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VMware Cloud Foundation gains AI model store, other updates

Network World

We see AI in customer service as a powerful use case – from knowledge base-powered chatbot answers to our internal staff, all the way to delivering financial answers to our members on whatever device they use for banking,” said Mark Fournier, CIO at the U.S.

Vmware 394
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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Generative AI promises an entirely new level of innovation.

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Why the Internet of Things is also Industry 4.0

The Investing Edge

This post is the second installment of a three-part series on the Internet of Things. Robert Bosch is a German-based global leader in brake and automotive technology that has established a 500-person subsidiary, Bosch Connected Devices and Solutions, to develop sensors and actuators for the Internet of Things (“IoT”).

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Four things that matter in the AI hype cycle

CIO Business Intelligence

Vector Databases Embedding Models Retrieval Augmented Generation Knowledge Bases These are almost certain to be fundamental pieces of your AI stack, so read on below to learn more about the four pillars needed for effectively adding GenAI to your organization. That means they know the earth is round…and they also know that it’s flat.

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What to expect from AI in the enterprise in 2025

CIO Business Intelligence

In this scenario, using AI to improve employee capabilities by building on the existing knowledge base will be key. In 2025, we can expect to see better frameworks for calculating these costs from firms such as Gartner, IDC, and Forrester that build on their growing knowledge bases from proofs of concept and early deployments.

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How CIOs use AI to elevate CX services

CIO Business Intelligence

Ben Elms, chief revenue officer at internet connectivity specialist Expereo, is another business leader whose company is looking to develop an in-depth view of its customers’ requirements. “The other area that we continue to look at, because the barriers of entry are much lower, is start-ups,” he says.

Banking 328
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Edge Computing is Thriving in the Cloud Era

CIO Business Intelligence

The first wave of edge computing: Internet of Things (IoT). For most industries, the idea of the edge has been tightly associated with the first wave of the Internet of Things (IoT). Finally, the expertise needed to analyze data using sensor-fusion was embedded in the knowledge base of the workforce across organizations.

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