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Dun and Bradstreet has been using AI and ML for years, and that includes gen AI, says Michael Manos, the companys CTO. Other surveys found a similar gap. In a November report by HR consultancy Randstad, based on a survey of 12,000 people and 3 million job profiles, demand for AI skills has increased five-fold between 2023 and 2024.
In a survey of 2,300 IT decision makers that IBM released in December, 47% say theyre already seeing ROI from their AI investments, and 33% say theyre breaking even on AI. According to experts and other survey findings, in addition to sales and marketing, other top use cases include productivity, softwaredevelopment, and customer service.
Forty percent of IT leaders specifically overseeing softwaredevelopment at their organizations say they fear acknowledging their mistakes, according to a recent report by digital transformation provider Adaptavist. This behavior has been prevalent in recent years, with commonplace layoffs, adds Jon Mort, Adaptavists CTO.
And in a January survey by KPMG of 100 senior executives at large enterprises, 12% of companies are already deploying AI agents, 37% are in pilot stages, and another 51% are exploring their use. Softwaredevelopment and IT Cognition released Devin, billed as the worlds first AI software engineer, in March last year.
Its not surprising to see the differences when C-level executives tend to receive PowerPoint-level snapshots of IT problems, including data quality, says Timothy Bates, a professor in the College of Innovation and Technology at the University of Michigan Executives see dashboards clean, aggregated, polished, Bates says.
According to a Bank of America survey of global research analysts and strategists released in September, 2024 was the year of ROI determination, and 2025 will be the year of enterprise AI adoption. The fields of customer service, marketing, and customer development are going to see massive adoption, he says.
Case in point was the high turnover rate at road and highway maintenance company AVR Group, and the solutions enacted by its CTO Pierangelo Perdomi to remedy it. So smart working was introduced at AVR last year in the technology business unit with a different supplementary contract for different groups.
According to IDC’s July 2023 Future Enterprise Resiliency & Spending (FERS) survey of 856 senior IT and business managers in large enterprises, the IT line items most affected, in addition to rising tech salaries, include SaaS and PaaS costs. They ended up bringing most of those people back, at consulting rates, for six months.”
Too often, technology companies pay consulting or analyst firms to create metrics based on the best characteristics of their offerings,” says Judith Hurwitz, CEO of Hurwitz Strategies, an emerging technologyconsulting firm. Results may be based on a survey, for instance. Metrics are only as good as their source.
“A pragmatic and structured architectural approach when moving to the cloud is critical,” says William Peldzus, senior director and Center of Excellence head with enterprise consulting firm Capgemini Americas. He notes that multiyear contracts can lock unwary clients into expensive, inflexible consumption models.
Rate of change “The most important metric for IT success is rate of change,” says Nicolas Avila, CTO for North America at IT and softwaredevelopment company Globant. Ensuring end-user satisfaction begins with periodic surveys to collect user feedback. Here they are.
Digital assistants can also be specialized for specific needs, says Nick Rioux, co-founder and CTO of Labviva, provider of an AI-assisted purchasing solution. Gen AI is particularly helpful for web development, adds Natalie Lambert, founder and managing partner at GenEdge Consulting, an AI consulting firm.
GitHub released data on its copilot’s impact, with 88% of surveyeddevelopers stating improved productivity, 74% focusing on more satisfying work, and over 87% saying they complete tasks faster. IT leaders are exploring how different gen AI tools transform the softwaredevelopment lifecycle.
” Diligent discernment From left: Lexion CTO and co-founder Emad Elwany; CEO and co-founder Gaurav Oberoi; and Chief Legal Officer Jessica Nguyen. Lexion Photo) Oberoi previously sold bill-splitting app BillMonk to Obopay and automated survey startup Precision Polling to SurveyMonkey. That’s fun.”
Proliferation of agentic AI According to a Capgemini survey of 1,100 executives at large enterprises, 10% of organizations already use AI agents, more than half plan to use them in the next year, and 82% plan to integrate them within the next three years. Most of us in AI are software engineers,” he says.
Ahead in a broad market In Morgan Stanley’s quarterly CIO survey, 38% of CIOs expected to adopt Microsoft Copilot tools over the next 12 months. Assuming you have the softwaredevelopment talents to build a product using these AI building blocks, you can get something much more robust, customized, and secure than ChatGPT.”
Survey after survey shows that CSPs expect to generate much more of their 5G revenue on the B2B side, and that places many fresh demands on their systems. At the same time, low code and no code application development environments make it possible to quickly build applications without any knowledge of softwaredevelopment languages.
According to the Harris Poll, 72% of executives say they plan to adopt generative AI technologies in the next three years in order to improve employee productivity. In addition, 53% say it will help them with research and development, and 50% with automating softwaredevelopment or testing. There’s a lot yet to come.”
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