Sat.Oct 27, 2018 - Fri.Nov 02, 2018

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The Automation We Need Is Not The Automation We Deserve

Forrester IT

At TechEd Barcelona last month, SAP announced that its was adding Robotic Process Automation (RPA) to its software suite, starting early 2019. Two aspects of this announcement are particularly interesting. The first is that SAP has chosen to build its own RPA capability instead of partnering with any of the existing product vendors.

SAP 359
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What Can CIOs Do In Order To Increase Diversity In The IT Department?

The Accidental Successful CIO

CIOs know that a more diverse IT department operates better Image Credit: Oregon Department of Transportation. Would it be ok if we took a moment and talked about diversity? Let’s face it, the world of IT and most of our IT departments are not really models of diversity. For some reason, it sure seems like white males (and a lot of Asians) are the ones who seem to populate most of an IT department and get to work on the importance of information technology.

Airlines 127
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You Need a Chief Data Officer. Here’s Why.

Eric D. Brown

Big data has moved from buzzword to being a part of everyday life within enterprise organizations. An IDG survey reports that 75% of enterprise organizations have deployed or plan to deploy big data projects. The challenge now is capturing strategic value from that data and delivering high-impact business outcomes. That’s where a Chief Data Officer (CDO) enters the picture.

Data 162
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The Global Race for AI Dominance

CTOvision

When people hear about the race for Artificial Intelligence (AI) dominance, they often think that the main competition is between the US and China. After all, the US and China have most of the largest and most well funded AI companies on the planet, and the pace of funding, company growth, and adoption doesn’t seem […].

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Partner Relationship Management (PRM) Comes Of Age

Forrester IT

Maturing Into A Horizontal Channel Management Platform Aligned With CRM and Marketing Automation. Channel and alliance leaders are known to be good jugglers. With the average partner program containing over 90 distinct components, encouraging channel growth while mediating conflict is a complex undertaking. Partner relationship management (PRM) connects the dots between partner planning, recruitment, […].

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What is WPA3? Wi-Fi security protocol strengthens connections

Network World

The Wi-Fi Alliance has introduced the first major security improvement to Wi-Fi in about 14 years: WPA3. The most significant additions to the new security protocol are greater protection for simple passwords, individualized encryption for personal and open networks, and even more secure encryption for enterprise networks. The original Wi-Fi Protected Access (WPA) standard was released back in 2003 to replace WEP, and the second edition of WPA came the year after.

Security 167

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Machine learning: more than a buzzword

CTOvision

Read why Paul Fermor says that machine learning has more to it than just being a buzzword on Tech Radar : While artificial intelligence has long been heralded as the nextgen technology, many businesses are still afraid to dabble into it considering its very complicated nature. The IT industry has a severe case of Buzzword […].

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Stop trying to get every customer to love you

Forrester IT

Very quietly last month, Path, the social media network founded by Shawn Fanning (Napster) and former Facebook executive Dave Morin, closed its doors after 18 years. What differentiated Path in the early days was that it limited the number of users’ connections to the seemingly arbitrary number of 150. Adding any additional contacts required that […].

Media 379
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Rethinking IT for Cloud Computing

Information Week

A cloud strategy isn't just about committing to cloud resources, it can mean rethinking lots of IT management basics.

Cloud 167
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The recent right-to-repair smartphone ruling will also affect farm and industrial equipment

Network World

Last week, the tech press made a big deal out of a ruling by the Librarian of Congress and the U.S. Copyright Office to allow consumers to break vendors’ digital rights management (DRM) schemes in order to fix their own smartphones and digital voice assistants. According to The Washington Post , for example, the ruling — which goes into effect Oct. 28 — was a big win for consumer right-to-repair advocates.

Industry 164
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2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

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We Have Watched This Evolving: Artificial Intelligence Has A Big-Time Trust Issue

CTOvision

Read why Joe McKendrick says that AI has a big trust issue on Forbes : We’re reaching the point in which an AI-driven purchasing system can collect sales and shipping orders, looks at historical trends, and pre-orders and prepays for batches of materials for production before the demand is even apparent — without active human oversight. […].

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Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester IT

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. CX Europe 2018 is just 10 days from now — Tuesday […].

B2C 367
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Getting DevOps Wrong: Top 5 Mistakes Organizations Make

Information Week

Time spent working on DevOps projects has opened a window into some common mistakes that organizations make when trying to deliver a true DevOps initiative.

Devops 166
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Windows 10 Devices should be Connected to DMZ?

Anoop

Human vulnerabilities are more dangerous than Windows 10 Endpoint security vulnerabilities. However, we need to make sure endpoints are adequately protected to avoid any security violations. In this post, you will Windows 10 Security considerations and a security checklist. Did you get chance to read about Microsoft Numbers article and the 1.5 billion Windows powered devices […].

Windows 161
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Guide to Centralizing IT Operations: How to Link Tasks and Tools with an Automation Platform

For many IT admins, business as usual is a juggling act. Job schedulers and scripts run on autopilot, applications and operating systems can’t speak the same language, and other tools—like RPA or MFT solutions—operate in isolation. On a good day, everything runs smoothly. But good days are rare; more often than not, something goes wrong and you’re stuck putting out fires.

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Working in Cybersecurity: Life on the front lines, in the C-suite, and everywhere in-between

CTOvision

I am excited to announce a new book by Michael Tanji titled “Working in Cybersecurity” (and very happy to be among those profiled in the book). Michael has been a pioneer in modern cyber security and digital risk mitigation. He is a former soldier and intelligence officer who at one point managed the how the […].

Security 275
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To Thrive In Retail, Obsess About Your Customers And Invest In Your Associates

Forrester IT

Forrester’s CX Index research shows that, year on year, retail performance is still not reaching levels of “excellence.” Instead retailer performance clusters around the “okay” level. There are of course bright sparks, with retailers like John Lewis out performing peers but even they are only reaching “good.” So what is holding retailers back from reaching […].

Retail 360
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AI and the Death of 'Employment for Life'

Information Week

When AI brings about job losses and changes our careers, remember that we've been through this before, time and again.

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Enabling Third-party Custom Catalogs for Patching in SCCM

Anoop

It wasn’t that long ago when Microsoft applications were the only ones facing cyber attacks, but that’s no longer the case. Failing to patch third-party (3rd party) applications can leave IT infrastructure exposed to cyber attacks as well. In fact, the latest reports suggest that the most expensive data breaches start with third-party applications.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Opinion: Anyone with desire and a computer can have a successful career in AI

CTOvision

An opinion on Artificial Intelligence. Everything I have observed for decades leads me to believe that with hard work anyone can succeed in a career in AI. Of course this is a technical field, but it is actually not the most technical field. Everything a person needs to know about the tech of AI can […].

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Red Hat Acquisition Gives IBM A Much-Needed Booster Shot Of Open Source And Cloud DNA

Forrester IT

Yesterday, IBM announced its intention to purchase Red Hat for $34B. Assuming a successful transaction, this acquisition blends hybrid cloud and open source synergies: Both companies target hybrid cloud from different angles; Red Hat provides a compelling middleware environment with OpenStack, while IBM supports enterprise customers with monolithic and even mainframe support in its cloud […].

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A Wake-Up Call for Software Development Practices?

Information Week

Agile, DevOps, Continuous Delivery and Continuous Development all help improve software delivery speed. However, as more applications and software development tools include AI, might software developers be trading trust and safety for speed?

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Your Features are too BIG! Defining Epics, Features, and Stories in Agile Development

Social, Agile and Transformation

How you define a feature impacts your agile mindset and may impact the culture and collaboration you are trying to achieve. Following up from my recent article on InfoWorld on 5 tips on configuring Jira for multiple teams, I thought to describe some of the antipatterns in defining features and some best practices. Let's first look at the antipatterns.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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A Perfect Team: How Blockchain Can Drive the Internet of Things

CTOvision

Read why Anoop Nannra says that blockchain technology and Internet of Things can be a perfect mix for businesses on IOT Evolution World: It’s not surprising that emerging technologies like blockchain and the Internet of Things draw a great amount of interest among enterprises. These technologies separately come with the significant potential to improve challenges that organizations […].

Internet 258
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India’s eCommerce Firms Brace for Additional Losses

Forrester IT

This week India’s key eCommerce firms — Flipkart, Paytm Mall, PhonePe, ShopClues, and Swiggy — posted combined losses of ?6,445 crore (US$970 million) for the 2017-2018 fiscal year. We expect this to worsen in the coming years as companies scale up rapidly to capture market share. Forrester sees the following trends the Indian eCommerce landscape […].

Trends 337
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Rethink Customer Service Tools to Be the Solution, Not the Problem

Information Week

Despite the proliferation of new technology tools for customer service centers, efficiency is falling. What to do?

Tools 164
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Foto Friday – Shades of Gray

Eric D. Brown

This is a black and white of a sunrise over Sprague Lake in Rocky Mountain National Park, Estes Park Colorado. Made with Sony A7rIII and Sony 16-35 2.8 GM Lens. Click the photo to be taken to a larger version on 500px. See more photos in my 500px portfolio. If you like my photography , feel free to support my addiction habit by purchasing a copy for your wall and/or visiting Amazon (affiliate link) to purchase new or used photographic gear.

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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Four Steps to Make Your Business Intelligence Teams More Relevant

CTOvision

The world of analytics is changing. Self-Service Analytical tools like Tableau, Qlik, and Power BI are enabling business users to perform reporting and analytics on their own with little to no support from the IT organization. This trend has evolved due to several factors including: Organizations are flooded with data and IT organizations are not […].

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Is Your Online Holiday Traffic Naughty Or Nice?

Forrester IT

This blog post is part of Forrester’s Holiday 2018 retail series. By now, you have laid out plans for your holiday sales season in hopes of exceeding customer expectations and sales targets. This includes updates to your websites and mobile apps, reward programs for your loyal customers, and adjustments to ads and sale prices as the […].

Retail 335
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10 Best Places in the World for Tech Workers to Live

Information Week

This ranking considers factors like mobile and broadband speed, quality of life and property affordability, as well as tech salaries, and you'll probably be surprised by which city was number one.

Mobile 163
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Apple's little iOS is rapidly changing the retail industry

ComputerWorld Consumerization IT

With nine of the top 10 global retailers using iOS devices in their business, it’s clear Apple’s mobile devices are what we expect to find when we go shopping. ‘We’re making great strides’. Apple Chief Financial Officer Luca Maestri alluded to the the company's rapid progress across retail during the company’s Q4 2018 financial call on Thursday. The company was confirming record revenues and continued strength in iPhone sales, despite what some analysts call a “recession” in the sector.

Retail 107
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IT Leadership Agrees AI is Here, but Now What?

IT leaders are experiencing rapid evolution in AI amid sustained investment uncertainty. As AI evolves, enhanced cybersecurity and hiring challenges grow. This whitepaper offers real strategies to manage risks and position your organization for success.