Remove Enterprise Remove Knowledge Base Remove Mobile
article thumbnail

How enterprises get ahead using hybrid cloud for innovation overlay

CIO Business Intelligence

A 2022 survey of innovation and business strategy conducted by the International Monetary Fund found that 40% of innovation-oriented companies (SMBs to large enterprises) reduce costs as a result of new product innovations which, on average, account for 20% of all sales. With the promise of 2.5 CX far exceeds individual interactions.

article thumbnail

Progress in ICT industry policy and cybersecurity standards drive MENA and Central Asia toward an intelligent era

CIO Business Intelligence

It also explored how carriers, enterprises, oversight agencies, and regulators can enhance mobile security capabilities and provide guidance for risk management strategies. The meeting further sought to promote the adoption of GSMA’s Network Equipment Security Assurance Scheme (NESAS) and Mobile Cybersecurity Knowledge Base (MCKB).

Policies 264
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply.

Retail 290
article thumbnail

2023 CCaaS Trends, Insights, and Statistics to Know

CIO Business Intelligence

Here’s where Avaya sees the market heading… The Growth of Hybrid Cloud Among Large Enterprises SMBs will continue to benefit from CCaaS this year with the ability to consume advanced capabilities that were previously out of reach. Overall, it’s expected that 60% of enterprises will be using CCaaS by 2025.

Trends 246
article thumbnail

ServiceNow adds gen AI to more workflows, including chatbot creation

CIO Business Intelligence

Now Assist for FSM will draw on data on past incidents, activities, and parts to perform tasks such as summarizing work orders in a form convenient for the mobile devices that field service workers typically use. Enterprise Applications, Generative AI, ITSM, ServiceNow You just turn it on and it works.”

article thumbnail

Enterprise mobility 2024: Welcome, genAI

Computerworld Vertical IT

Generative artificial intelligence (genAI) has become a focal point for many organizations over the past year, so it should come as no surprise that the technology is moving into the enterprise mobility space, including unified endpoint management (UEM). This has been the main topic of interest in the last year.

Mobile 65
article thumbnail

Data security and privacy: The foundation of customer trust

CIO Business Intelligence

An unencrypted or unlocked mobile device gets lost or stolen. Over half of companies have experienced a data breach stemming from inappropriate access to an employee’s mobile device, with the costliest breach topping $2.2M. A fraudster beats out Knowledge-based Authentication (KBA) to illegally obtain access to a customer’s account.

Security 276