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How AI can alleviate help desk workloads

CIO Business Intelligence

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. The reasons include more software deployments, network reliability problems, security incidents/outages, and a rise in remote working. The rising flood of trouble tickets is straining help desk operations.

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Overwhelmed cybersecurity teams need autonomous solutions

CIO Business Intelligence

Organizations use an average of 32 different solutions to secure their networks and systems. This reliance on numerous tools, each requiring specialized knowledge, is not sustainable. Immediate access to vast security knowledge bases and quick documentation retrieval are just the beginning.

Security 317
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Nvidia announces Blackwell Ultra, its next-generation GPU

Network World

Designed for the age of reasoning The Blackwell Ultra GPU is designed for the age of reasoning, Buck said, referencing the DeepSeek model, which is able to deliver better results with additional reasoning compared to earlier knowledge-based models that only delivered results. Reasoning models operate differently.

Dell 321
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Cisco takes inspiration from Iron Man for its AI-driven platform engineer

Network World

We deliberately named it after Iron Mans AI assistant because we wanted that level of capability an intelligent system that understands context, can access different tools and knowledge bases, and most importantly, works alongside engineers rather than just responding to commands, Kalpage said.

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Extreme taps Intel analytics to boost its AI Expert assistant

Network World

Extreme Networks is incorporating Intel’s network analytics technology into its unreleased AI Expert program. In April, Extreme previewed AI Expert , an AI-based network assistant that’s being evaluated in its Extreme Labs program. Enter Intel.

Intel 413
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Why your IT team needs to upgrade its digital employee experience (DEX)

CIO Business Intelligence

Ivanti’s research shows the extent and costs of these chronic, endemic DEX problems and the toll they take: Office workers have to cope with an average of four technology-related issues every day, such as poor application or device performance, slow networks, and many more. 60% of office workers report frustration with their tech tools.

Tools 297
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Extreme looks to tame complexity with AI-powered platform for network and security management

Network World

Extreme Networks is rolling out an AI-infused networking platform that aims to help enterprise customers integrate, manage and automate a broad range of network and security technologies. Extremes AI Expert technology will let customers pose natural language queries about network issues, for example. Bukhari said.

Network 243