verdict: INTP - The Thinkers.

Sports 45
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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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For the Big Guy

Victus pro Scientia Opus -- Food for the Knowledge

I realize that the purpose of this blog is commerce, not art, and that I haven't posted much lately. Part of the reason for my lack of focus on this blog is that my father is in declining health, and has been in and out of the hospital recently. I am taking a few minutes to think of him and honor him here publicly. Read on if you wish, or you can re-join the conversation when I am able to re-direct to more business-relevant content.

Sports 40
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Presentation On Achieving Content Agility in a Web 2.0 Environment.

Social, Agile and Transformation

'Social, Agile, and Transformation. I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Thursday, November 13, 2008. Presentation On Achieving Content Agility in a Web 2.0 Environment.

Agile 100
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Keynote: The Future of Technology in Aged Care

Trends in the Living Networks

Last week I gave a keynote speech on The Future of Technology in Aged Care at the Aged Care Association Annual Congress. In this case I wanted to take the audience on a big-picture journey into where aged care is going, which went down very well between the many high-detail presentations at the conference. I was invited as a general futurist, though I have in fact written and being interviewed on the topic of aged care frequently before, particularly on the role of robots in aged care, including

Video 68
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Content Agility at Marklogic's Digital Publishing Symposium - Social.

Social, Agile and Transformation

'Social, Agile, and Transformation. I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Thursday, November 06, 2008. Content Agility at Marklogics Digital Publishing Symposium.

Agile 100
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Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

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Extinction analysis and extending the hype cycle

Trends in the Living Networks

Nick Gall of Gartner writes about our Extinction Timeline , saying (in jest I presume), referring to Gartner's famed hype cycle : I think we should enter negotiations with the author, Ross Dawson, for adding extinction analysis to hype cycles immediately! Extinction Timeline: what will disappear from our lives before 2050. As it happens, in the wake of the enormous success of the Extinction Timeline , including being featured on Slashdot , Slate , Boston Globe , and other publications across the

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Online Social Networking & Business Collaboration World - Government stream part 2

Trends in the Living Networks

I'm at Day Two of Online Social Networking & Business Collaboration World , where I'm chairing the plenary sessions and enterprise streams. Other posts : RIchard Kimber, CEO of Friendster, presentation. Rebekah Horne, head of Fox Interactive Media Australia and Europe, presentation. Francisco Cordero, GM Australa, Bebo, presentation. CEO panel. Paul Slakey, Google.

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Online Social Networking & Business Collaboration World - Paul Marshall

Trends in the Living Networks

I'm at Day Two of Online Social Networking & Business Collaboration World , where I'm chairing the plenary sessions and enterprise streams. Other posts : RIchard Kimber, CEO of Friendster, presentation. Rebekah Horne, head of Fox Interactive Media Australia and Europe, presentation. Francisco Cordero, GM Australa, Bebo, presentation. CEO panel. Paul Slakey, Google.

Social 68
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Financial transparency drives business results

Trends in the Living Networks

When solo developer Peldi Guilizzoni launched web design mock-up tool Balsamiq in July, he promised to disclose his revenues, reports ReadWriteWeb. He has just announced he has hit $100,000 in revenue in the last five months, with revenue on a very significant uptrend. I am a big believer in business transparency, absolutely for public companies, and also in many cases for private companies.

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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.

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Getting successful iPhone apps to market: the experience of Oz Weather

Trends in the Living Networks

My brother Graham Dawson moved to Sydney at the beginning of this year. It's been great to have him around, not least to tap his tech expertise! Graham launched his first iPhone app on Sunday, and it's already selling extremely well. It's aimed at the Australian market and provides weather forecasts, detailed current weather and daily extremes, and an extremely nifty rain radar that provides timed moving images and centers on your current location.

Video 68
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Celebrate at the 10th Annual Self-Employed and Entrepreneurs Xmas Drinks! Sydney, 16 December

Trends in the Living Networks

In 1996, when I left the world of corporate employment to do my own thing, I soon realized that not only do you not have anyone organizing a Christmas party for you, you may have no-one or very few people to party with. So together with some of my self-employed and entrepreneurial friends, we decided to have our Christmas party together. This year is the 10th anniversary of the self-employed and entrepreneurs Xmas drinks.

Hotels 60
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Registrations open for Enterprise 2.0 Executive Forum 2009 on 24 February 2009 – providing a clear roadmap for organizations

Trends in the Living Networks

I'm delighted to announce that registrations are open for Enterprise 2.0 Executive Forum 2009 on 24 February - full details on the website. To help you make up your mind early, there are significant discounts for registrations before Christmas, and the first 25 registrations get a free copy of my book Living Networks. Click here to download flyer for Enterprise 2.0 Executive Forum 2009.

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Design our new logo – get rich and famous!

Trends in the Living Networks

The existing logo for Advanced Human Technologies was designed in 1997. Not only has the world changed a lot since then, it is now becoming a very different company. It is time for a complete rebranding, starting with the logo, and including a complete redesign of the website, which is also sorely out of date. More on all the updates later - in brief Advanced Human Technologies will go far beyond being a consulting company to also being a publisher and supporting several new start-up ventures.

Budget 60
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The 2025 Annual ProcureCon CPO Report

Procurement leaders are at a pivotal moment. With CPOs playing an increasingly strategic role, it’s time to leverage innovation and technology to drive resilience and efficiency. Download The 2025 Annual ProcureCon CPO Report to uncover key insights to thrive in a dynamic procurement landscape. What’s Inside: How CPOs are driving strategic decision-making and technology adoption The top priorities and challenges for procurement in 2025 Why AI, sustainability, and data analytics are essential for

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Future of Media Framework adapted into Portuguese

Trends in the Living Networks

The Future of Media Strategic Framework is still getting plenty of attention 2 1/2 years since it was created - we're up to around 150,000 downloads and it is still used extensively by companies and consultants in strategy development. I regularly hear new stories of how it's been used, and I continue to use it in my strategy projects for media clients, along with other strategy tools.

Media 60
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Quick review of Online Social Networking & Business Collaboration World event

Trends in the Living Networks

Oof! Well hopefully my last 13 blog posts as I chaired ONSBCW over the last two days have been useful to people, and not annoyed any faithful readers. Between Jenny Williams on Twitter, myself blogging, and various other people twittering and blogging, we had the event pretty well covered :-). It would have been nice to take a break from the constant note-taking, but once I started I thought I might as well continue.

Social 60
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Online Social Networking & Business Collaboration World - The Law meets Web 2.0

Trends in the Living Networks

I'm at Day Two of Online Social Networking & Business Collaboration World , where I'm chairing the plenary sessions and enterprise streams. Other posts : RIchard Kimber, CEO of Friendster, presentation. Rebekah Horne, head of Fox Interactive Media Australia and Europe, presentation. Francisco Cordero, GM Australa, Bebo, presentation. CEO panel. Paul Slakey, Google.

Social 60
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Online Social Networking & Business Collaboration World - Government stream

Trends in the Living Networks

I'm at Day Two of Online Social Networking & Business Collaboration World , where I'm chairing the plenary sessions and enterprise streams. Other posts : RIchard Kimber, CEO of Friendster, presentation. Rebekah Horne, head of Fox Interactive Media Australia and Europe, presentation. Francisco Cordero, GM Australa, Bebo, presentation. CEO panel. Paul Slakey, Google.

Social 60
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The 2025 Recruitment Playbook

The 2025 Recruitment Playbook by Procom is a strategic guide tailored for hiring managers to navigate the evolving talent landscape. Highlighting innovations like AI-driven tools and data analytics, the playbook empowers leaders to streamline processes, enhance candidate experiences , and foster diversity and inclusion. It provides actionable insights for every recruitment stage—from sourcing and screening to onboarding and retention.

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Online Social Networking & Business Collaboration World - Laurel Papworth

Trends in the Living Networks

I'm at Day Two of Online Social Networking & Business Collaboration World , where I'm chairing the plenary sessions and enterprise streams. Other posts : RIchard Kimber, CEO of Friendster, presentation. Rebekah Horne, head of Fox Interactive Media Australia and Europe, presentation. Francisco Cordero, GM Australa, Bebo, presentation. CEO panel. Paul Slakey, Google.

Social 60
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Online Social Networking & Business Collaboration World - Ross Ackland

Trends in the Living Networks

I'm at Day Two of Online Social Networking & Business Collaboration World , where I'm chairing the plenary sessions and enterprise streams. Other posts : RIchard Kimber, CEO of Friendster, presentation. Rebekah Horne, head of Fox Interactive Media Australia and Europe, presentation. Francisco Cordero, GM Australa, Bebo, presentation. CEO panel. Paul Slakey, Google.

Social 60
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Online Social Networking & Business Collaboration World - Enterprise stream Part 2

Trends in the Living Networks

I'm at Online Social Networking & Business Collaboration World , where I'm chairing the plenary sessions and enterprise streams. Other posts : RIchard Kimber, CEO of Friendster, presentation. Rebekah Horne, head of Fox Interactive Media Australia and Europe, presentation. Francisco Cordero, GM Australa, Bebo, presentation. CEO panel. Paul Slakey, Google.

Social 60
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Online Social Networking & Business Collaboration World - Enterprise stream Part 1

Trends in the Living Networks

I'm at Online Social Networking & Business Collaboration World , where I'm chairing the plenary sessions and enterprise streams. Other posts : RIchard Kimber, CEO of Friendster, presentation. Rebekah Horne, head of Fox Interactive Media Australia and Europe, presentation. Francisco Cordero, GM Australa, Bebo, presentation. CEO panel. Partner event : Enterprise 2.0 Executive Forum on 24 February 2009.

Social 60
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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.