Sat.Aug 03, 2024 - Fri.Aug 09, 2024

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8 CX Lessons from the Microsoft/CrowdStrike Outage

IT Toolbox

The CrowdStrike/Microsoft outage in July significantly affected several businesses. Discover how it affected customer experience and tips on how CX leaders can prepare for such incidents. The post 8 CX Lessons from the Microsoft/CrowdStrike Outage appeared first on Spiceworks Inc.

Microsoft 280
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How Safe and Secure Is GenAI Really?

Information Week

No leaning for or against, no fanfare, no sensationalism. Just an honest look at what professionals hailing from different disciplines see as generative AI safety and security concerns.

Security 198
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Trending Sources

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Cost, AI, and staffing are biggest concerns for data centers

Network World

Rising costs, AI concerns and staffing challenges are among the top issues facing data center leaders in 2024, according to Uptime Institute’s latest survey data. Data center teams are working to balance higher rack power density and future capacity needs with capital investments and staffing limitations. Uptime Institute’s 14 th annual Global Data Center Survey included insights from 1,631 respondents, including more than 850 enterprise companies and data center operators, across 16 vertical in

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Intel Cuts Over 18,000 Jobs Following Troubling Quarterly Earnings Report

IT Toolbox

Intel has announced the slashing of 18,000 jobs and other cost-cutting measures, including reduced capex and the suspension of dividends. Learn more about the development and the continuing trend of layoffs in the tech industry. The post Intel Cuts Over 18,000 Jobs Following Troubling Quarterly Earnings Report appeared first on Spiceworks Inc.

Intel 312
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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

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Falcon Fallout: What’s Next For CrowdStrike, Competitors, And CISOs

Forrester IT

With the July 19th incident that impacted CrowdStrike Falcon® customers globally, CrowdStrike has significantly damaged customer trust. CrowdStrike’s initial Post Incident Review outlines a number of reasonable steps they plan to take to regain that trust including: Improved testing protocols Staged deployments External QA of both its code and its end-to-end processes.

Trends 509
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Did GenAI Expectations Just Crash Into Cold Economic Reality?

Information Week

After two years of ChatGPT-fueled GenAI hype, 2024 was supposed to be the year companies would invest and implement emerging AI technology. Does this week’s stock market meltdown mean the AI hype has peaked?

Company 213

More Trending

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AI in Security, Microsoft Vulnerabilities, and More: Key Takeaways From Black Hat USA 2024

IT Toolbox

One of summer's top information security events, Black Hat 2024, ended on August 8. The event comes at a time when AI affects everything from sports and politics to business and end consumers. It also comes at a time when the cyber threat landscape continues to evolve. Check out the key event takeaways identified by Spiceworks News & Insights. The post AI in Security, Microsoft Vulnerabilities, and More: Key Takeaways From Black Hat USA 2024 appeared first on Spiceworks Inc.

Microsoft 291
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B2B Marketers Prioritize Digital Brand And Communications Budget Investments

Forrester IT

In Forrester’s 2024 B2B Brand And Communications Survey, we asked B2B marketing leaders to share their perspective on anticipated budget changes in 12 program and personnel categories. This year’s responses show expected increases are up in most categories over last year and expected decreases have dropped in most categories.

B2B 448
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What Does the US-Russia Prisoner Swap Mean for Ongoing Cybercrime?

Information Week

The recent prisoner exchange that freed Evan Gershkovich and Paul Whelan also resulted in the release of two convicted cybercriminals.

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Breakthrough AI and DevOps Innovations: Insights from Pioneering CTOs

Social, Agile and Transformation

You’re likely to read about the major innovations from the largest tech companies through their conferences and media coverage, while startups can get attention for their forward-looking innovations and the venture capital money funding them. However, many other breakthrough capabilities receive less notice.

Devops 187
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GEP Outlook Report 2025

For years, you and your team have fought an uphill battle. Supply disruptions. Cost pressures. ESG compliance. You name it, and you’ve had to navigate it. In 2025, many challenges will persist, but procurement and supply chain teams have a powerful tool with rapidly advancing capabilities to tackle them — artificial intelligence (AI). The GEP Outlook 2025 report examines the disruptive transformation AI is driving in procurement and supply chains, alongside other key trends and the macroeconomic

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CrowdStrike Faces Lawsuits Over Global Outage, Likely to Drive Up Insurance Costs

IT Toolbox

CrowdStrike is set to face lawsuits from investors and affected organizations over its faulty update, which caused a global outage of Windows systems. Learn more about lawsuits and their legal and financial implications. The post CrowdStrike Faces Lawsuits Over Global Outage, Likely to Drive Up Insurance Costs appeared first on Spiceworks Inc.

Insurance 278
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2024 Could Be A Good Year For B2B Agencies

Forrester IT

B2B companies are forecasting healthy increases in agency investments this year, according to Forrester’s Brand and Communications Survey 2024, which surveyed 205 B2B marketing leaders to understand their expectations for agency budgets over the next 12 months. The results generally reveal plans for a net increase in agency spending across all industries and company sizes.

B2B 431
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Key Economic Drivers for Intelligent Systems

Information Week

In the emerging intelligent systems economy, businesses must leverage data and cultivate the right talent to thrive. Here’s how organizations can harness AI's potential by focusing on data management and building diverse, adaptable teams.

System 195
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Cisco to follow Dell with layoff announcement, likely next week: Report

Network World

A new round of layoff announcements at Dell and Cisco are a result of both companies currently losing core market share to new industry competitors: Arista Networks for Cisco, in their core networking business, and low-cost PC manufacturers like Acer for Dell, an analyst said Friday. Scott Bickley, advisory practice lead at Info-Tech Research Group, was responding to major announcements from the two organizations regarding layoffs.

Dell 182
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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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X Sues Advertising Coalition, GARM for “Boycotting” the Platform

IT Toolbox

Elon Musk has filed a lawsuit against GARM, a coalition of major advertisers, accusing them of conspiring with brands to dissuade them from spending money on X. Learn more about the lawsuit and who else is supporting it. The post X Sues Advertising Coalition, GARM for “Boycotting” the Platform appeared first on Spiceworks Inc.

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Generative AI Consumer Outlook, Q2 2024: How Will Consumers Engage With GenAI In The Future?

Forrester IT

Awareness around generative AI (genAI) among consumers is peaking. According to Forrester’s July 2024 Consumer Pulse Survey, only 5% of US online adults and 8% in the UK have never heard of genAI. As awareness peaks and usage creeps, how will consumers engage with genAI in the future?

Survey 359
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Faceoff: Auditable AI Versus the AI Blackbox Problem

Information Week

For some, auditable AI is the same as explainable AI. For others, it means something entirely different. Meanwhile, FICO is using it to determine your credit scores. Here’s what all that means.

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Is Australia’s Public Sector Ready for a Major Cyber Security Incident?

Tech Republic Security

Australia’s public sector agencies are under increasing pressure to improve their readiness for cyber attacks and data breaches, as surveys and investigations find their preparedness lackluster.

Survey 170
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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Google Sunsets Chromecast; Unveils TV Streamer and Nest Learning Thermostat

IT Toolbox

Google has replaced Chromecast with TV Streamer. Google has also announced an upgrade to its Nest Learning Thermostat. Learn more about the developments and what it means for popular Google smart home services. The post Google Sunsets Chromecast; Unveils TV Streamer and Nest Learning Thermostat appeared first on Spiceworks Inc.

Google 263
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AI Is Now A Core Capability Of BI Platforms

Forrester IT

Scientists estimate that insects account for 80% of all animal life on Earth. It’s no wonder you can’t walk even one foot into a forest without stepping on something crawling or being overwhelmed with buzzing and biting insects.

Analysis 273
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How Aston Martin’s Formula One Team Fueled Up Its IT Strategy

Information Week

With support from Cognizant, the racing team bolstered its IT infrastructure to allow for growth, transformation, and a hybrid cloud strategy.

Strategy 191
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Black Hat Roundup 2024: What to Expect From This Week’s Security Events

Tech Republic Security

Discover the latest cybersecurity trends and techniques in this year’s Black Hat and DEF CON roundup.

Security 164
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Predicting the Future of Sales: How AI and Automation Will Revolutionize Strategies

In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.

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Taco Bell Unveils Drive-Thru With Voice AI, Sets Eyes on Future Tech Innovations

IT Toolbox

Yum! Brands are introducing voice AI at Taco Bell drive-thrus. Discover how the fast-food brand plans to transform drive-thru services with Voice AI and aim for full brand integration by 2024. The post Taco Bell Unveils Drive-Thru With Voice AI, Sets Eyes on Future Tech Innovations appeared first on Spiceworks Inc.

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Map Your B2C Marketing Operations Destiny With A Formal Charter

Forrester IT

Source: GIPHY “What would you say… your marketing operations function does here?” If you can’t quickly and easily answer that question, you need a formal marketing operations charter STAT! It’s imperative that marketing operations functions codify their existence, remit, and who they serve – for themselves, the broader marketing department, and senior leadership.

B2C 259
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How Data Usage Improves Product Management

Information Week

Organizations are drowning in data. Yet, product managers may not be using it to the best of their ability. Thinking holistically helps.

Data 191
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HPE Aruba taps behavioral analytics to find network threats

Network World

HPE’s Aruba Networks continues to build out its enterprise security portfolio, adding support for behavioral analytics to its threat detection and response platform and moving zero-trust controls to its campus products. The new network detection and response (NDR) solution uses telemetry from HPE Aruba Networking Central’s data lake to train and deploy AI models that can monitor and detect unusual activity in networked IoT devices.

Network 155
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2024 Salary Guide

Procom’s 2024 Salary Guide provides critical insights into the latest hiring trends, in-demand IT roles, and competitive pay rates across Canada and the U.S. It highlights key market dynamics such as the growing demand for remote work, skills-based hiring, and flexible staffing solutions. With detailed pay rate data for top IT positions like Cybersecurity Consultants, Cloud Engineers, and Salesforce Developers, this guide is an essential resource for companies looking to stay competitive in toda

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Interpol Disrupts Massive Business Email Scam, Recovers Over $40 Million

IT Toolbox

A global stop-payment mechanism developed by Interpol has enabled the disruption of an international business email scam. Learn more about the mechanism and how Interpol's operations work. The post Interpol Disrupts Massive Business Email Scam, Recovers Over $40 Million appeared first on Spiceworks Inc.

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Why Is Demand Marketing An Obstacle To Its Own Success?

Forrester IT

Organization's must stop working in silos and align their marketing, sales and customer success strategies to one thing - buyer needs. A unified Frontline Marketing approach will enhance customer experiences, drive growth, and ensure marketing efforts contribute meaningfully to the revenue process.

Strategy 259
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How to Know When It's Time to Restructure Your IT Team

Information Week

Is your IT team making mistakes, missing deadlines, or simply underperforming? These are signs that it may be time to restructure.

How To 186
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Xeons not impacted by Intel’s crashing CPU scandal

Network World

You may have heard rumors and read stories about a high-profile processor flaw from Intel, but unless you are a gamer building a high-performance system, you have nothing to worry about. For some time now, Intel has been investigating reports that high-end 13th- and 14th-generation desktop CPUs were crashing during gameplay. The problem mainly showed up with Core i9-13900K and 14900K processors, but it was not exclusive to those two, which are top-of-the-line high-performance game chips.

Intel 151
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Guide to Centralizing IT Operations: How to Link Tasks and Tools with an Automation Platform

For many IT admins, business as usual is a juggling act. Job schedulers and scripts run on autopilot, applications and operating systems can’t speak the same language, and other tools—like RPA or MFT solutions—operate in isolation. On a good day, everything runs smoothly. But good days are rare; more often than not, something goes wrong and you’re stuck putting out fires.