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How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

I was recently interviewed for an article in CMO.com on major trends for marketers in the mobile space. Much of this is of course not new, I wrote about the rise of contextual search in 2011, and more recently about the massive opportunity for virtual assistants. However this requires trust in how that personal knowledge will be used.

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ServiceNow adds gen AI to more workflows, including chatbot creation

CIO Business Intelligence

Now Assist for FSM will draw on data on past incidents, activities, and parts to perform tasks such as summarizing work orders in a form convenient for the mobile devices that field service workers typically use. Those differences include the data used to tune the underlying generative AI models, and the tasks it can assist with.

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Progress in ICT industry policy and cybersecurity standards drive MENA and Central Asia toward an intelligent era

CIO Business Intelligence

It also explored how carriers, enterprises, oversight agencies, and regulators can enhance mobile security capabilities and provide guidance for risk management strategies. Based on their specific needs and achievements in these areas, the session provided recommendations for various countries, such as UAE, Saudi Arabia, Pakistan, and Iraq.

Policies 264
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AI bots for customer experience: trends, insights, and examples

CIO Business Intelligence

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. The customer accepts, the call ends, and the bot steps in via text/SMS.

Examples 290
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1&1 contracts Rakuten for German 5G Open RAN network

TM Forum

Germany’s 1&1 AG has given a fillip to Open RAN and the Rakuten Communications Platform (RCP) by contracting Rakuten Group to help build its new mobile network, which will be Germany’s fourth. Its choice of partner to build a virtualized Open RAN 5G network points to Rakuten’s potential to shake up the telecoms industry.

Network 130
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How enterprises get ahead using hybrid cloud for innovation overlay

CIO Business Intelligence

2. Mobile, hybrid, or “anywhere” work: How are you innovating internally in addition to externally? CX far exceeds individual interactions. Customers are journeying, and brands must always be ahead. Process optimization: Process improvement is a given with AI and automation.

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Mobile social networking, meaning virtual networks bringing people physically together, will inevitably be a pervasive application - Trends in the Living Networks

Trends in the Living Networks

Arrington writes: A few years from now we’ll use our mobile devices to help us remember details of people we know, but not well. What is a certainty is that we will be using mobile social networks even more centrally to our lives than the role of Facebook and other browser-based social applications today.

Network 60