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CEOs prize transformation and reinvention, seeing both as essential to current and future competitiveness. But successful transformation and reinvention are no longer enough, top executives say. They must happen fast, and their delivery must get faster over time. Speed and agility bring in the top transformation prize. CIOs are feeling the pressure to expedite transformational work, as the ever-faster churn of customer demands and the possibility of economic headwinds further ratchet up the ne
GenAI Mirrors Search Experiences Because of genAI, all search experiences are increasingly conversational, assistive, and agentic. Consequently, distinctions between search experiences disappear. Perplexity and Rufus, Amazons shopping assistant, both leverage genAI-integrated search, blurring the line between search engine and site search experiences.
By taking artificial intelligence to a new level, agentic AI promises to elevate enterprise operations and productivity to new heights. Now is the time to prepare for this powerful technology.
Over the past two weeks, we attended back-to-back CX events first Qualtrics X4 in Salt Lake City, then Medallia Experience in Las Vegas. Both leaders in The Forrester Wave: Customer Feedback Management Solutions, Q4 2024, these vendors court enterprise-wide CX programs as well as digital, contact center, and location-based operations leaders.
Document-heavy workflows slow down productivity, bury institutional knowledge, and drain resources. But with the right AI implementation, these inefficiencies become opportunities for transformation. So how do you identify where to start and how to succeed? Learn how to develop a clear, practical roadmap for leveraging AI to streamline processes, automate knowledge work, and unlock real operational gains.
Intelligent operations is crucial for executives in construction and manufacturing today. They enhance safety, competitiveness, and growth, especially with the advent of genAI. Emphasizing the human element in operations, leveraging technology, and building trust in AI systems can improve overall performance and attract younger talent, while addressing workforce challenges.
The AI chip shortage could become even more dire as Chinese customers are purportedly looking to hoard Nvidia chips ahead of a proposed US sales ban. According to inside sources, Chinese companies including ByteDance, Alibaba Group, and Tencent Holdings have ordered at least $16 billion worth of Nvidias H20 server chips for running AI workloads in just the first three months of this year, The Information reported Wednesday.
Last summer, a faulty CrowdStrike software update took down millions of computers, caused billions in damages, and underscored that companies are still not able to manage third-party risks, or respond quickly and efficiently to disruptions. It was an interesting case study of global cyber impact, says Charles Clancy, CTO at Mitre. In response to the outage, 84% of companies are either considering diversifying their software and service providers, or are already doing so, according to a survey by
Last summer, a faulty CrowdStrike software update took down millions of computers, caused billions in damages, and underscored that companies are still not able to manage third-party risks, or respond quickly and efficiently to disruptions. It was an interesting case study of global cyber impact, says Charles Clancy, CTO at Mitre. In response to the outage, 84% of companies are either considering diversifying their software and service providers, or are already doing so, according to a survey by
Last week, I spoke at the C2 conference in London. The C2 conference is an invite-only threat intelligence conference run by the team at SE Labs. The core themes of the event were timely and provoked interesting discussion: artificial intelligence, supply chain security, and cyber hygiene.
Amid a sharp spike in ransomware attacks disrupting essential services and critical infrastructure, the U.K. government has set out the scope of its upcoming Cyber Security and Resilience Bill for the first time. It aims to patch the holes in the countrys existing cyber regulations and protect critical infrastructure from ransomware and other attack types.
The Linux Foundations networking division (LF Networking) is continuing to grow both its mandate and project roster in 2025. At the Open Networking & Edge Summit in London, which is co-located with the Kubecon conference, LF Networking detailed an ambitious strategic roadmap that emphasizes the convergence of open source, artificial intelligence, and cloud-native technologies as the foundation for next-generation networking infrastructure.
At Hannover Messe 2025,Accenture and Siemens announced an extension of their strategic partnership in the form of the Accenture Siemens Business Group, an Accenture-based joint business unit that will employ 7,000 professionals with manufacturing and IT expertise worldwide. The group will develop software-defined products and factories, combining industrial technology with AI-supported engineering and manufacturing expertise.
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
In todays era of volatility, technology leaders will need to do more with even less. This means dusting off the cost-cutting playbook to seek out additional optimization opportunities without sacrificing your AI ambitions. Here are a few cost-cutting measures to focus on in the near term.
Enterprise IT leaders are facing a double-whammy of uncertainties complicating their data center building decisions: The ever-changing realities of genAI strategies, and the back-and-forth nature of the current tariff wars pushed by the United States. This is obviously a fluid situation. The stated goal of the [US] administration is to bring more development into the US, said Forrester Senior Analyst Alvin Nguyen.
What is S/4HANA? S/4HANA is SAPs latest iteration of its flagship enterprise resource planning (ERP) system. The successor to SAP ECC, S/4HANA is built on an in-memory database and is designed to enable real-time data processing and analysis for businesses. It is available both in a cloud-based SaaS and an on-premises version. The abbreviation S/4HANA sounds cryptic but fits seamlessly with its predecessors.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Today at Forresters largest annual customer event in Phoenix, my colleague Barry Vasudevan opened B2B Summit North America with his keynote address, Introducing Buying Networks: Your Buyers New Reality, which introduced the new concept of buying networks.
With more AI models emerging, how do CIOs and CISOs at enterprises go about establishing security guardrails to reduce risks as the technology gets deployed?
IBM Cloud is broadening its AI technology services with Intel Gaudi 3 AI accelerators now available to enterprise customers. With Gaudi 3 accelerators, customers can more cost-effectively test, deploy and scale enterprise AI models and applications, according to IBM, which is said to be the first cloud service provider to adopt Gaudi 3. Intel Gaudi 3 accelerators include AI-specific designs and features and are targeted at multi-model large language models (LLMs) and retrieval-augmented generati
As with any other skill, focusing on specific principles and practices can improve your relationship management skills. This will create stronger alignment between both sides and a framework that results in true win-wins. In a white paper I co-authored for the Haslam College of Business at the University of Tennessee, we cover nine design principles to improve IT supplier relationship management.
Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.
Lets face it: as a US Government leader, you are currently facing unprecedented change. The speed, depth, and widespread nature of the current change in the U.S. Government is dramatic. As a U.S. Government leader, you are uniquely challenged at this moment to help your people stay engaged in delivering great outcomes while under significant mental stress.
When it comes to developing highly intelligent AI agents, one might not think of combining open systems technology and the theoretical super-logic behind a movie character, but Ciscos Outshift development team is doing just that. The Outshift by Cisco team is developing JARVIS, an AI platform engineer and the persona behind a multi-agentic system that includes more than 15 specialized sub-agents, 40 tool integrations, and 10 automated workflows that work together to handle complex engineering ta
It seems like only yesterday when software developers were on top of the world, and anyone with basic coding experience could get multiple job offers. This yesterday, however, was five to six years ago, and developers are no longer the kings and queens of the IT employment hill. Job titles like data engineer, machine learning engineer, and AI product manager have supplanted traditional software developers near the top of the heap as companies rush to adopt AI and cybersecurity professionals rema
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Litigation has become the default method for companies to resolve disagreements, force accountability, and establish recourse for everything from breach-related failures to contractual disagreements.
A surge in internet probes targeting devices from Juniper Networks, Cisco Systems, and Palo Alto Networks should put their admins on alert, say security experts. A threat actor is probing the internet using default credentials for a Juniper Networks router, prompting a cybersecurity expert to warn network admins to change the login combo from the factory setting if they havent already done so.
The AI revolution is rewriting the CIO playbook across industries, creating unprecedented opportunities for technology leaders to elevate their strategic impact. At Northeast Grocery, this shift has enabled a fundamental redistribution of responsibility for future readiness across the organization. No longer solely accountable for anticipating tomorrows tech needs, CIOs like Scott Kessler are now equipping business partners with AI capabilities that make envisioning the future a shared effort.
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I recently attended my first-ever Insider Summit (formerly the Insider Threat Summit) in Monterey, CA. The event, in its ninth year, was attended by insider risk leaders, counterintelligence professionals, and current/former members of law enforcement and the US military. The heavy focus on people not data or systems was surprising to me.
The best vendor relationships are partnerships, but which organizations should CIOs trust? The ones that understand your company and deliver accordingly.
Lightmatter has announced new silicon photonics products that could dramatically speed up AI systems by solving a critical problem: the sluggish connections between AI chips in data centers. The companys newly unveiled Passage L200 and M1000 platforms use light instead of electricity to move data, potentially unlocking major performance gains for companies running large AI models, the company said in a statement.
Two of the biggest names in artificial intelligence are independently developing new AI tools that encourage learning, at a time when the technology has been criticized for dumbing down smart users in the enterprise and discouraging critical thinking. While the new initiatives from OpenAI and Anthropic are aimed at transforming how AI is used in higher education, the opportunities they open up extend beyond universities.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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