Information Week

DECEMBER 30, 2022

Use these tips to find the right ITSM tool and build your portal and knowledge base. Self-service can relieve the pressure on your busy IT help desk.

Tools 418

Tools Knowledge Base 418

CIO Business Intelligence

NOVEMBER 11, 2024

Saudi Arabia’s AI ambitions are rooted in its Vision 2030 agenda, which outlines AI as a key pillar in the country’s transition to a knowledge-based economy. By prioritizing AI, the Kingdom hopes to cultivate new revenue streams outside of its traditional reliance on oil.

Artificial Intelligence 321

Artificial Intelligence Data Center Knowledge Base Oracle 321

Network World

MARCH 18, 2025

Designed for the age of reasoning The Blackwell Ultra GPU is designed for the age of reasoning, Buck said, referencing the DeepSeek model, which is able to deliver better results with additional reasoning compared to earlier knowledge-based models that only delivered results. Reasoning models operate differently.

Dell 320

Dell HP Data Center System 320

CIO Business Intelligence

FEBRUARY 5, 2025

Over time, advancements like knowledge bases, workflow automation, and primitive chatbots improved service delivery but fell short of meeting the demands of a modern, digital workforce. The evolution of service management Service management has come a long way from its roots in basic ticketing systems and manual processes.

Knowledge Base 211

Knowledge Base Enterprise Enterprise Tools 211

CIO Business Intelligence

JANUARY 23, 2025

At AWS re:Invent, Doordashs Chaitanya Hari said Amazon Bedrocks new Knowledge Bases feature allowed the company to implement the entire retrieval augmented generation (RAG) workflow, from ingestion to retrieval, without the need for a lot of custom data integrations or complex data back-end management.

Strategy 317

Strategy Survey Budget Fractional CTO 317

CIO Business Intelligence

DECEMBER 9, 2024

In this scenario, using AI to improve employee capabilities by building on the existing knowledge base will be key. In 2025, we can expect to see better frameworks for calculating these costs from firms such as Gartner, IDC, and Forrester that build on their growing knowledge bases from proofs of concept and early deployments.

Enterprise 290

Enterprise Enterprise Knowledge Base Data 290

CIO Business Intelligence

OCTOBER 24, 2024

Deploy automation processes and accurate knowledge bases to speed up help desk response and resolution. Establish DEX metrics and equip IT with the DEX management processes and tools to monitor, collect, analyze, and present this data.

Tools 297

Tools Applications Knowledge Base Report 297

Association of Information Technology Professional

NOVEMBER 16, 2020

A recent CompTIA research study revealed the cybersecurity skills IT pros need to build their knowledge base and careers.

Knowledge Base 307

Knowledge Base Study Research 307

Information Week

NOVEMBER 9, 2022

Knowledge-Centered Service can help build up your knowledge base and drive self-service -- saving time and resources, while lowering IT ticket and call volumes.

Knowledge Base 307

Knowledge Base Resources 307

Trends in the Living Networks

APRIL 15, 2019

However this also ties back to the themes of my first book on Developing Knowledge-Based Client Relationships , which I applied to customer relationships in Chapter 4 of my book Living Networks , illustrated by this diagram taken from the book on the left. Image : Ramón Salinero.

Knowledge Base 106

Knowledge Base Virtualization Course Trends 106

CIO Business Intelligence

JANUARY 20, 2025

According to Jackson, CIOs arent sitting in ivory tower offices discussing the virtues of one AGI benchmark over another; theyre asking their software developers to automate complex knowledge-based tasks and processes with foundation models.

Development 306

Development Research Knowledge Base Exercises 306

CIO Business Intelligence

NOVEMBER 4, 2024

Beyond compliance to a full AI-based cybersecurity solution Camelot’s immediate goal with Myrddin is to keep improving its AI capabilities so users can conduct full AI-driven gap assessments. As cybersecurity compliance standards evolve, Myrddin’s knowledge base will expand so it can continue providing up-to-date, reliable guidance.

Guidelines 289

Guidelines Security Artificial Intelligence Knowledge Base 289

CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 351

Oracle Cloud Knowledge Base Licensing 351

CIO Business Intelligence

JULY 14, 2023

Knowledge Base A comprehensive knowledge management system is a necessary asset for any IT service desk. A well-organized and searchable knowledge base allows users to access relevant articles and documentation for independent issue resolution.

Knowledge Base 246

Knowledge Base Change Management Software Software 246

Tech Republic

OCTOBER 14, 2024

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

Knowledge Base 56

Knowledge Base How To Resources VOIP 56

Network World

AUGUST 2, 2024

AI Expert works by collecting data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details.

Intel 413

Intel Wireless Load Balancer Network 413

CIO Business Intelligence

SEPTEMBER 24, 2024

However, recent incidents, including a knowledge base data breach and SSL root certificate vulnerabilities, have raised concerns within its user base.” Just last week, the company admitted that some customers’ internal knowledge base (KB) articles could be accessed due to a security issue.

Knowledge Base 299

Knowledge Base Enterprise Enterprise Exercises 299

CIO Business Intelligence

AUGUST 29, 2023

It can comb through all the company knowledge bases and policies and determine which ones apply to her situation. But generative AI can go well beyond scanning the knowledge base. It also can improve the knowledge base, identifying outdated content and replacing it with current, correct information descriptions.

Enterprise 246

Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Retail 290

Retail Knowledge Base Artificial Intelligence WAN 290

CIO Business Intelligence

JANUARY 29, 2025

Most recently, in early December, Amazon also announced support for GraphRAG with Amazon Neptune Analytics, as part of the Amazon Bedrock Knowledge Bases. In April, this tool was integrated into Google Cloud and Vertex AI as part of Googles GraphRAG implementation.

Enterprise 336

Enterprise Enterprise Infosys Data 336

CIO Business Intelligence

DECEMBER 10, 2024

Target call center and service operations Call centers, customer service departments, IT service desks, and other support services have significant amounts of data in the form of service tickets, knowledge bases, and user profile information from CRM and HCMS platforms.

Data 358

Data Change Management Examples CTO Hire 358

CIO Business Intelligence

NOVEMBER 1, 2024

Gen AI is quite different because the models are pre-trained,” Beswick explains. It’s incredibly flexible, and accessing new capabilities just through prompting and prompt setup is massively easier and requires much less deep data science capabilities than classical machine learning models.”

Insurance 305

Insurance Data Center Training Data 305

CIO Business Intelligence

JULY 5, 2023

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. Generative AI promises an entirely new level of innovation.

Enterprise 246

Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

MAY 3, 2024

The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions. “The framework we established is not just a breakthrough for our UPS call center but it’s a blueprint for future AI applications across the enterprise.”

Knowledge Base 351

Knowledge Base Training Enterprise Enterprise 351

Network World

MAY 21, 2024

For service portal users—for instance, end users—AI will suggest knowledge base articles and service catalog items during the creation of a new incident, steering end users in the right direction toward resolution.

Knowledge Base 370

Knowledge Base Guidelines Licensing Authentication 370

GeekWire

OCTOBER 21, 2024

Service, including a Customer Intent Agent and Customer Knowledge Management Agent, designed to improve customer service by automating case management and updating knowledge bases. Operations, including a Supplier Communications Agent and Financial Reconciliation Agent, which optimize supply chain and financial processes.

Microsoft 139

Microsoft Financial Knowledge Base Industry 139

Network World

SEPTEMBER 5, 2024

IT organizations are putting genAI applications to work both with in-house developed use cases as well as vendor-provided tools.

Security 435

Security Survey Tools Artificial Intelligence 435

Forrester IT

MARCH 1, 2023

Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] On that day, India’s Prime Minister tweeted, “This year’s Budget infuses new energy to India’s development trajectory”. I find that he was not far off the mark.

Budget 195

Budget Financial Knowledge Base Energy 195

CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

Knowledge Base 290

Knowledge Base Artificial Intelligence Training Applications 290

CIO Business Intelligence

JULY 31, 2023

We’re looking at ways where responses generated can be attributed and cited, using the highly trusted knowledge from the more than 58 million questions and answers in Stack Overflow, with the ability to query the knowledge base for more personalized results.

Knowledge Base 243

Knowledge Base Development Tools Artificial Intelligence 243

Network World

AUGUST 28, 2024

We see AI in customer service as a powerful use case – from knowledge base-powered chatbot answers to our internal staff, all the way to delivering financial answers to our members on whatever device they use for banking,” said Mark Fournier, CIO at the U.S.

Vmware 394

Vmware Cloud Symantec Data Center 394

CIO Business Intelligence

SEPTEMBER 26, 2024

This expansion also dovetails with the UAE’s National Innovation Strategy and Vision 2030, which prioritize the development of a diversified knowledge-based economy. Abu Dhabi’s position as a rising technology hub, coupled with Microsoft’s innovation-led expertise, promises to accelerate the nation’s digital transformation agenda.

Engineering 298

Engineering Development Microsoft Knowledge Base 298

CIO Business Intelligence

NOVEMBER 15, 2023

The understanding of the human intent is much more powerful, and the ability to take from a knowledge base article what you need to know and surface it right away is huge,” Bedi says of the advantage that generative AI has over previous generations of automated tools aimed at helping users triage their own problems.

Knowledge Base 336

Knowledge Base Enterprise Enterprise Tools 336

CIO Business Intelligence

NOVEMBER 1, 2024

Gen AI is quite different because the models are pre-trained,” Beswick explains. It’s incredibly flexible, and accessing new capabilities just through prompting and prompt setup is massively easier and requires much less deep data science capabilities than classical machine learning models.”

Insurance 263

Insurance Data Center Training Data 263

CIO Business Intelligence

JULY 31, 2023

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. GARTNER is a registered trademark and service mark of Gartner, Inc.

Knowledge Base 245

Knowledge Base Training Artificial Intelligence Engineering 245

CIO Business Intelligence

APRIL 26, 2022

The 10th edition of the framework focuses on expanding the material available to software architects, open it up to organizations using the agile methodology , and provide greater guidance and a simpler route to applying the TOGAF framework alongside its core knowledge base.

Groups 246

Groups Architecture Agile Knowledge Base 246

CTOvision

JUNE 10, 2019

It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information.

Knowledge Base 168

Knowledge Base Video Data Artificial Intelligence 168