Tech Republic

OCTOBER 14, 2024

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

Knowledge Base 59

Knowledge Base How To Resources VOIP 59

Trends in the Living Networks

AUGUST 27, 2007

How well-informed you are depends largely on the quality of your personal network, and how effectively you can gather and trade information through the people you know. For the most current insights and trends in the living networks, follow @rossdawson on Twitter! Free chapters) Implementing Enterprise 2.0

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Trends Network Media Social 158

Trends in the Living Networks

NOVEMBER 18, 2009

On Tuesday I gave the opening keynote at the 38th annual global conference of international accounting network Kreston International. With revenues across the network of over $2 billion, they are the 13th largest accounting network in the world. I have long been fascinated by professional services networks.

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Network Conference Knowledge Base Social 90

Network World

DECEMBER 9, 2024

Extreme Networks is rolling out an AI-infused networking platform that aims to help enterprise customers integrate, manage and automate a broad range of network and security technologies. Extremes AI Expert technology will let customers pose natural language queries about network issues, for example. Bukhari said.

Network 97

Network Security Licensing Intel 97

Network World

AUGUST 2, 2024

Extreme Networks is incorporating Intel’s network analytics technology into its unreleased AI Expert program. In April, Extreme previewed AI Expert , an AI-based network assistant that’s being evaluated in its Extreme Labs program. Enter Intel.

Intel 165

Intel Wireless Load Balancer Network 165

Trends in the Living Networks

JANUARY 30, 2007

This has always been true, but in our hyper-connected world the fundamental networked nature of our world is coming to the fore. In my book Living Networks I described how these networks are now coming to life. Organizational network analysis (ONA) has been adopted as a powerful management tool by many leading organizations.

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Network Trends Media Social 90

Trends in the Living Networks

NOVEMBER 28, 2011

My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client.

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Knowledge Base Financial Banking Meeting 143

Trends in the Living Networks

JULY 25, 2018

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. Living Networks. Please feel free to explore and download the resources. Getting Results From Crowds.

Network 84

Network Knowledge Base Enterprise Enterprise 84

Trends in the Living Networks

JULY 21, 2006

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « The social nature of Search 2.0 | Main | Mobile traffic data will pressure local radio » Being in two places at the same time Ross Dawson, July 21, 2006 5:02 PM US PT I really like this.

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Trends Network Media Social 95

Trends in the Living Networks

JUNE 28, 2006

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Announcing the Future of Media Summit 2006 | Main | Will mainstream advertising die? For the most current insights and trends in the living networks, follow @rossdawson on Twitter!

Media 107

Media Trends Network Social 107

Trends in the Living Networks

SEPTEMBER 21, 2005

On one-level “network-centric warfare” (see for example the US Department Defence report to Congress on this) has grown to prominence – or even predominance – in military strategic thinking over the last four years. However social network analysis has been applied by intelligence agencies and law enforcement for decades.

Network 74

Network Social Trends Security 74

Trends in the Living Networks

OCTOBER 2, 2006

He is Founding Chairman of four companies: professional services and venture firm Advanced Human Technologies , future and strategy consulting group Future Exploration Network , leading events firm The Insight Exchange , and influence ratings start-up Repyoot. Free chapters) Implementing Enterprise 2.0

Trends 90

Trends Network Media Social 90

Trends in the Living Networks

AUGUST 3, 2007

From the very beginning of the social networking space, with the launch of sixdegrees.com in 2000 (which gave up the ghost in January 2002), the fundamental underlying issue was whether social networks would be entirely exclusive and competitive, or whether they would in some way integrate to create a global social networking space.

Network 68

Network Social Trends Media 68

Trends in the Living Networks

MAY 12, 2006

I have no doubt that the analysis techniques used on this data were primarily network mapping, using software such as Netmap , which I described in an earlier article on social networks and intelligence applications. Searching for patterns in this data is a network analysis application, and the state of the art is pretty good now.

Network 68

Network Social Trends Data 68

Trends in the Living Networks

MARCH 28, 2008

For the most current insights and trends in the living networks, follow @rossdawson on Twitter! The issue of how countries can support productive media activity is something I will spend considerably more time on over the next years, as this is one of the fundamental drivers of national economic success.

Media 87

Media Trends Policies Industry 87

Trends in the Living Networks

NOVEMBER 5, 2007

For the most current insights and trends in the living networks, follow @rossdawson on Twitter! This seems like a useful study in getting more detail on what organizations can do to enhance collaboration, in a world where collaboation drives organizational performance more than just about any other factor.

Network 68

Network Trends Media Social 68

Trends in the Living Networks

OCTOBER 16, 2007

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Implementing Web 2.0 Products and technology-based services are increasingly commoditized, however specialist expertise is becoming more valuable. Free chapters) Implementing Enterprise 2.0

Trends 84

Trends Network Media Knowledge Base 84

Trends in the Living Networks

APRIL 13, 2007

Yet social networking is not just about friends and personal networks. Applying social networks in the enterprise is a sweet spot that has massive potential value. Spoke had a unique model at the time, providing both social networking applications inside the enterprise, as well as a public version of their application.

Network 74

Network Social Enterprise Enterprise 74

Trends in the Living Networks

FEBRUARY 13, 2006

He is Founding Chairman of four companies: professional services and venture firm Advanced Human Technologies , future and strategy consulting group Future Exploration Network , leading events firm The Insight Exchange , and influence ratings start-up Repyoot. Free chapters) Implementing Enterprise 2.0

Banking 83

Banking Trends Network Media 83

CIO Business Intelligence

OCTOBER 24, 2024

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. The reasons include more software deployments, network reliability problems, security incidents/outages, and a rise in remote working. The rising flood of trouble tickets is straining help desk operations.

Knowledge Base 110

Knowledge Base Artificial Intelligence Survey Training 110

Trends in the Living Networks

MARCH 4, 2006

and Microsoft of the 53 companies that are members of the Network Roundtable. and Microsoft of the 53 companies that are members of the Network Roundtable. I am the research leader for this last category of external connectivity work at the Network Roundtable, though I apply ONA across a broader range of areas with my clients.

Analysis 68

Analysis Network Trends Media 68

Trends in the Living Networks

NOVEMBER 5, 2007

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « The state of Enterprise 2.0: About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « The state of Enterprise 2.0:

Network 60

Network Trends Media Social 60

Trends in the Living Networks

NOVEMBER 30, 2005

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « The heart of professional services strategy | Main | Best books of 2005 » What is the future for newspapers? newspapers showing a circulation drop of 2.6% for weekdays (after falling 1.9%

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Trends Network Media Social 84

Trends in the Living Networks

FEBRUARY 17, 2006

Continued: : The Seven MegaTrends of Professional Services - #1 Client Sophistication For the most current insights and trends in the living networks, follow @rossdawson on Twitter! Free chapters) Implementing Enterprise 2.0 Free chapters) Implementing Enterprise 2.0

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Trends Network Media Social 79

Trends in the Living Networks

MAY 22, 2006

This squarely puts Microsoft into a space – enterprise social network software – that has previously been populated by Spoke , Visible Path , Contact Networks , and Tacit. Many organizations seem to think the enterprise social network software will provide an immediate solution, and many have stumbled already in applying these tools.

Network 60

Network Social Trends Enterprise 60

Network World

MAY 16, 2024

It enables] this concept of personalization, access to this knowledge base and the solution bases that are targeted to help provide the operating efficiencies,” Shagoury said. AI networking is another area Kyndryl is targeting. “AI Cloud Computing, Networking

Fractional CTO 167

Fractional CTO Cloud Applications Load Balancer 167

Trends in the Living Networks

MAY 5, 2006

Influence networks are at the heart The article then goes on to discuss emerging opportunities for the PR profession. It is far more about being engaged in the flow of messages through an intensely networked world than it is about formal communication. The six facets I identify are: 1. Clients expect more 2. Media is transformed 3.

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Trends Network Media Social 87

Trends in the Living Networks

APRIL 18, 2006

To address this critical issue, CNET asked me to do a research study on this topic, which I did with Rob Cross of the Network Roundtable at the University of Virginia, Andrew Parker of Stanford University, and key CNET executives. Here is the link to the full CNET report on technology purchase influence networks.

Network 68

Network Trends Media Social 68

Trends in the Living Networks

FEBRUARY 15, 2007

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Announcing: Web 2.0 Part of my presentation covered how effective organizational networks underpin the ability to create value. Without them, communication can break down.

Financial 68

Financial Network Trends Media 68

Trends in the Living Networks

NOVEMBER 8, 2007

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Successful Enterprise 2.0 About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Successful Enterprise 2.0

Network 60

Network Analysis Trends Media 60

Trends in the Living Networks

AUGUST 7, 2006

I have broken this out as a separate piece here, as many people interested in industry network analysis may not have delved into the report. I have broken this out as a separate piece here, as many people interested in industry network analysis may not have delved into the report. New media companies such as Yahoo!,

Media 60

Media Network Industry Trends 60

Trends in the Living Networks

DECEMBER 17, 2008

Future Exploration Network. In 2009, companies will truly embrace social networks, blogs, and other Web 2.0 He is CEO of consulting firm Advanced Human Technologies , based in Sydney and San Francisco, and Chairman of Future Exploration Network , a global events and consulting firm specializing in the future of business.

Trends 92

Trends Network Media Social 92

Trends in the Living Networks

AUGUST 21, 2006

Although the mobile phone offers an "extremely appropriate platform for social networks," he said current pricing structures were holding back the market. The fundamental problem is in the way Australian mobile companies set up charges for data downloads compared with the US where most plans are based on on unlimited data downloads.

Network 68

Network Social Mobile Trends 68

Trends in the Living Networks

MARCH 21, 2007

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Keynote speech on the future of investment | Main | Web 2.0 Over the last decade most major organizations have implemented key client programs or strategic account initiatives in various forms.

Programming 60

Programming Trends Network Knowledge Base 60

Trends in the Living Networks

FEBRUARY 27, 2008

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Lloyds TSB pilots social media | Main | BRW Digital Edition: new-style journalism and some insights into Web 2.0 » Will libraries disappear in 2019? Free chapters) Implementing Enterprise 2.0

Trends 76

Trends Network Media Social 76

Network World

SEPTEMBER 5, 2024

Those are really attractive things to people who control budget,” said Shamus McGillicuddy, vice president of research covering network management at EMA, during a recent webinar. Improved collaboration/knowledge sharing: 27.8% GenAI can benefit IT teams in several ways, but respondents don’t expect it to replace personnel.

Security 174

Security Survey Tools Artificial Intelligence 174

Trends in the Living Networks

MARCH 19, 2008

For the most current insights and trends in the living networks, follow @rossdawson on Twitter! Of course there is never a substitute for human interaction and genuine love. But if that is complemented by other stimulating and engaging interaction, that’s all for the good. Free chapters) Implementing Enterprise 2.0

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Trends Network Media Social 88