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Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 140
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SolarWinds debuts AI framework in its service desk product

Network World

For service portal users—for instance, end users—AI will suggest knowledge base articles and service catalog items during the creation of a new incident, steering end users in the right direction toward resolution. SolarWinds offers both perpetual and subscription-based licenses for on-premises and SaaS-based solutions.

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Extinction Timeline: what will disappear from our lives before 2050 - Trends in the Living Networks

Trends in the Living Networks

Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Free chapters) Implementing Enterprise 2.0

Trends 167
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Launching the Web 2.0 Framework - Trends in the Living Networks

Trends in the Living Networks

Framework is released on a Creative Commons license, which allows anyone to use it and build on it as they please, as long as there is attribution with a link to this blog post and/ or Future Exploration Network. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

Trends 159
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Top 5 Features your ITSM Solution Should Have

CIO Business Intelligence

Knowledge Base A comprehensive knowledge management system is a necessary asset for any IT service desk. A well-organized and searchable knowledge base allows users to access relevant articles and documentation for independent issue resolution.

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Extreme looks to tame complexity with AI-powered platform for network and security management

Network World

AI Expert works by collecting data from a combination of Extremes public repository, knowledge base and customer network details.It IDC research has shown that organizations are increasingly interested in using platform-based approaches to manage their networks, Butler noted.

Network 97
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Collaborating in a shared service management environment

CTOvision

Sharing software leads to an initial coordination of processes, but also immediate savings in terms of license and maintenance costs. News items and the knowledge base. Some organizations choose to have each department work in its own service management environment as the first step toward shared service management.

Tools 150