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CSPs make advances in assuring critical services

TM Forum

Service assurance, a key component of customer experience management (CEM), addresses how services - and the networks and applications supporting them - perform for customers. The maturity model helps define the path to this level of control from customer, service and network points of view.

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Leveraging Organizational Knowledge: Questions to Verna Allee on how to start a Value Networks analysis

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 21 April 2007 Questions to Verna Allee on how to start a Value Networks analysis This week I attended a (tel.

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Leveraging Organizational Knowledge: ROI or no ROI for KM?

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 October 2006 ROI or no ROI for KM? Currently interim IT Director for Matches Fashion.

SOA 40
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Leveraging Organizational Knowledge: Content of my site

Leveraging Organizational Knowledge

I bring industry standard best practice to technology projects (PRINCE2 project management methodology practitioner and ITIL service delivery management framework).Currently Currently interim IT Director for Matches Fashion.

SOA 40
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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge (cont.)

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 March 2007 Organizational cultures not conducive to effective leveraging of knowledge (cont.)

SOA 40
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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge (cont.2)

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 10 March 2007 Organizational cultures not conducive to effective leveraging of knowledge (cont.2)

SOA 40
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Leveraging Organizational Knowledge: The Cultural Challenge

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 July 2007 The Cultural Challenge Dear all, I have not posted here for a while, sorry.

SOA 40