“Managed Services-as-Software” Offer A Vision for the Future of Managed Services
Forrester IT
DECEMBER 11, 2024
Traditional managed services have long been caught in a fundamental dilemma: achieving high-quality service delivery while maintaining cost-effectiveness. After offshore and cloud, managed services are being reshaped by AI at a fundamental level, introducing a new services paradigm that blends performance-based models, automation, and human-centric refinement.
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