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How To Build A VoC Program In Healthcare

Forrester IT

There is a customer experience (CX) imperative taking over in healthcare. To drive success, healthcare organizations (HCOs) must be able to understand how good — or bad — experiences are and where to focus improvement efforts.

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Healthcare Now Third-Most Targeted Industry for Ransomware

SecureWorld News

Ransomware attacks on healthcare organizations have sharply increased in 2024, as shown by recent research from Safety Detectives. Compared to 2023, healthcare providers are facing a higher frequency of ransomware incidents, impacting their ability to deliver essential services and protect sensitive patient data.

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Despite adoption hurdles, healthcare is all-in on Generative AI

CIO Business Intelligence

Generative AI (GenAI) is having a renaissance, but few industries are experiencing this like healthcare. Despite the rosy outlook, it doesn’t paint the full picture of GenAI in healthcare. The 2024 Generative AI in Healthcare Survey , however, does a better job at that. This article will explore the main findings.

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How to Build a Balanced Healthcare Cybersecurity Budget

CTOvision

Read Jessica Davis’ tips to healthcare firms for building a balanced cybersecurity budget on Health IT Security : The majority of healthcare security stakeholders agree that cybersecurity budgets are underfunded. Data security programs are still often underfunded and understaffed, according to a […].

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UT Austin launches first ever healthcare cybersecurity leadership program in the US

Tech Republic Security

With the shortage of cybersecurity professionals in the US, UT's program aims to develop individuals who can mitigate security risks in healthcare.

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How To Calculate The Benefits Of An Employee Mental Health Program

Forrester IT

Mental health was already a critical element of an effective employee experience (EX) program before the pandemic, but today, it’s paramount, as new stresses have emerged and employees brace for even more change in coming months. (Paul-Julien Giraud contributed to this blog.) Sadly, many employers still miss the mark on this investment.

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Hospitals Seek Federal Help as Change Healthcare Ransomware Attack Disrupts Payments

SecureWorld News

The unprecedented cyberattack on Change Healthcare, a major revenue cycle management firm, has thrown the U.S. healthcare system into disarray. With payment systems crippled, hospitals are now pleading for federal intervention to avert a financial crisis that could imperil care delivery. Federal agencies can play a pivotal role.