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How to Make a Call Center Knowledge Base Reps Actually Use

Tech Republic

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

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How virtual assistants will build knowledge-based relationships based on trust

Trends in the Living Networks

However this also ties back to the themes of my first book on Developing Knowledge-Based Client Relationships , which I applied to customer relationships in Chapter 4 of my book Living Networks , illustrated by this diagram taken from the book on the left. Image : Ramón Salinero.

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1&1 contracts Rakuten for German 5G Open RAN network

TM Forum

Germany’s 1&1 AG has given a fillip to Open RAN and the Rakuten Communications Platform (RCP) by contracting Rakuten Group to help build its new mobile network, which will be Germany’s fourth. Its choice of partner to build a virtualized Open RAN 5G network points to Rakuten’s potential to shake up the telecoms industry.

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Extreme taps Intel analytics to boost its AI Expert assistant

Network World

Extreme Networks is incorporating Intel’s network analytics technology into its unreleased AI Expert program. In April, Extreme previewed AI Expert , an AI-based network assistant that’s being evaluated in its Extreme Labs program. Enter Intel.

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How AI can alleviate help desk workloads

CIO Business Intelligence

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. The reasons include more software deployments, network reliability problems, security incidents/outages, and a rise in remote working. The rising flood of trouble tickets is straining help desk operations.

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Keynote at Cisco Insight 2010: Innovation beyond boundaries and the role of knowledge-based relationships

Trends in the Living Networks

I’ve always thought it anomalous that I had never done any work for Cisco, given its messages such as the Human Network are so aligned with mine, so I’m glad that connection has been made. Yes, it is absolutely an intensely networked economy. Yet the relationships that make up that network vary from tenuous to committed.

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Free chapters to four books on the future of relationships, networks, organizations and work

Trends in the Living Networks

The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. Living Networks. Please feel free to explore and download the resources. Getting Results From Crowds.

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