Help Inform New Research On The Current State Of VoC And CX Measurement Programs
Forrester IT
JUNE 12, 2020
To continue to offer insights and guidance about voice-of-the-customer (VoC) and customer experience (CX) measurement programs, my colleague Maxie Schmidt and I are collaborating on new research. It will feature the results of our new State of VoC & CX Measurement Programs, 2020 survey.
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