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Extreme taps Intel analytics to boost its AI Expert assistant

Network World

Extreme Networks is incorporating Intel’s network analytics technology into its unreleased AI Expert program. In April, Extreme previewed AI Expert , an AI-based network assistant that’s being evaluated in its Extreme Labs program. Enter Intel.

Intel 165
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How AI can alleviate help desk workloads

CIO Business Intelligence

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. The reasons include more software deployments, network reliability problems, security incidents/outages, and a rise in remote working. The rising flood of trouble tickets is straining help desk operations.

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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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Free chapters to four books on the future of relationships, networks, organizations and work

Trends in the Living Networks

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. Living Networks. Implementing Enterprise 2.0. Implementing Enterprise 2.0

Network 84
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Kyndryl bolsters its Bridge infrastructure services

Network World

It enables] this concept of personalization, access to this knowledge base and the solution bases that are targeted to help provide the operating efficiencies,” Shagoury said. AI networking is another area Kyndryl is targeting. “AI Recent results point to growing success for Kyndryl Bridge.

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Using genAI in IT operations boosts productivity, but security concerns linger

Network World

According to recent research from Enterprise Management Associates (EMA), genAI offers promising efficiency and productivity improvements, although concerns about security and data quality remain. Improved collaboration/knowledge sharing: 27.8% Improved IT/business alignment: 36.4% Proactive problem prevention: 31.1%

Security 174
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Progress in ICT industry policy and cybersecurity standards drive MENA and Central Asia toward an intelligent era

CIO Business Intelligence

Telecom networks are an integral backbone of the digital infrastructure that powers our economies today. Moreover, the deployment of next-generation networks such as 5G and fiber-optic infrastructure requires significant investment and coordinated efforts from governments, regulators, and telecom operators.

Policies 102