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Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 351
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SolarWinds debuts AI framework in its service desk product

Network World

IT observability and management software maker SolarWinds today introduced a new AI platform that when embedded into the company’s other solutions will provide generative AI capabilities to speed problem resolution, minimize downtime, and empower IT staff to improve service delivery.

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Top 5 Features your ITSM Solution Should Have

CIO Business Intelligence

Throughout our time matching organizations with IT software that works for them , we have found some core essential features that appear necessary across most companies. Without software designed for managing change in an organization, you run the risk of losing assets, time, and money on onboarding, offboarding, and other internal changes.

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Extreme looks to tame complexity with AI-powered platform for network and security management

Network World

Extremes Platform ONE is a cloud-based package that integrates its wireless, wired and security products and ties in analytics services as well as capabilities from its partners, which include Intel, Microsoft and ServiceNow. Licensing simplicity Another key component of Platform ONE is simplified licensing.

Network 244
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From skills to performance: How hands-on learning is preparing IT teams for digital transformations

CIO Business Intelligence

Data from IDC’s 2024 North American IT Skills Survey reports the impacts of IT skills gaps: 62% report impacts to achieving revenue growth objectives 59% report declines in customer satisfaction 60% are dealing with slower hardware/software deployments. With traditional training programs, we’re seeing the problem only get worse.

Training 277
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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. Pricing: Available on request. Ivanti ESM. Pricing: Available on request.

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Collaborating in a shared service management environment

CTOvision

Sharing software leads to an initial coordination of processes, but also immediate savings in terms of license and maintenance costs. Not only do they use the same software, but also the same shared service environment. News items and the knowledge base. Phase 1: shared tool.

Tools 150