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What Do Tadpoles And VoC Programs Have In Common?

Forrester IT

At night, I’m working toward my informal PhD in biology — courtesy of my two young sons who love to share their encyclopedic knowledge about bugs, insects, snakes, and all things creepy crawly. […] I spend my days talking to clients about how to collect and use customer feedback to improve CX and drive business results.

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What’s Important Today In A Customer Feedback Management Vendor

Forrester IT

Voice-of-the-customer (VoC) technologies play a critical role in the evolution of enterprise customer experience (CX) programs, helping CX leaders focus on driving improvements that impact both the customer and the business.

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Pathways to a Strategic Intelligence Program

Information Week

A strategic intelligence program, bolstered by data analytics, can help businesses more rapidly understand the risks they face -- and therefore become more resilient. Here are ways to approach this.

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The Impact Of Learning On Your CX Transformation

Forrester IT

Despite the clear potential for great ROI, many corporate learning programs fall short. According to Forrester data, only 26% of information workers* believe that current learning programs help them perform better. Typical training programs are long and […].

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How to Effectively Equip Your IG Program for the Perilous Journey Into the Future

Speaker: Andrew Ysasi, Vice President of Advocacy for Vital Records Control, President of IG GURU®, MS, FIP, FIIM, CIPM, CIGO, CISM, PMP, CRM, IGP, CIP, CSAP

An information governance framework shows how an organization manages specific data, like personal information, as well as how this information is stored. Information privacy is a critical part of an IG program. In this webinar, you will learn how to: Implement effective privacy program management strategies.

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What's New with CompTIA? Cybersecurity Programs, Member Education—and More

Association of Information Technology Professional

Find out more about what’s new with membership, upcoming events, new benefits, cybersecurity programming and more.

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How to Build an Effective IT Training Program

Information Week

An effective training program will keep your IT team on top of the latest innovations and practices. Technology is rapidly evolving.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. While these are both fantastic answers, they fail to acknowledge one important issue.