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Today, self-service IT solutions, both purchased and homegrown, target a wide range of activities, from traditional end-usersupport, to spinning up company-sanctioned cloud instances for new projects and experiments, to data access and analysis on tap.
He will run the company’s ERP and order management systems, and manage IT support, business and operations support systems, networking, and security. At SVKM he will be responsible for managing pan-India IT infrastructure including the network, applications, servers, end-usersupport team and web portal support.
So they might be designed to provide end-usersupport. This is because you're needing to work with every vendor that may have access to your network or different devices. Both of those scenarios end up being less than ideal. And so they're built around desktop sharing and they're built around collaboration.
“The focus of IT Leaders, CIOs and their teams in 2019 and moving forward should be on their strategic initiatives, not on building reports or answering endusersupport questions.
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