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How To Build A VoC Program In Healthcare

Forrester IT

There is a customer experience (CX) imperative taking over in healthcare. To drive success, healthcare organizations (HCOs) must be able to understand how good — or bad — experiences are and where to focus improvement efforts.

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How to Build a Balanced Healthcare Cybersecurity Budget

CTOvision

Read Jessica Davis’ tips to healthcare firms for building a balanced cybersecurity budget on Health IT Security : The majority of healthcare security stakeholders agree that cybersecurity budgets are underfunded. Data security programs are still often underfunded and understaffed, according to a […].

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How To Calculate The Benefits Of An Employee Mental Health Program

Forrester IT

Mental health was already a critical element of an effective employee experience (EX) program before the pandemic, but today, it’s paramount, as new stresses have emerged and employees brace for even more change in coming months. (Paul-Julien Giraud contributed to this blog.) Sadly, many employers still miss the mark on this investment.

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What You Need To Know About Amazon Care – The Company’s Virtual First Healthcare Offering

Forrester IT

Amazon announced the expansion of Amazon Care–its virtual care pilot program –to all of its US employees starting this summer.

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The Time for Strategic EHR Optimization Has Arrived

Forrester IT

2018 has been a year of mass de-regulation in healthcare. The Patients Over Paperwork program launched with the goal of stripping burdensome regulations from healthcare. Healthcare leaders should take this reprieve as an opportunity to […]. Lawmakers started by scaling back EHR and quality reporting requirements.

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Alexa, Does This Cough Sound Bad?

Forrester IT

Alexa Enters Healthcare Amazon was recently issued a new patent that will push its Alexa personal assistant into the health care realm. The idea is […]

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Redefining The Fate Of Virtual Care

Forrester IT

Last quarter delivered several shocks to the healthcare system, including a series of downturns for virtual care.