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Help Inform New Research On The Current State Of VoC And CX Measurement Programs

Forrester IT

To continue to offer insights and guidance about voice-of-the-customer (VoC) and customer experience (CX) measurement programs, my colleague Maxie Schmidt and I are collaborating on new research. It will feature the results of our new State of VoC & CX Measurement Programs, 2020 survey.

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What Do Tadpoles And VoC Programs Have In Common?

Forrester IT

At night, I’m working toward my informal PhD in biology — courtesy of my two young sons who love to share their encyclopedic knowledge about bugs, insects, snakes, and all things creepy crawly. […] I spend my days talking to clients about how to collect and use customer feedback to improve CX and drive business results.

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Some Good News In The World Of IoT Security: The FCC Launches The US Cyber Trust Mark Program

Forrester IT

With the launch of the US Cyber Trust Mark program, the Federal Communications Commission (FCC) authorized a program and developed rules that bring forward a voluntary labeling standard to inform consumers about the cybersecurity impact of wireless IoT devices they may bring into their homes. […]

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What’s Important Today In A Customer Feedback Management Vendor

Forrester IT

Voice-of-the-customer (VoC) technologies play a critical role in the evolution of enterprise customer experience (CX) programs, helping CX leaders focus on driving improvements that impact both the customer and the business.

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7 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

📆 February 26, 2025 at 9:30am PT, 12:30pm ET, 5:30pm GMT This program has been pre-approved for 1 (HR General) recertification credit hour toward aPHR®, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through HR Certification Institute® (HRCI®). Save your spot today!

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The Impact Of Learning On Your CX Transformation

Forrester IT

Despite the clear potential for great ROI, many corporate learning programs fall short. According to Forrester data, only 26% of information workers* believe that current learning programs help them perform better. Typical training programs are long and […].

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What's New with CompTIA? Cybersecurity Programs, Member Education—and More

Association of Information Technology Professional

Find out more about what’s new with membership, upcoming events, new benefits, cybersecurity programming and more.

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How to Effectively Equip Your IG Program for the Perilous Journey Into the Future

Speaker: Andrew Ysasi, Vice President of Advocacy for Vital Records Control, President of IG GURU®, MS, FIP, FIIM, CIPM, CIGO, CISM, PMP, CRM, IGP, CIP, CSAP

An information governance framework shows how an organization manages specific data, like personal information, as well as how this information is stored. Information privacy is a critical part of an IG program. In this webinar, you will learn how to: Implement effective privacy program management strategies.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. While these are both fantastic answers, they fail to acknowledge one important issue.