Information Week

DECEMBER 30, 2022

Use these tips to find the right ITSM tool and build your portal and knowledge base. Self-service can relieve the pressure on your busy IT help desk.

Tools 167

Tools Knowledge Base 167

CTOvision

JUNE 10, 2019

It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information.

Knowledge Base 168

Knowledge Base Video Data Artificial Intelligence 168

Trends in the Living Networks

NOVEMBER 28, 2011

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client.

Knowledge Base 143

Knowledge Base Financial Banking Meeting 143

Information Week

NOVEMBER 9, 2022

Knowledge-Centered Service can help build up your knowledge base and drive self-service -- saving time and resources, while lowering IT ticket and call volumes.

Knowledge Base 122

Knowledge Base Resources 122

TechSpot

APRIL 6, 2022

When enabled, Smart App Control uses AI and Microsoft's cloud knowledge base to check every app that runs, blocking anything unsigned, unfamiliar, or known to be malicious. There is no whitelist, so blocked apps will only get through if their developers sign them.

Knowledge Base 122

Knowledge Base Windows Security Microsoft 122

CIO Business Intelligence

OCTOBER 24, 2024

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We

Knowledge Base 110

Knowledge Base Artificial Intelligence Survey Training 110

Trends in the Living Networks

MARCH 15, 2012

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models.

Knowledge Base 143

Knowledge Base Resources Applications Development 143

IT Toolbox

SEPTEMBER 30, 2017

Oracle Sales Cloud can record the specific messages, message attachments, and knowledge base references that are associated to a specific service request. One of the great benefits of CRM integration is that you can automatically make the series of intricate communications related to service history visible to sales people.

Oracle 113

Oracle Cloud Knowledge Base 113

TechEmpower - Information Technology

OCTOBER 9, 2023

Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. This expansive, and ever-increasing knowledge base allows them to provide insights, answers, and context that may not even exist in a business's specific dataset or repository.

How To 207

How To Knowledge Base Tools Data 207

IT Toolbox

JULY 27, 2016

How to make the help desk platform's knowledge base, incident management, and service channels work for your business.

Knowledge Base 100

Knowledge Base How To 100

CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 140

Oracle Cloud Knowledge Base Licensing 140

Tech Republic Data Center

APRIL 26, 2017

You should consider adding Confluence to the suite to make collaboration and building a knowledge base simple. Does your office run Atlassian software?

Knowledge Base 92

Knowledge Base Software Software 92

IT Toolbox

JANUARY 9, 2017

In fact, hospitals wouldn't be able to run efficiently without a knowledge-based IT system such as ERP in place. Today's healthcare professionals rely on integrated software solutions like Enterprise Resource Planning (ERP) because they help them to deliver better service to their patients.

Healthcare 100

Healthcare Knowledge Base Education Resources 100

CIO Business Intelligence

JULY 14, 2023

Knowledge Base A comprehensive knowledge management system is a necessary asset for any IT service desk. A well-organized and searchable knowledge base allows users to access relevant articles and documentation for independent issue resolution.

Knowledge Base 98

Knowledge Base Change Management Software Software 98

Trends in the Living Networks

JULY 5, 2012

When I wrote my first book, Developing Knowledge-Based Client Relationships , which came out in 2000 in its first edition, I thought of it in many ways as a stepping stone for me to gain credibility and move on to deal with broader issues. Yet still today the themes of the book are immensely relevant to my work.

How To 128

How To Knowledge Base Development Construction 128

Network World

AUGUST 2, 2024

AI Expert works by collecting data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details.

Intel 165

Intel Wireless Load Balancer Network 165

CIO Business Intelligence

SEPTEMBER 24, 2024

However, recent incidents, including a knowledge base data breach and SSL root certificate vulnerabilities, have raised concerns within its user base.” Just last week, the company admitted that some customers’ internal knowledge base (KB) articles could be accessed due to a security issue.

Knowledge Base 119

Knowledge Base Enterprise Enterprise Exercises 119

CIO Business Intelligence

AUGUST 29, 2023

It can comb through all the company knowledge bases and policies and determine which ones apply to her situation. But generative AI can go well beyond scanning the knowledge base. It also can improve the knowledge base, identifying outdated content and replacing it with current, correct information descriptions.

Enterprise 98

Enterprise Enterprise Knowledge Base Artificial Intelligence 98

GeekWire

AUGUST 2, 2024

You can have it access your knowledge base, and add datasets. ” — Vik Korrapati , stealth startup co-founder Internal knowledge base. Read on for their thoughts. Morgan Blumberg, principal at M13. “I use it to ask questions for diligence purposes and then build investment memos. It’s been really helpful.”

Tools 121

Tools Knowledge Base Banking Chemicals 121

CIO Business Intelligence

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Retail 116

Retail Knowledge Base Artificial Intelligence WAN 116

Trends in the Living Networks

MAY 16, 2013

In knowledge-based work the primary unit of value creation has shifted from the organization to the individual. Work is modularized and distributed globally across algorithms and human work.

Industry 161

Industry Tourism Knowledge Base Trends 161

GeekWire

OCTOBER 21, 2024

Service, including a Customer Intent Agent and Customer Knowledge Management Agent, designed to improve customer service by automating case management and updating knowledge bases. Operations, including a Supplier Communications Agent and Financial Reconciliation Agent, which optimize supply chain and financial processes.

Microsoft 139

Microsoft Financial Knowledge Base Industry 139

CIO Business Intelligence

JULY 5, 2023

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. Generative AI promises an entirely new level of innovation.

Enterprise 98

Enterprise Enterprise Knowledge Base Artificial Intelligence 98

CIO Business Intelligence

MAY 3, 2024

The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions. “The framework we established is not just a breakthrough for our UPS call center but it’s a blueprint for future AI applications across the enterprise.”

Knowledge Base 140

Knowledge Base Training Enterprise Enterprise 140

Network World

MAY 21, 2024

For service portal users—for instance, end users—AI will suggest knowledge base articles and service catalog items during the creation of a new incident, steering end users in the right direction toward resolution.

Knowledge Base 148

Knowledge Base Guidelines Licensing Authentication 148

CIO Business Intelligence

NOVEMBER 15, 2024

Traditionally, the individual would search for the right document from a knowledge base or HR portal to find the information they need. The technology can also act as a curator, flagging or even replacing old, duplicate, or expired articles to keep the knowledge base fresh.

Enterprise 75

Enterprise Enterprise Knowledge Base Artificial Intelligence 75

Trends in the Living Networks

APRIL 17, 2012

It is a fundamental platform for value creation in knowledge-based organizations. Clearly there are a number of providers for this functionality, with pretty much all enterprise software platforms now moving to at least the option of cloud-based simultaneous collaboration.

Cloud 121

Cloud Knowledge Base Google Enterprise 121

CIO Business Intelligence

OCTOBER 30, 2024

Immediate access to vast security knowledge bases and quick documentation retrieval are just the beginning. By automating routine tasks, these AI assistants enrich intelligence, support informed decision-making, and guide users through complex remediation processes.

Security 126

Security Analysis Knowledge Base Tools 126

Network World

SEPTEMBER 5, 2024

IT organizations are putting genAI applications to work both with in-house developed use cases as well as vendor-provided tools.

Security 174

Security Survey Tools Artificial Intelligence 174

CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

Knowledge Base 116

Knowledge Base Artificial Intelligence Training Applications 116

CIO Business Intelligence

NOVEMBER 11, 2024

Saudi Arabia’s AI ambitions are rooted in its Vision 2030 agenda, which outlines AI as a key pillar in the country’s transition to a knowledge-based economy. By prioritizing AI, the Kingdom hopes to cultivate new revenue streams outside of its traditional reliance on oil.

Artificial Intelligence 128

Artificial Intelligence Data Center Knowledge Base Oracle 128

CIO Business Intelligence

JULY 31, 2023

We’re looking at ways where responses generated can be attributed and cited, using the highly trusted knowledge from the more than 58 million questions and answers in Stack Overflow, with the ability to query the knowledge base for more personalized results.

Knowledge Base 97

Knowledge Base Development Artificial Intelligence Tools 97

Trends in the Living Networks

JULY 25, 2018

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. Please feel free to explore and download the resources. In the free chapters, on Web 2.0

Network 84

Network Knowledge Base Enterprise Enterprise 84

Network World

AUGUST 28, 2024

We see AI in customer service as a powerful use case – from knowledge base-powered chatbot answers to our internal staff, all the way to delivering financial answers to our members on whatever device they use for banking,” said Mark Fournier, CIO at the U.S.

Vmware 157

Vmware Cloud Symantec Data Center 157

CIO Business Intelligence

SEPTEMBER 26, 2024

This expansion also dovetails with the UAE’s National Innovation Strategy and Vision 2030, which prioritize the development of a diversified knowledge-based economy. Abu Dhabi’s position as a rising technology hub, coupled with Microsoft’s innovation-led expertise, promises to accelerate the nation’s digital transformation agenda.

Engineering 119

Engineering Development Microsoft Knowledge Base 119

Trends in the Living Networks

NOVEMBER 16, 2012

One of the chapters in the first edition of my book Developing-Knowledge-Based Client Relationships, published in 2000, was on managing communication portfolios. Communication channel skills. Context skills.

Network 161

Network Media Social Knowledge Base 161

Trends in the Living Networks

JUNE 9, 2013

Malaysia is in many ways a developed knowledge-based economy, yet there are many who are not yet participating fully. . There are many advantages to having common culture and language between clients and workers, and many tasks that require local knowledge or presence.

Case Study 151

Case Study Social Study Development 151