CIO Business Intelligence

MAY 23, 2023

A 2022 survey of innovation and business strategy conducted by the International Monetary Fund found that 40% of innovation-oriented companies (SMBs to large enterprises) reduce costs as a result of new product innovations which, on average, account for 20% of all sales. With the promise of 2.5

Enterprise 98

Enterprise Enterprise Cloud Authentication 98

CIO Business Intelligence

OCTOBER 24, 2024

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We

Knowledge Base 103

Knowledge Base Artificial Intelligence Survey Training 103

CIO Business Intelligence

SEPTEMBER 24, 2024

Enterprise cloud vendor ServiceNow faced widespread customer frustration after a root certificate error disrupted services for over 600 organizations. As a critical platform for many enterprises, expectations for its performance and security are very high.

Knowledge Base 119

Knowledge Base Enterprise Enterprise Exercises 119

CIO Business Intelligence

JUNE 28, 2023

Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. For all of generative AI’s allure, large enterprises are taking their time, many outright banning tools like ChatGPT over concerns of accuracy, data protection, and the risk of regulatory backlash.

Enterprise 52

Enterprise Enterprise Artificial Intelligence Knowledge Base 52

Network World

AUGUST 2, 2024

AI Expert works by collecting data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details.

Intel 165

Intel Wireless Load Balancer Network 165

Network World

AUGUST 28, 2024

OpenAI nearly imploded last fall when the company fired its CEO and most of its employees threatened to quit, reminding enterprise adopters about the risks of putting all their genAI eggs in one basket. It allows enterprises to make a curated selection of AI models available to their developers, along with access controls to those models.

Vmware 158

Vmware Cloud Symantec Data Center 158

CIO Business Intelligence

MAY 3, 2024

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. The framework we established is not just a breakthrough for our UPS call center but it’s a blueprint for future AI applications across the enterprise.”

Knowledge Base 140

Knowledge Base Training Enterprise Enterprise 140

Computerworld Vertical IT

FEBRUARY 14, 2024

Slack AI is now available for enterprise customers, though pricing details for the generative AI (gene) features have not yet been disclosed. This provides personalized answers to questions based on an organization’s knowledge base. To read this article in full, please click here

Tools 66

Tools Knowledge Base Enterprise Enterprise 66

CIO Business Intelligence

MARCH 26, 2024

Dubbed Einstein Conversation Mining, one of the new features will allow an enterprise’s service team to aggregate and analyze conversation data, with the help of Data Cloud and Einstein , to decode the common reasons behind customers reaching out across all service touchpoints. Salesforce.com

Cloud 111

Cloud Survey Knowledge Base Enterprise 111

CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

Knowledge Base 115

Knowledge Base Artificial Intelligence Training Applications 115

CIO Business Intelligence

NOVEMBER 15, 2023

Competition among software vendors to be “the” platform on which enterprises build their IT infrastructure is intensifying, with the focus of late on how much noise they can make about their implementation of generative AI features. I want less complexity. I don’t want all those points solutions out there.”

Knowledge Base 134

Knowledge Base Enterprise Enterprise Tools 134

CIO Business Intelligence

NOVEMBER 4, 2024

The virtuous circle of network effects driving the success of enterprises like Alphabet, Meta, and Amazon aren’t available to organizations selling traditional products and services. This is becoming increasingly true as gen AI models are adapted for use in the enterprise.

Data 117

Data Training Open Source Banking 117

CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 135

Oracle Cloud Knowledge Base Licensing 135

CIO Business Intelligence

MARCH 18, 2024

Under the partnership, SAP is integrating Nvidia’s generative AI foundry service, including the newly announced Nvidia NIM inference microservices, into SAP Datasphere, SAP Business Technology Platform (BTP), RISE with SAP, and SAP’s enterprise applications portfolio. “We

SAP 111

SAP Artificial Intelligence Policies Enterprise 111

Network World

SEPTEMBER 5, 2024

According to recent research from Enterprise Management Associates (EMA), genAI offers promising efficiency and productivity improvements, although concerns about security and data quality remain. EMA recently released its Applying GenAI to IT Operations report to shed light on how IT organizations are using the technology.

Security 174

Security Survey Tools Artificial Intelligence 174

IT Toolbox

JANUARY 9, 2017

Today's healthcare professionals rely on integrated software solutions like Enterprise Resource Planning (ERP) because they help them to deliver better service to their patients. In fact, hospitals wouldn't be able to run efficiently without a knowledge-based IT system such as ERP in place.

Healthcare 100

Healthcare Knowledge Base Education Resources 100

CIO Business Intelligence

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply.

Retail 115

Retail Knowledge Base Artificial Intelligence WAN 115

CIO Business Intelligence

JULY 31, 2023

We’re looking at ways where responses generated can be attributed and cited, using the highly trusted knowledge from the more than 58 million questions and answers in Stack Overflow, with the ability to query the knowledge base for more personalized results.

Knowledge Base 90

Knowledge Base Development Artificial Intelligence Tools 90

Trends in the Living Networks

JULY 25, 2018

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. Implementing Enterprise 2.0. Implementing Enterprise 2.0 In the free chapters, on Web 2.0

Network 84

Network Knowledge Base Enterprise Enterprise 84

CIO Business Intelligence

APRIL 26, 2022

The vendor-neutral Open Group Architecture Forum has launched the 10th edition of its TOGAF standard this week, with the latest edition of the popular enterprise architecture framework being given a modular redesign aimed at easing adoption for practitioners.

Groups 97

Groups Architecture Agile Knowledge Base 97

CIO Business Intelligence

FEBRUARY 20, 2024

The company can also unify its knowledge base and promote search and information use that better meets its needs. Industrial knowledge graphs employ industry-standard metadata to contextualize and structure data so it can be used in large language models.

Architecture 94

Architecture Data Microsoft Industry 94

Network World

MAY 16, 2024

It enables] this concept of personalization, access to this knowledge base and the solution bases that are targeted to help provide the operating efficiencies,” Shagoury said. “What makes it unique is how we’ve created, or how we stitched together, organizational information, systems, applications, and more. [It

Fractional CTO 167

Fractional CTO Cloud Applications Load Balancer 167

Venture Beast

MAY 5, 2022

Logseq is pitching a privacy-focused open-source platform that helps people manage and collaborate around their knowledge bases. Read More.

Open Source 63

Open Source Knowledge Base Meeting System 63

CIO Business Intelligence

FEBRUARY 14, 2023

Here’s where Avaya sees the market heading… The Growth of Hybrid Cloud Among Large Enterprises SMBs will continue to benefit from CCaaS this year with the ability to consume advanced capabilities that were previously out of reach. Overall, it’s expected that 60% of enterprises will be using CCaaS by 2025.

Trends 97

Trends Authentication Enterprise Enterprise 97

CIO Business Intelligence

OCTOBER 24, 2024

Deploy automation processes and accurate knowledge bases to speed up help desk response and resolution. The bottom line IT leaders can demonstrate the impact of managed, measured DEX for the enterprise. But that means starting by optimizing DEX for the IT organization.

Tools 91

Tools Applications Knowledge Base Report 91

Tech Republic

APRIL 25, 2023

To introduce you to PowerShell — or to further your existing knowledge base — TechRepublic Premium has assembled these PowerShell commands and scripts for common workstation. PURPOSE Microsoft developed a scripting language called PowerShell to assist Windows administrators with repetitive or mundane tasks.

Windows 52

Windows Knowledge Base Microsoft Development 52

Dataconomy

JULY 28, 2023

The Overflow AI initiative consists of a number of projects, including improved AI search on both public and enterprise platforms. Additionally, Overflow AI will aid with enterprise knowledge intake for Stack Overflow for Teams. They received training using the public knowledge base of Stack Overflow.

Development 36

Development Knowledge Base Tools Enterprise 36

Venture Beast

MARCH 31, 2021

AI platform Moveworks launched a new product designed to help answer employee questions and surface key domain-specific information. Read More.

Enterprise 53

Enterprise Enterprise Knowledge Base Artificial Intelligence 53

CIO Business Intelligence

NOVEMBER 20, 2023

With enterprise spending on generative AI projected to hit $1.3 As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We

Training 128

Training Knowledge Base Survey Company 128

CIO Business Intelligence

JUNE 13, 2023

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications. Other applications, with no need for company-specific data or high levels of accuracy, can be built on public models.

Virtualization 52

Virtualization Training Knowledge Base Enterprise 52

CIO Business Intelligence

NOVEMBER 16, 2023

Previously with Now Assist in Virtual Agent, chatbot creators could pull in data to answer questions from a company’s knowledge base “with one check of the box,” Barnes said. Enterprise Applications, Generative AI, ITSM, ServiceNow You just turn it on and it works.”

Virtualization 132

Virtualization Knowledge Base CTO Microsoft 132

CIO Business Intelligence

JULY 2, 2024

It also explored how carriers, enterprises, oversight agencies, and regulators can enhance mobile security capabilities and provide guidance for risk management strategies. The meeting further sought to promote the adoption of GSMA’s Network Equipment Security Assurance Scheme (NESAS) and Mobile Cybersecurity Knowledge Base (MCKB).

Policies 105

Policies Industry Network Mobile 105

CIO Business Intelligence

JUNE 21, 2024

Released in May 2023, the project — which garnered MITRE a 2024 CIO 100 Award for IT leadership and innovation — is integrated with MITRE’s 65-year-old knowledge base and tools, and has been put into production by more than 60% of its 10,000-strong workforce. API available to projects, Cenkl says. We took a risk.

Nonprofit 131

Nonprofit Research Quality Assurance Government 131

GeekWire

JULY 27, 2023

There are a number of well-funded competitors that are also creating knowledge-based platforms. The New York-based startup raised more than $27 million and is valued at $350 million. There is also San Francisco-based Loom, which sells an enterprise collaboration video messaging service and has more than 21 million users.

Development 98

Development Microsoft Open Source Artificial Intelligence 98

CIO Business Intelligence

JANUARY 31, 2024

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. When incidents do occur, they need to resolve them quickly. Take advantage of intuitive virtual agents.

Artificial Intelligence 121

Artificial Intelligence Knowledge Base Devops Data 121

CIO Business Intelligence

AUGUST 8, 2024

However, as GenAI matures and businesses move deeper into enterprise-level adoption, it’s become clear that the most transformative impact of GenAI will be on the very idea of transformation itself. You see, GenAI is much bigger than any one tool or toolkit designed to perform specific tasks.

Business Transformation 127

Business Transformation Architecture CTO Artificial Intelligence 127

Future of CIO

NOVEMBER 9, 2013

It spurs an interesting debate: What is more important, enterprise architecture or enterprise architect? The framework is one of the tools in the EA kitbag, but the entire process of being an EA involves understanding the enterprise. A good architecture with poor implementation gives poor results. Follow us at: @Pearl_Zhu.

Architecture 40

Architecture Enterprise Enterprise Knowledge Base 40