Forrester IT
MARCH 17, 2021
Mental health was already a critical element of an effective employee experience (EX) program before the pandemic, but today, it’s paramount, as new stresses have emerged and employees brace for even more change in coming months. (Paul-Julien Giraud contributed to this blog.) Sadly, many employers still miss the mark on this investment.
Forrester IT
MARCH 4, 2021
Discover the three stages of building a mature CX measurement program that fuels business success and customer loyalty, and how to get started.
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Forrester IT
FEBRUARY 19, 2019
To drive success, healthcare organizations (HCOs) must be able to understand how good — or bad — experiences are and where to focus improvement efforts. Watch the video below to understand the role voice of the customer (VoC) programs play to effectively drive CX improvements. […]
Forrester IT
OCTOBER 3, 2023
That makes scaling a customer experience measurement program more challenging; you need to balance consistency and oversight with adaptation and localization. Find Answers To Crucial Questions In Our New Research The new report “How To Scale CX Measurement Across A Complex Organization” answers some […]
Speaker: speakers from Verizon, Snowflake, Affinity Federal Credit Union, EverQuote, and AtScale
Join this webinar panel for practical advice on how to build and foster a data literate, self-service analysis culture at scale using a semantic layer. The impact that data literacy programs and using a semantic layer can deliver. Driving a self-service analytics culture with a semantic layer.
IT Toolbox
MAY 17, 2023
How to leverage ethical hackers at scale to deliver better security and vulnerability management. The post How to Build a Hacker-powered Crowdsourced Security Program appeared first on Spiceworks.
IT Toolbox
JUNE 1, 2023
The post How to Maximize Retention Through Employee Experience Programs appeared first on Spiceworks. Learn why nurturing employee satisfaction is vital for businesses to thrive amidst economic uncertainty.
Advertiser: ZoomInfo
Instead of wading through a series of vague “how-to kick-start your ABM strategy!” talking points, we thought it would be more helpful to examine an ABM program that ZoomInfo executed. ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy.
Speaker: Andrew Ysasi, Vice President of Advocacy for Vital Records Control, President of IG GURU®, MS, FIP, FIIM, CIPM, CIGO, CISM, PMP, CRM, IGP, CIP, CSAP
Countless data breaches, hacks, and the never-ending changes being made to privacy regulations illustrate why it is critical for data-driven organizations to develop information privacy strategies that fill the gaps of their existing data management programs. Information privacy is a critical part of an IG program. Set up a program.
Speaker: Megan Brown, Director, Data Literacy at Starbucks; Mariska Veenhof-Bulten, Business Intelligence Lead at bol.com; and Jennifer Wheeler, Director, IT Data and Analytics at Cardinal Health
Our featured speakers will share practical guidance and examples from effective programs that help with data skill-building, improving decision-making, and fostering a data literate culture – so everyone at your organization can confidently read, write, analyze and communicate with data.
Speaker: Shannon Lietz, Director of DevSecOps Team, Intuit
But that leaves just one question: how do you monitor your new program as effectively and efficiently as possible? The new DevSecOps team is up and running, and you feel ready to take on rising security threats while delivering quality software updates.
Advertiser: ZoomInfo
But none of this is possible without the most important element of a successful ABM program: good data. Running an ABM program on data you don’t trust means wasted time, resources, and lost revenue. The benefits of account-based marketing are clear: internal alignment, shorter sales cycles, higher conversion rates.
Speaker: John Cutler, Product Evangelist and Coach at Amplitude
Even brick and mortar businesses are integrating more digital approaches to CX -- testing out loyalty programs and subscription-based models. In this session, you will learn: How to shift your ecommerce strategy to encompass a more product-based ideology. How product data can optimize your subscription and loyalty models.
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You need a Learning Management System when your courses and training programs need to be accessible online. Quickly build the perfect business case and easily determine which LMS will provide the best return on investment you need with this how-to eBook!
Speaker: Dr. Kate Wolin, Founder, Circea
In the age of social distancing, digital onboarding is becoming essential to any program. She will also review how a patient-centered design strategy can be used to evaluate and refine onboarding processes. How to articulate behavior change techniques to be used in patient onboarding.
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