CIO Business Intelligence

JULY 5, 2023

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Additionally, BMC enables HelixGPT to tune itself to enterprise-specific information with additional layers that prevent hallucinations.

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Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

OCTOBER 24, 2024

Deploy automation processes and accurate knowledge bases to speed up help desk response and resolution. The bottom line IT leaders can demonstrate the impact of managed, measured DEX for the enterprise. But that means starting by optimizing DEX for the IT organization.

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Tools Applications Knowledge Base Report 297

CIO Business Intelligence

APRIL 11, 2024

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

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CIO Business Intelligence

AUGUST 29, 2023

And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. But before we describe that future, let’s briefly define Enterprise Service Management (ESM). Generative AI seems to be following the same path.

Enterprise 246

Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

AUGUST 1, 2023

The usage of generative AI across enterprises is already widespread, although it is still early days for the new technology, according to a report from McKinsey’s AI consulting service, Quantum Black. Artificial Intelligence, Enterprise Applications, Generative AI

Enterprise 246

Enterprise Enterprise Pharmaceuticals Artificial Intelligence 246

CIO Business Intelligence

MAY 23, 2023

A 2022 survey of innovation and business strategy conducted by the International Monetary Fund found that 40% of innovation-oriented companies (SMBs to large enterprises) reduce costs as a result of new product innovations which, on average, account for 20% of all sales. With the promise of 2.5

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CIO Business Intelligence

DECEMBER 10, 2024

According to AI at Wartons report on navigating gen AIs early years, 72% of enterprises predict gen AI budget growth over the next 12 months but slower increases over the next two to five years. That doesnt mean investments will dry up overnight.

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Data Change Management Examples CTO Hire 358

CIO Business Intelligence

NOVEMBER 1, 2024

The professional services arm of Marsh McLennan advises clients on the risks, shifts, and challenges facing the modern enterprise, most poignantly the vital role technology now plays in business and on the world stage. Gen AI is quite different because the models are pre-trained,” Beswick explains.

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Insurance Data Center Training Data 305

CIO Business Intelligence

MAY 3, 2024

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. The framework we established is not just a breakthrough for our UPS call center but it’s a blueprint for future AI applications across the enterprise.”

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Knowledge Base Training Enterprise Enterprise 351

Network World

AUGUST 2, 2024

AI Expert works by collecting data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details.

Intel 364

Intel Wireless Load Balancer Network 364

CIO Business Intelligence

SEPTEMBER 24, 2024

Enterprise cloud vendor ServiceNow faced widespread customer frustration after a root certificate error disrupted services for over 600 organizations. As a critical platform for many enterprises, expectations for its performance and security are very high.

Knowledge Base 299

Knowledge Base Enterprise Enterprise Exercises 299

CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

Knowledge Base 290

Knowledge Base Artificial Intelligence Training Applications 290

CIO Business Intelligence

NOVEMBER 1, 2024

The professional services arm of Marsh McLellan advises clients on the risks, shifts, and challenges facing the modern enterprise, most poignantly the vital role technology now plays in business and on the world stage. Gen AI is quite different because the models are pre-trained,” Beswick explains.

Insurance 263

Insurance Data Center Training Data 263

CIO Business Intelligence

NOVEMBER 15, 2023

Competition among software vendors to be “the” platform on which enterprises build their IT infrastructure is intensifying, with the focus of late on how much noise they can make about their implementation of generative AI features. I want less complexity. I don’t want all those points solutions out there.”

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Knowledge Base Enterprise Enterprise Tools 336

Network World

AUGUST 28, 2024

OpenAI nearly imploded last fall when the company fired its CEO and most of its employees threatened to quit, reminding enterprise adopters about the risks of putting all their genAI eggs in one basket. It allows enterprises to make a curated selection of AI models available to their developers, along with access controls to those models.

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Vmware Cloud Symantec Data Center 357

CIO Business Intelligence

MARCH 26, 2024

Dubbed Einstein Conversation Mining, one of the new features will allow an enterprise’s service team to aggregate and analyze conversation data, with the help of Data Cloud and Einstein , to decode the common reasons behind customers reaching out across all service touchpoints. Salesforce.com

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Cloud Survey Knowledge Base Enterprise 295

CIO Business Intelligence

NOVEMBER 13, 2024

Or instead of writing one article for the company knowledge base on a topic that matters most to them, they might submit a dozen articles, on less worthwhile topics. Employees who need to submit reports to their managers might be able to get those reports done faster, and increase the number and length of those reports.

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CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

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Oracle Cloud Knowledge Base Licensing 351

Network World

SEPTEMBER 5, 2024

According to recent research from Enterprise Management Associates (EMA), genAI offers promising efficiency and productivity improvements, although concerns about security and data quality remain. EMA recently released its Applying GenAI to IT Operations report to shed light on how IT organizations are using the technology.

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Security Survey Tools Artificial Intelligence 422

CIO Business Intelligence

MARCH 18, 2024

Under the partnership, SAP is integrating Nvidia’s generative AI foundry service, including the newly announced Nvidia NIM inference microservices, into SAP Datasphere, SAP Business Technology Platform (BTP), RISE with SAP, and SAP’s enterprise applications portfolio. “We

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SAP Artificial Intelligence Policies Enterprise 295

CIO Business Intelligence

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply.

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Retail Knowledge Base Artificial Intelligence WAN 290

Network World

MAY 16, 2024

It enables] this concept of personalization, access to this knowledge base and the solution bases that are targeted to help provide the operating efficiencies,” Shagoury said. “What makes it unique is how we’ve created, or how we stitched together, organizational information, systems, applications, and more. [It

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Fractional CTO Cloud Applications Load Balancer 392

CIO Business Intelligence

APRIL 26, 2022

The vendor-neutral Open Group Architecture Forum has launched the 10th edition of its TOGAF standard this week, with the latest edition of the popular enterprise architecture framework being given a modular redesign aimed at easing adoption for practitioners.

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Groups Architecture Agile Knowledge Base 246

CIO Business Intelligence

APRIL 1, 2022

My point here isn’t to poke fun at today’s buzziest tech terms, but to point out that the language, ensuing conversations, and general knowledge base about the most important migration in the history of humanity (i.e., It is time to root out digital ignorance wherever it may reside in the enterprise.

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Disaster Recovery Cloud Strategy Financial 362

CIO Business Intelligence

JULY 31, 2023

We’re looking at ways where responses generated can be attributed and cited, using the highly trusted knowledge from the more than 58 million questions and answers in Stack Overflow, with the ability to query the knowledge base for more personalized results.

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Knowledge Base Development Tools Artificial Intelligence 243

CIO Business Intelligence

JUNE 28, 2023

Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. For all of generative AI’s allure, large enterprises are taking their time, many outright banning tools like ChatGPT over concerns of accuracy, data protection, and the risk of regulatory backlash.

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Enterprise Enterprise Artificial Intelligence Knowledge Base 130

CIO Business Intelligence

NOVEMBER 20, 2023

With enterprise spending on generative AI projected to hit $1.3 As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We

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Training Knowledge Base Survey Company 325

CIO Business Intelligence

FEBRUARY 14, 2023

Here’s where Avaya sees the market heading… The Growth of Hybrid Cloud Among Large Enterprises SMBs will continue to benefit from CCaaS this year with the ability to consume advanced capabilities that were previously out of reach. Overall, it’s expected that 60% of enterprises will be using CCaaS by 2025.

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Trends Authentication Enterprise Enterprise 246

CIO Business Intelligence

NOVEMBER 16, 2023

Previously with Now Assist in Virtual Agent, chatbot creators could pull in data to answer questions from a company’s knowledge base “with one check of the box,” Barnes said. Enterprise Applications, Generative AI, ITSM, ServiceNow You just turn it on and it works.”

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Virtualization Knowledge Base CTO Microsoft 331

CIO Business Intelligence

JUNE 21, 2024

Released in May 2023, the project — which garnered MITRE a 2024 CIO 100 Award for IT leadership and innovation — is integrated with MITRE’s 65-year-old knowledge base and tools, and has been put into production by more than 60% of its 10,000-strong workforce. API available to projects, Cenkl says. We took a risk.

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Nonprofit Research Quality Assurance Guidelines 335

CIO Business Intelligence

FEBRUARY 20, 2024

The company can also unify its knowledge base and promote search and information use that better meets its needs. Industrial knowledge graphs employ industry-standard metadata to contextualize and structure data so it can be used in large language models.

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Architecture Data Microsoft Industry 246

CIO Business Intelligence

JANUARY 31, 2024

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. When incidents do occur, they need to resolve them quickly. Take advantage of intuitive virtual agents.

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Artificial Intelligence Knowledge Base Devops Data 315

CIO Business Intelligence

AUGUST 8, 2024

However, as GenAI matures and businesses move deeper into enterprise-level adoption, it’s become clear that the most transformative impact of GenAI will be on the very idea of transformation itself. You see, GenAI is much bigger than any one tool or toolkit designed to perform specific tasks.

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Business Transformation Architecture CTO Artificial Intelligence 327

Network World

DECEMBER 9, 2024

Extreme Networks is rolling out an AI-infused networking platform that aims to help enterprise customers integrate, manage and automate a broad range of network and security technologies. AI Expert works by collecting data from a combination of Extremes public repository, knowledge base and customer network details.It

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Network Security Licensing Intel 243

CIO Business Intelligence

OCTOBER 12, 2023

Marketing departments may find ways to make information housed in knowledge-based articles and other content more easily discoverable. If your business relies heavily on software engineering, you might consider trying tools that will help support your developers with code creation, such as paired programming.

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Strategy Dell Survey Artificial Intelligence 319

CIO Business Intelligence

FEBRUARY 29, 2024

For example, as query assistants, generative AI tools can help customers better navigate an extensive product knowledge base using a simple question-and-answer format. But if you need to make an enterprise-grade service that doesn’t create unintended consequences, it’s always context, context, context.”

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Open Source Data Knowledge Base Examples 317

CIO Business Intelligence

JULY 2, 2024

It also explored how carriers, enterprises, oversight agencies, and regulators can enhance mobile security capabilities and provide guidance for risk management strategies. The meeting further sought to promote the adoption of GSMA’s Network Equipment Security Assurance Scheme (NESAS) and Mobile Cybersecurity Knowledge Base (MCKB).

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Policies Industry Network Mobile 264