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EXL’s Insurance LLM transforms claims and underwriting

CIO Business Intelligence

As insurance companies embrace generative AI (genAI) to address longstanding operational inefficiencies, theyre discovering that general-purpose large language models (LLMs) often fall short in solving their unique challenges. Claims adjudication, for example, is an intensive manual process that bogs down insurers.

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The Future Of Insurance

Forrester IT

Given the pace of social change and technological innovation, the future of insurance is very interesting! We recently published research on the future of insurance in which we offer perspectives on three central themes: insurance solutions vs. a products-based focus; ecosystem convergence; and virtual vs. vertical integration.

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AI in action: How enterprises are scaling AI for real business impact

CIO Business Intelligence

Enterprise technology leaders discussed these issues and more while sharing real-world examples during EXLs recent virtual event, AI in Action: Driving the Shift to Scalable AI. The Insurance LLM is trained on 12 years worth of casualty insurance claims and medical records and is powered by EXLs domain expertise.

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AI in action: Stories of how enterprises are transforming and modernizing

CIO Business Intelligence

AI practitioners and industry leaders discussed these trends, shared best practices, and provided real-world use cases during EXLs recent virtual event, AI in Action: Driving the Shift to Scalable AI. In claims and operations, insurers are applying AI to fraud detection, loss summarization and automation of large-scale document processing.

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Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Forrester IT

Forrester has curated a list of companies that are delivering virtual care services and support for health insurers, healthcare providers, employers, and consumers during the COVID-19 pandemic. From self-triage to virtual care, these services allow healthcare organizations (HCOs) to screen […].

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Are enterprises ready to adopt AI at scale?

CIO Business Intelligence

Whether it’s a financial services firm looking to build a personalized virtual assistant or an insurance company in need of ML models capable of identifying potential fraud, artificial intelligence (AI) is primed to transform nearly every industry.

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The AI journey to discovery and achieving IT mastery

CIO Business Intelligence

Below, I recap my virtual event conversation with two IT leaders, who shared their first-hand experience of the benefits that BMC Helix solutions have delivered in respective use cases. The insurance company decided to migrate from on-premises BMC Remedy to cloud-based BMC Helix ITSM and Discovery.