CIO Business Intelligence
OCTOBER 9, 2024
The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.
CIO Business Intelligence
NOVEMBER 1, 2024
This costs me about 1% of what it would cost” to license the technology through Microsoft. “It’s our own version of Copilot, effectively,” Beswick says, explaining the other core advantage of the company’s standards approach. Gen AI is quite different because the models are pre-trained,” Beswick explains.
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Network World
MAY 21, 2024
For service portal users—for instance, end users—AI will suggest knowledge base articles and service catalog items during the creation of a new incident, steering end users in the right direction toward resolution. SolarWinds offers both perpetual and subscription-based licenses for on-premises and SaaS-based solutions.
CIO Business Intelligence
JULY 14, 2023
Knowledge Base A comprehensive knowledge management system is a necessary asset for any IT service desk. A well-organized and searchable knowledge base allows users to access relevant articles and documentation for independent issue resolution.
CIO Business Intelligence
NOVEMBER 1, 2024
This costs me about 1% of what it would cost” to license the technology through Microsoft. “It’s our own version of Copilot, effectively,” Beswick says, explaining the other core advantage of the company’s standards approach. Gen AI is quite different because the models are pre-trained,” Beswick explains.
Network World
DECEMBER 9, 2024
AI Expert works by collecting data from a combination of Extremes public repository, knowledge base and customer network details.It IDC research has shown that organizations are increasingly interested in using platform-based approaches to manage their networks, Butler noted.
CIO Business Intelligence
JULY 22, 2024
This is because the most commonly used forms of upskilling (knowledge-based, content-driven, and assessed via online quizzes) aren’t enough for real-world impactful skilling. Or how a pilot is trained first in flight simulators before logging a certain number of hours before getting their commercial license.
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