Forrester IT

SEPTEMBER 27, 2023

Forrester analyzed past industry performance and top consumer, regulatory, competitive, and tech trends to help insurers succeed in the next decade.

Insurance 443

Insurance Trends Industry 443

Forrester IT

NOVEMBER 2, 2023

Climate change and geopolitical turmoil will help shape a rocky landscape for insurers heading into the new year. Explore a few of our predictions.

Insurance 447

Insurance Trends Industry 447

Forrester IT

MARCH 24, 2021

The future of insurance is here. Insurers can no longer wait on the sidelines. The game for who wins the hearts and wallets of tomorrow’s insurance customer. That’s my view and I am sticking to it. You must get in the game. What game you ask? Your competitors (think Amazon, Tesla, and Lemonade) give consumers […].

Insurance 544

Insurance Business Intelligence Trends Industry 544

Forrester IT

AUGUST 16, 2021

I speak often with clients about the role of technology in insurance. Of the many innovations we discuss, connected insurance may be the most polarizing. Connected insurance (CI) is nascent across most insurance lines.

Insurance 322

Insurance Automotive Big Data Business Intelligence 322

IT Toolbox

OCTOBER 23, 2023

Revolutionize insurance with AI decisioning to boost efficiency, customer satisfaction, and top-line growth for insurers. The post Decoding AI Decisioning: A Game-changer for the Insurance Industry appeared first on Spiceworks.

Insurance 325

Insurance Industry Artificial Intelligence 325

Forrester IT

JUNE 17, 2024

There’s just no way to sugarcoat this: US Health Insurer CX Index ratings for 2024 have landed with a resounding thud. This is the second time since 2021 that the industry average rating had a statistically significant decline – and it’s easy to see why: Ten brands scored their lowest ratings in five years. Even […]

Insurance 273

Insurance Industry Healthcare Strategy 273

IT Toolbox

AUGUST 5, 2024

The post CrowdStrike Faces Lawsuits Over Global Outage, Likely to Drive Up Insurance Costs appeared first on Spiceworks Inc. CrowdStrike is set to face lawsuits from investors and affected organizations over its faulty update, which caused a global outage of Windows systems.

Insurance 276

Insurance Financial Windows System 276

Forrester IT

OCTOBER 30, 2020

As insurers contend with an unpredictable virus and its economic consequences, promising pathways to prosperity will reveal themselves.

Insurance 482

Insurance 482

IT Toolbox

MARCH 21, 2023

Why is cyber insurance not enough to enable full recovery from cyber-attacks? The post Cyber Insurance Can’t Do it Alone appeared first on Spiceworks.

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Insurance Security Data 264

IT Toolbox

JULY 29, 2024

Insurers have estimated that the overall cost of CrowdStrike's recent outage, caused by a faulty Falcon update, is billions of dollars. The post CrowdStrike Outage to Cost Billions, Insurance Estimates Reveal appeared first on Spiceworks Inc. Learn more about the development and its implications for the cybersecurity sector.

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Insurance Development Security 147

IT Toolbox

JUNE 22, 2023

AI revolutionizes insurance, driving growth by transforming underwriting, automating tasks, and unlocking new markets. The post AI: The Catalyst for Innovation in the Insurance Industry appeared first on Spiceworks.

Insurance 263

Insurance Industry Artificial Intelligence 263

Forrester IT

MAY 24, 2023

In insurance, this means shorter repair times, lower claims costs, and better CX. Emerging technology ecosystems are at the cutting edge of innovation, bringing breakthrough solutions to market faster and at a reduced cost.

Insurance 195

Insurance Trends Industry 195

Forrester IT

FEBRUARY 5, 2020

Hong Kong (China) is one of the most sophisticated life insurance markets in the world which has attracted hundreds and thousands of customers from mainland China and many other places. In recent years, the emergence of digital-only insurers and tech giants brought new elements to the insurance fertile land and challenges much old thinking.

Insurance 475

Insurance 475

Forrester IT

MAY 16, 2019

This makes good home insurance vital. Because I am an insurance geek and cover insurance at Forrester, insurance companies that get me as a customer are rather […]. And while it might have some lovely period features (often estate agent speak for dilapidation), it also requires constant care.

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Insurance Company 363

Forrester IT

NOVEMBER 27, 2023

This is a story of how user experience flaws drove me away from one insurance provider into the arms of its competitor.

Insurance 243

Insurance 243

Forrester IT

OCTOBER 30, 2022

Insurance firms in Europe will face considerable headwinds in the coming year. Read our predictions for how they will handle them.

Insurance 195

Insurance Trends Industry 195

CIO Business Intelligence

OCTOBER 16, 2024

>To help insurance brokerages tie in disparate systems to manage their operations and increase employee productivity, CRM software provider Salesforce has introduced a new offering in preview, the Financial Services Cloud. In addition, Financial Services Cloud can be used to service property and casualty insurance clients as well.

Insurance 119

Insurance Financial Cloud Policies 119

Forrester IT

MAY 14, 2019

In 2019, the pressure on insurance business and technology leaders isn’t letting up. Earlier this year in Forrester’s “How Five Drivers Will Shape Insurance Business Technology Investments In 2019” report and webinar, we examined the drivers shown here that are shaping insurance business priorities. What Did We Learn?

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Insurance Report Strategy System 361

Forrester IT

JANUARY 22, 2020

I work with digital execs at global insurance firms that are in the throes of digital transformation. And one of the top inquiries that I’ve received from our insurance clients is: what is the ROI of digital transformation? The time has come for insurers to take a hard look at their digital investments to date. […].

Insurance 365

Insurance 365

IT Toolbox

APRIL 19, 2023

The post How Insurance-as-a-Service Is Transforming Digital Asset Recovery appeared first on Spiceworks. Could there be an effective way to retrieve stolen cryptocurrency?

Insurance 273

Insurance 273

Forrester IT

AUGUST 14, 2019

Given the pace of social change and technological innovation, the future of insurance is very interesting! We recently published research on the future of insurance in which we offer perspectives on three central themes: insurance solutions vs. a products-based focus; ecosystem convergence; and virtual vs. vertical integration.

Insurance 316

Insurance Virtualization Social Research 316

IT Toolbox

SEPTEMBER 13, 2022

Cyber insurance helps businesses cover the costs associated with recovering from a cyber attack. However, rising insurance premiums are making it unaffordable for many. In light of the bleak future for cyber insurance, this article features some great tips from cyber experts on how to stay protected.

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Insurance How To 246

Forrester IT

MARCH 31, 2023

Insurers must focus on the ‘S’ of ESG to grow the market — and their revenue. Here’s how insurers can overcome top challenges and achieve scale.

Insurance 195

Insurance Financial Trends Industry 195

IT Toolbox

APRIL 6, 2023

The post How Are Insurtechs Driving the Biggest Insurance Industry Changes? Check out how insurtechs are bridging the pixelated gap for the industry. appeared first on Spiceworks.

Insurance 246

Insurance Industry 246

IT Toolbox

JANUARY 19, 2023

Here’s why cyber insurance underwriters are increasingly focusing on EDR and MFA solutions for cyber loss prevention and IT risk management. The post EDR & MFA Solutions: A Must-Have for Cyber Insurance Companies appeared first on.

Insurance 237

Insurance Company Research Strategy 237

Tech Republic Security

JULY 4, 2024

Rates have declined by 15% since the market peak in 2022, according to Howden Insurance Brokers.

Insurance 145

Insurance Report Security Backup 145

Forrester IT

MARCH 9, 2023

Computer vision technology is a recent entrant in insurance, but it has the potential to revolutionize how insurers process claims, identify fraud, and evaluate risk.

Insurance 195

Insurance Big Data Business Intelligence Architecture 195

Forrester IT

NOVEMBER 29, 2018

How will the “whats” of insurance — underwriting, claims, and compliance — translate into new “hows” in 2019? Watch the video below for more information on what’s driving changes in insurance business strategy and the tech that enables it. Do you need more help?

Insurance 387

Insurance Trends Video Strategy 387

Forrester IT

APRIL 8, 2022

Cyber insurance is only one component of a bigger enterprise cybersecurity risk management program. However, the cyber insurance market has been on a roller coaster, with skyrocketing premiums, changes in coverage, and a demand for policies that outweighs available supply.

Insurance 195

Insurance Policies Programming Enterprise 195

Forrester IT

NOVEMBER 16, 2020

Different industries, including insurance, face disparate consumer trends, resource availability, and revenue potential during the pandemic and its aftermath. As a result, insurers […]. However, the consequences of the pandemic are not identical for all companies.

Insurance 348

Insurance Budget Trends Resources 348

Forrester IT

OCTOBER 30, 2018

As Hurricane Willa rapidly moves closer to the US border, how are insurance companies preparing for this next calamity? The rise in natural catastrophes puts mounting pressure on insurance margins. The challenge […].

Insurance 304

Insurance Company 304

Forrester IT

SEPTEMBER 10, 2019

As insurers look at the end of the industry’s big cash cow—private passenger auto insurance—many have amped up their small business lines. Big tech, telcos, and insurtechs are also breathing down the necks of traditional small business insurers. Figuring that out is […].

Small Business 322

Small Business Insurance 322

Tech Republic Cloud

APRIL 17, 2024

The completion of nib’s AWS migration puts it among the Australian health insurance sector’s leading cloud adopters. The insurer has learnings to share, including being prepared to prioritise to get migrations done.

Insurance 156

Insurance Cloud Web Services 156

IT Toolbox

NOVEMBER 21, 2022

The post Process Orchestration: Benefits for Insurance, Financial Services and Telecommunications appeared first on. Benefits of process orchestration for finance and telecom.

Telecommunications 245

Telecommunications Insurance Financial 245

Forrester IT

JUNE 1, 2021

For the first time in the history of Forrester’s Customer Experience Index (CX Index™), every health insurer tracked in the study earned a rating of “OK.”

Insurance 284

Insurance Study Industry Healthcare 284

Forrester IT

JUNE 16, 2023

If there’s a hair’s breadth between keeping pace and treading water, the US health insurance industry is balancing right on it.

Insurance 195

Insurance Trends Industry Report 195

Information Week

DECEMBER 1, 2023

For business leaders, the rules have changed: Cybersecurity insurance can no longer be thought of solely as an “IT responsibility”.

Insurance 182

Insurance 182