Forrester IT

NOVEMBER 2, 2023

Climate change and geopolitical turmoil will help shape a rocky landscape for insurers heading into the new year. Explore a few of our predictions.

Insurance 447

Insurance Trends Industry 447

Forrester IT

MAY 16, 2019

This makes good home insurance vital. Because I am an insurance geek and cover insurance at Forrester, insurance companies that get me as a customer are rather […]. And while it might have some lovely period features (often estate agent speak for dilapidation), it also requires constant care.

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Insurance Company 363

Forrester IT

SEPTEMBER 20, 2023

Insurance fraud is a big—really big—business in the US. In 2022, insurance fraud across all insurance lines amounted to nearly $309 billion. It says something when US insurance fraud costs rival the global sales of world’s most valuable company. That’s not too far behind tech giant Apple’s $394.3 And […]

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Insurance Company Financial Trends 416

Forrester IT

NOVEMBER 29, 2018

How will the “whats” of insurance — underwriting, claims, and compliance — translate into new “hows” in 2019? Watch the video below for more information on what’s driving changes in insurance business strategy and the tech that enables it. Do you need more help?

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Insurance Trends Video Strategy 387

Forrester IT

MAY 14, 2019

In 2019, the pressure on insurance business and technology leaders isn’t letting up. Earlier this year in Forrester’s “How Five Drivers Will Shape Insurance Business Technology Investments In 2019” report and webinar, we examined the drivers shown here that are shaping insurance business priorities. What Did We Learn?

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Insurance Report Strategy System 361

Forrester IT

OCTOBER 23, 2024

AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.

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Insurance Trends Industry 395

Forrester IT

JUNE 28, 2021

The first half of 2021 has been anything but quiet for cyberinsurance! Forrester has seen a steady flow of client inquiries on the topic, with questions coming in not just from the private but also the public sector. Some are trying to navigate acquiring a cyberinsurance policy for the first time, while others are struggling […].

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Insurance Policies Trends Industry 535

Forrester IT

AUGUST 16, 2021

I speak often with clients about the role of technology in insurance. Of the many innovations we discuss, connected insurance may be the most polarizing. Connected insurance (CI) is nascent across most insurance lines.

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Insurance Automotive Big Data Business Intelligence 322

Forrester IT

JANUARY 22, 2020

I work with digital execs at global insurance firms that are in the throes of digital transformation. And one of the top inquiries that I’ve received from our insurance clients is: what is the ROI of digital transformation? The time has come for insurers to take a hard look at their digital investments to date. […].

Insurance 365

Insurance 365

Forrester IT

AUGUST 14, 2019

Given the pace of social change and technological innovation, the future of insurance is very interesting! We recently published research on the future of insurance in which we offer perspectives on three central themes: insurance solutions vs. a products-based focus; ecosystem convergence; and virtual vs. vertical integration.

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Insurance Virtualization Social Research 316

Forrester IT

SEPTEMBER 12, 2019

I recently kicked off a new stream of research that will assess the future of the insurance agency. Rapidly advancing digital technologies (smartphones and mobile apps, APIs, and artificial intelligence) are automating processes and changing how customers buy insurance and engage with their carriers and […].

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Insurance Artificial Intelligence Mobile Research 76

Forrester IT

NOVEMBER 30, 2022

The global insurance industry will face a challenging market in 2023, with policy lapses, lower IT spending, and insurtech turbulence.

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Insurance Strategy Policies Industry 74

Forrester IT

JULY 13, 2020

Walmart quietly launched Walmart Insurance Services LLC. The new business entity moves Walmart beyond just offering education on insurance to selling health insurance policies. Yes, you read that right, Walmart now has an insurance agency,” reads multiple new job listings on Walmart’s site.

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Insurance Education Policies Healthcare 390

Forrester IT

SEPTEMBER 10, 2019

As insurers look at the end of the industry’s big cash cow—private passenger auto insurance—many have amped up their small business lines. Big tech, telcos, and insurtechs are also breathing down the necks of traditional small business insurers. Figuring that out is […].

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Small Business Insurance 322

Forrester IT

JANUARY 31, 2019

The Future Will Temper Insurer Optimism In 2019 Insurance business technology teams caught a few breaks in 2018. There were fewer, though costly, insured weather losses, as well as new thinking by insurance regulators when it comes to disruptive technology. But 2019 is a different story.

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Insurance 342

Forrester IT

NOVEMBER 16, 2020

Different industries, including insurance, face disparate consumer trends, resource availability, and revenue potential during the pandemic and its aftermath. As a result, insurers […]. However, the consequences of the pandemic are not identical for all companies.

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Insurance Budget Trends Resources 348

IT Toolbox

OCTOBER 23, 2023

Revolutionize insurance with AI decisioning to boost efficiency, customer satisfaction, and top-line growth for insurers. The post Decoding AI Decisioning: A Game-changer for the Insurance Industry appeared first on Spiceworks.

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Insurance Industry Artificial Intelligence 325

IT Toolbox

MARCH 21, 2023

Why is cyber insurance not enough to enable full recovery from cyber-attacks? The post Cyber Insurance Can’t Do it Alone appeared first on Spiceworks.

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Insurance Security Data 264

Forrester IT

JUNE 1, 2021

For the first time in the history of Forrester’s Customer Experience Index (CX Index™), every health insurer tracked in the study earned a rating of “OK.”

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Insurance Study Industry Healthcare 284

IT Toolbox

JUNE 22, 2023

AI revolutionizes insurance, driving growth by transforming underwriting, automating tasks, and unlocking new markets. The post AI: The Catalyst for Innovation in the Insurance Industry appeared first on Spiceworks.

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Insurance Industry Artificial Intelligence 263

Forrester IT

JUNE 17, 2024

There’s just no way to sugarcoat this: US Health Insurer CX Index ratings for 2024 have landed with a resounding thud. This is the second time since 2021 that the industry average rating had a statistically significant decline – and it’s easy to see why: Ten brands scored their lowest ratings in five years. Even […]

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Insurance Industry Healthcare Trends 273

IT Toolbox

AUGUST 5, 2024

The post CrowdStrike Faces Lawsuits Over Global Outage, Likely to Drive Up Insurance Costs appeared first on Spiceworks Inc. CrowdStrike is set to face lawsuits from investors and affected organizations over its faulty update, which caused a global outage of Windows systems.

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Insurance Financial Windows System 276

Forrester IT

AUGUST 11, 2020

The approach that Florida Blue is taking to CX is working - and other insurers can learn from it. Learn how Florida Blue achieved a 5.8-point point improvement in this year's CX Index.

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Insurance Strategy 300

Information Week

DECEMBER 3, 2024

The ransomware market continues to boom, and some stakeholders believe cyber insurance adds fuel to the fire.

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Insurance 205

IT Toolbox

APRIL 19, 2023

The post How Insurance-as-a-Service Is Transforming Digital Asset Recovery appeared first on Spiceworks. Could there be an effective way to retrieve stolen cryptocurrency?

Insurance 273

Insurance 273

IT Toolbox

SEPTEMBER 13, 2022

Cyber insurance helps businesses cover the costs associated with recovering from a cyber attack. However, rising insurance premiums are making it unaffordable for many. In light of the bleak future for cyber insurance, this article features some great tips from cyber experts on how to stay protected.

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Insurance How To 246

Forrester IT

SEPTEMBER 10, 2019

Insurers are transforming their organizations with digital technologies. Drivers ranging from startup incubators and changing customer behavior to new risks and a potential recession are all influencing the tech investments from both carriers and agent/brokers.

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Insurance 313

Forrester IT

OCTOBER 10, 2024

Forrester’s new report, Generative AI: What It Means For Health Insurers, dives into genAI’s impact on health insurers and examines avenues for early adoption and ways to circumvent potential risks.

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Insurance Change Management Report Healthcare 243

Forrester IT

NOVEMBER 5, 2020

This year of the pandemic will forever be known for its effect on the way we work and interact. Although our “new normal” will be temporary, the digital transformation it brought about will prove lasting. Amid the chaos, insurtechs, with their digital-first business models, have benefited as their funding has continued to improve.

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Insurance Trends Industry 449

IT Toolbox

NOVEMBER 21, 2022

The post Process Orchestration: Benefits for Insurance, Financial Services and Telecommunications appeared first on. Benefits of process orchestration for finance and telecom.

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Telecommunications Insurance Financial 245

IT Toolbox

APRIL 6, 2023

The post How Are Insurtechs Driving the Biggest Insurance Industry Changes? Check out how insurtechs are bridging the pixelated gap for the industry. appeared first on Spiceworks.

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Insurance Industry 246

IT Toolbox

JANUARY 19, 2023

Here’s why cyber insurance underwriters are increasingly focusing on EDR and MFA solutions for cyber loss prevention and IT risk management. The post EDR & MFA Solutions: A Must-Have for Cyber Insurance Companies appeared first on.

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Insurance Company Research Strategy 237

Forrester IT

NOVEMBER 27, 2023

This is a story of how user experience flaws drove me away from one insurance provider into the arms of its competitor.

Insurance 243

Insurance 243

Information Week

OCTOBER 19, 2022

Cyber insurance is a novel service -- and clients still don’t know what they should expect. Experts tell us what premium cyber insurance firms are offering and what you should plan on securing for yourself.

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Insurance Security 218

Information Week

JANUARY 12, 2024

Pharmaceutical giant Merck reached a confidential settlement with its insurers regarding its 2017 $1.4B cyberattack damages claim.

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Insurance Pharmaceuticals 209

Information Week

DECEMBER 1, 2023

For business leaders, the rules have changed: Cybersecurity insurance can no longer be thought of solely as an “IT responsibility”.

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Insurance 203

Forrester IT

MAY 24, 2023

In insurance, this means shorter repair times, lower claims costs, and better CX. Emerging technology ecosystems are at the cutting edge of innovation, bringing breakthrough solutions to market faster and at a reduced cost.

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Insurance Trends Industry 195