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Copilot Studio allows enterprises to build autonomous agents, as well as other agents that connect CRM systems, HR systems, and other enterprise platforms to Copilot. Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly.
In a September IDC survey , 30% of CIOs acknowledged they didn’t know what percentage of their AI POCs met target KPI metrics or were considered successful. Meanwhile, about 70% of those surveyed by IDC in September said nine of every 10 custom-built AI apps failed to clear the POC stage and go into production.
When addressed properly , application and platform modernization drives immense value and positions organizations ahead of their competition, says Anindeep Kar, a consultant with technology research and advisory firm ISG. Make sure you’re thinking about where modernization can make a competitive difference and start there.”
Questionable outcomes and a lack of confidence in generative AIs promised benefits are proving to be key barriers to enterprise adoption of the technology. Sastry Durvasula, chief operating, information, and digital officer at TIAA, firmly believes consumption-based pricing is the best model for business organizations AI strategies.
In a survey of 2,300 IT decision makers that IBM released in December, 47% say theyre already seeing ROI from their AI investments, and 33% say theyre breaking even on AI. According to experts and other survey findings, in addition to sales and marketing, other top use cases include productivity, software development, and customer service.
What is a CTO? The chieftechnologyofficer (CTO) is the senior executive who focuses on the technological requirements, opportunities, and challenges within an organization. What does a CTO do? What does a CTO do? Years ago, the CTO most often led the infrastructure function.
In an AP survey of S&P 500 companies, only 25 of 341 CEOs were women. That disparity extends into the technology sector. She previously worked at Iron Mountain, where she was Executive Vice President and CTO. Her resume includes stints at Deloitte Consulting, USB Investment Bank, Red Hat, Oracle, GE Digital, and Microsoft.
In April of 2023, Censuswide conducted a survey of 608 US respondents from companies with $250m+ revenue. That study focused on CIO and CTO satisfaction with their existing IT support and services models for enterprise software. CIOs and CTOs are frustrated at the many inconveniences of managing multiple vendors.
It was an interesting case study of global cyber impact, says Charles Clancy, CTO at Mitre. In response to the outage, 84% of companies are either considering diversifying their software and service providers, or are already doing so, according to a survey by Adaptavist released in late January.
Vendors are adding gen AI across the board to enterprise software products, and AI developers havent been idle this year either. According to a Bank of America survey of global research analysts and strategists released in September, 2024 was the year of ROI determination, and 2025 will be the year of enterprise AI adoption.
According to the company’s latest global survey of desk workers, employees spend 37% more time on routine administrative tasks instead. There’s already more low-quality AI content flooding search results, and this can hurt employees looking for information both on the public web and in enterprise knowledge repositories.
Moving into the digital 2020s, enterprises are contemplating the adoption of a new generation of collaborative, composable, and cloud-based enterprise resource planning (ERP) technologies, motivated by a stubborn pandemic, insecure supply chains, transient workforces, and other factors. Workforce shifts.
Enterprise architecture definition Enterprise architecture (EA) is the practice of analyzing, designing, planning, and implementing enterprise analysis to successfully execute on business strategies. Another main priority with EA is agility and ensuring that your EA strategy has a strong focus on agility and agile adoption.
Yet unlike his peers, Wiedenbeck’s dual roles — the top technology executive as well as the transformation lead at Ameritas — are often at odds. As chieftechnologyofficer, Wiedenbeck is driving automation and IT modernization to reduce complexity and technical debt.
That’s because employees have decidedly mixed feelings about AI coming to their workplaces, according to the recent survey by IT solutions integrator Insight , even as many enterprises are already adopting or experimenting with AI and as AI-enabled phones begin hitting the market.
Generative AI touches every aspect of the enterprise, and every aspect of society,” says Bret Greenstein, partner and leader of the gen AI go-to-market strategy at PricewaterhouseCoopers. Gen AI is that amplification and the world’s reaction to it is like enterprises and society reacting to the introduction of a foreign body. “We
Between building gen AI features into almost every enterprise tool it offers, adding the most popular gen AI developer tool to GitHub — GitHub Copilot is already bigger than GitHub when Microsoft bought it — and running the cloud powering OpenAI, Microsoft has taken a commanding lead in enterprise gen AI.
Poor planning Enterprises risk running into trouble if they lack a detailed cloud strategy. “A A pragmatic and structured architectural approach when moving to the cloud is critical,” says William Peldzus, senior director and Center of Excellence head with enterpriseconsulting firm Capgemini Americas.
The goal is to shift the company from simply providing information to enterprises, says Mary-Alice Vuicic, chief people officer. As enterprises race to integrate cutting-edge tools and platforms, a greater focus to reskill employees on responsible and effective deployment becomes mission-critical.
The technology talent gap continues to inflate labor costs, too, despite big layoffs in high tech, CIOs say, and they’ve seen double-digit increases in SaaS and cloud costs over the last two years. They ended up bringing most of those people back, at consulting rates, for six months.” Here’s how.
But if there are any stop signs ahead regarding risks and regulations around generative AI, most enterprise CIOs are blowing past them, with plans to deploy an abundance of gen AI applications within the next two years if not already. A recent survey of nearly 1,000 IT decision-makers conducted by Foundry underscores this.
A 2022 survey of 850 IT leaders by Foundry found more than two-thirds were accelerating their cloud migration and nearly three-quarters (72%) were defaulting to cloud-based services for upgrades or new IT purchases. Host Isaac Sacolick ( @nyike ) was joined by a bevy of consultants and practitioners who had no shortage of advice on the topic.
Too often, technology companies pay consulting or analyst firms to create metrics based on the best characteristics of their offerings,” says Judith Hurwitz, CEO of Hurwitz Strategies, an emerging technologyconsulting firm. Results may be based on a survey, for instance. Metrics are only as good as their source.
There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. “To Each micro-service must be able to be delivered as the enterprise architect designed.” Here they are.
CIOs must redirect resources when technologies as revolutionary as generative AI come to market or risk falling behind or becoming obsolete — in which case, hitting other strategic goals won’t matter much. Ryan Downing, CIO of enterprise business solutions at Principal Financial Group, saw how this challenge impacted his organization.
According to an O’Reilly survey released late last month, 23% of companies are using one of OpenAI’s models. Putting aside the fact this is an astronomically high adoption rate for a brand new technology, it’s also an indicator of how risky this space is. Entire businesses have been built on top of OpenAI and its APIs.
Both types of gen AI have their benefits, says Ken Ringdahl, the companys CTO. Kong, which surveyed developers about their API use, found a similar balance, with OpenAI at 27%, Llama at 8%, and Mistral at 4%. Legal indemnification is a common feature of gen AI contracts from OpenAI, Microsoft, Adobe, and other major vendors.
The use of gen AI in the enterprise was nearly nothing in November 2022, where the only tools commonly available were AI image or early text generators. But by May 2023, according to an IDC survey, 65% of companies were using gen AI, and in September, that number rose to 71%, with another 22% planning to implement it in the next 12 months.
Consider some recent survey findings. At the same time, today’s hype may be distracting enterprise leaders from fully understanding how generative AI (also known as GAI) will evolve and how they can use that power in the future. The number of use cases and utility values are limited, impacting the potential.
Companies taking a multicloud approach can experience ballooning OpEx numbers, says Barrett Schrader, managing director of the technologyconsulting group at Protiviti: “Organizations can take advantage of volume discounts with reduced complexity. Consumption-based contracts are self-optimizing,” says Gartner’s Buchanan.
In the two years since generative artificial intelligence (genAI) burst onto the global stage and quickly found its way into the strategy playbooks of the worlds largest businesses, weve all heard a lot about the technologys potential. Siddharth Kuckreja is senior vice president and chieftechnologyofficer at TrueStage.
Srini Koushik has been passionate about the environment for 35 years and now, as a board member of the nonprofit SustainableIT.org and CTO of cloud services provider Rackspace Technology, he wants to help enterprises achieve sustainability in the cloud.
Generative AI and, more specifically, ChatGPT captivated the corporate world in 2023, with board directors, CEOs, and other executives fawning (and sometimes fearing) the technology. IBM, for one, found that the average ROI on enterprise-wide AI initiatives at 5.9% with best-in-class companies “reaping an enviable 13% ROI.”
With the accelerated pace of digital transformation, coupled with the unprecedented arrival of the pandemic pushing enterprises towards a hybrid work culture, IT leaders have played a key part in keeping business afloat these last two years. Her colleague, CTO Rajaneesh R Kini, agrees. CIO’s top concern: cybersecurity.
IT leaders seeking to drive enterprise growth through technology investments are often saddled with budgets that make their tasks of increasing the top and bottom lines challenging. This is where Saurabh Mittal, CTO at Mumbai-based Piramal Capital & Housing Finance, wants IT leaders to make a careful distinction.
CIO packages often include stock options, relocation expenses, and hiring bonuses, says Victor Janulaitis, CEO of consulting firm Janco. Stephenson echoes this, saying Korn Ferry is also seeing more retention awards being offered to CIOs “who are driving the desired impact across the enterprise.” Stephenson says.
“With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO.
According to an IDC Survey, “Ransomware attackers are getting more effective at finding valuable data; half of North American ransomware attacks where data was exfiltrated included the loss of valuable, sensitive, or security data ( Future Enterprise Resiliency and Spending Survey, Wave 11 , IDC 2023).
Synchrony isn’t the only company dealing with a dearth of data scientists to perform increasingly critical work in the enterprise. The research report also noted that top enterprises, such as Deloitte, Amazon and Microsoft, are looking to fill a wide spectrum of technical jobs but data science far outweighs all other roles.
It seems to be an increasing worry — worry over whether the enterprise is secure and its data is protected, because everything else falls to the wayside if that’s not taken care of first,” says John Buccola, CTO of E78 Partners, which provides consulting and managed services in finance technology and other professional areas.
For a qualitative view, employee surveys that measure engagement or information from front-line managers can be used. Focus on transparency and alignment An effective leader clearly communicates organizational goals that align with the overall enterprise mission, says Sandeep Angra, CTO at commercial aviation services provider Unifi Aviation.
So the CIO, the technologies they deploy, and the partnerships they form are essential to the future of a more environmentally sustainable way of doing business. Like anything, the hard work is the initial assessment,” says CGI director of business consulting and CIO advisor Sean Sadler.
It found that 53% of the organizations it surveyed reported that their directors are among the main decision-makers for emerging technology investments, coming in just behind their CIOs and chieftechnologyofficers. Yet Ross says that work is sometimes overlooked by new IT chiefs. Flying solo.
While AI has steadily worked its way into the enterprise and business vernacular over many years, gen AI has not only become an abrupt and immediate force unto itself, but also an overarching AI accelerant. Not without warning signs, however. But I’d like to see more legislation and guidance in place, especially for medical records.”
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