How to Make a Call Center Knowledge Base Reps Actually Use
Tech Republic
OCTOBER 14, 2024
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
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Tech Republic
OCTOBER 14, 2024
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
Trends in the Living Networks
APRIL 15, 2019
However this also ties back to the themes of my first book on Developing Knowledge-Based Client Relationships , which I applied to customer relationships in Chapter 4 of my book Living Networks , illustrated by this diagram taken from the book on the left. Image : Ramón Salinero.
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TM Forum
AUGUST 5, 2021
Germany’s 1&1 AG has given a fillip to Open RAN and the Rakuten Communications Platform (RCP) by contracting Rakuten Group to help build its new mobile network, which will be Germany’s fourth. Its choice of partner to build a virtualized Open RAN 5G network points to Rakuten’s potential to shake up the telecoms industry.
Network World
AUGUST 2, 2024
Extreme Networks is incorporating Intel’s network analytics technology into its unreleased AI Expert program. In April, Extreme previewed AI Expert , an AI-based network assistant that’s being evaluated in its Extreme Labs program. Enter Intel.
CIO Business Intelligence
OCTOBER 24, 2024
Yet many still rely on phone calls, outdated knowledge bases, and manual processes. The reasons include more software deployments, network reliability problems, security incidents/outages, and a rise in remote working. The rising flood of trouble tickets is straining help desk operations.
Trends in the Living Networks
JUNE 3, 2010
I’ve always thought it anomalous that I had never done any work for Cisco, given its messages such as the Human Network are so aligned with mine, so I’m glad that connection has been made. Yes, it is absolutely an intensely networked economy. Yet the relationships that make up that network vary from tenuous to committed.
Trends in the Living Networks
JULY 25, 2018
The four books I have written so far – Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds – are linked by a number common themes. Living Networks. Please feel free to explore and download the resources. Getting Results From Crowds.
CIO Business Intelligence
OCTOBER 30, 2024
Organizations use an average of 32 different solutions to secure their networks and systems. This reliance on numerous tools, each requiring specialized knowledge, is not sustainable. Immediate access to vast security knowledge bases and quick documentation retrieval are just the beginning.
Network World
SEPTEMBER 5, 2024
Those are really attractive things to people who control budget,” said Shamus McGillicuddy, vice president of research covering network management at EMA, during a recent webinar. Improved collaboration/knowledge sharing: 27.8% GenAI can benefit IT teams in several ways, but respondents don’t expect it to replace personnel.
Spearline Testing
JULY 16, 2019
The increasing complexity of networking environments. Network managers face the challenge of managing increasingly complex networking environments. In parallel, modern enterprise networks have evolved from being mainly hardware-driven to a software-driven fusion of virtual and physical networks.
GeekWire
AUGUST 2, 2024
You can have it access your knowledge base, and add datasets. Superbio has built these wrappers around neural networks, where you just upload your data and you can then go in and have it train your neural networks.” ” — Vik Korrapati , stealth startup co-founder Internal knowledge base.
Network World
MAY 16, 2024
It enables] this concept of personalization, access to this knowledge base and the solution bases that are targeted to help provide the operating efficiencies,” Shagoury said. AI networking is another area Kyndryl is targeting. “AI Cloud Computing, Networking
CIO Business Intelligence
JULY 2, 2024
Telecom networks are an integral backbone of the digital infrastructure that powers our economies today. Moreover, the deployment of next-generation networks such as 5G and fiber-optic infrastructure requires significant investment and coordinated efforts from governments, regulators, and telecom operators.
TM Forum
SEPTEMBER 7, 2022
The idea of intent-based networking has been kicking around the telecoms industry since at least 2017. our recent report on intent in autonomous networks. such as how to incorporate resources and interfaces that are outside the intent-based components of the system.
Trends in the Living Networks
NOVEMBER 16, 2012
Organizational networks. The development of strong networks that allow the most relevant capabilities to be applied to emerging problems or opportunities happens through conversation. Conversation with staff is essential for them to understand the organization’s purpose, and to become engaged and aligned with it. Context skills.
Trends in the Living Networks
SEPTEMBER 5, 2012
My key message was that we absolutely shouldn’t see this as “brain drain”, but the formation of rich networks that are enormous enablers for the economy and entrepreneurial opportunities in the future. In a networked world, this is a critical source of success for us. So let’s drop the talk of brain drain.
Trends in the Living Networks
NOVEMBER 18, 2009
On Tuesday I gave the opening keynote at the 38th annual global conference of international accounting network Kreston International. With revenues across the network of over $2 billion, they are the 13th largest accounting network in the world. I have long been fascinated by professional services networks.
CIO Business Intelligence
APRIL 12, 2024
With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”
Trends in the Living Networks
MARCH 7, 2022
Knowledge-based relationships. For these kinds of relationships to work they must be true partnerships, ‘ knowledge-based relationships ’ built on the trust that enables data sharing and deep collaboration to correlate it with value creation.
Network World
MAY 21, 2024
For service portal users—for instance, end users—AI will suggest knowledge base articles and service catalog items during the creation of a new incident, steering end users in the right direction toward resolution.
CIO Business Intelligence
OCTOBER 24, 2024
Ivanti’s research shows the extent and costs of these chronic, endemic DEX problems and the toll they take: Office workers have to cope with an average of four technology-related issues every day, such as poor application or device performance, slow networks, and many more. 60% of office workers report frustration with their tech tools.
CIO Business Intelligence
NOVEMBER 4, 2024
The virtuous circle of network effects driving the success of enterprises like Alphabet, Meta, and Amazon aren’t available to organizations selling traditional products and services. Although we live in an increasingly data-driven world, most companies don’t operate data-driven business models.
Doctor Chaos
FEBRUARY 21, 2022
MITRE ATT&CK stands for Adversarial Tactics, Techniques, and Common Knowledge. It is an extensive, free-to-use knowledge base covering the tactics, techniques, and procedures used by cybercriminals. In fact, 2021 set a new record high for weekly cyberattacks across corporate networks.
CIO Business Intelligence
NOVEMBER 4, 2024
It offers responses based on user questions about specific cybersecurity compliance areas and eliminates the tedious process of wading through documents. For instance, Myrddin would quickly offer advice and instructions on how to structure policy documentation or design network diagrams to meet specific security control requirements.
SecureWorld News
SEPTEMBER 27, 2023
Instead of diving into worn-out definitions, let's highlight the typical formats in which each level is presented: Technical — This usually involves network and host indicators of compromise ( IoC ) such as IP addresses, domains, URLs, email addresses, hashes, and so on. These are presented in both machine-readable and human-readable formats.
CIO Business Intelligence
OCTOBER 12, 2023
This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network. These metrics offer invaluable insights for continuous improvement.
Dataconomy
MAY 28, 2024
AI agents represent a groundbreaking technological innovation that is transforming business operations Knowledge based agents in AI Knowledge-based agents are a specialized class of AI agents that leverage a rich repository of information to make decisions, solve problems, and perform tasks.
Tech Republic
APRIL 25, 2023
To introduce you to PowerShell — or to further your existing knowledge base — TechRepublic Premium has assembled these PowerShell commands and scripts for common workstation. PURPOSE Microsoft developed a scripting language called PowerShell to assist Windows administrators with repetitive or mundane tasks.
Spearline Testing
JULY 21, 2022
Network: Measures your WebRTC application’s behavior in different network conditions. testingRTC is predominantly a self-service platform, where you write and test any script you want independently of us with our extensive knowledge base documentation as a guide. WebRTC network sensitivity is another headache.
Trends in the Living Networks
SEPTEMBER 15, 2021
Assistants become more valuable as they learn more about us, in building a true ‘knowledge-based’ relationship. We’re building our own network of pros, the kind of people who get five stars on Yelp,” she says. “We This of course requires trust. We see ourselves as a one-stop shop.”
Spearline Testing
JULY 9, 2020
Are you able to remote login to their computer through your home network? I can also point them to information located on the knowledge base of our website, just providing the relevant information can often be enough to assist the employee in solving the issue they are faced with. A ticketing system was essential.
Network World
AUGUST 28, 2024
We see AI in customer service as a powerful use case – from knowledge base-powered chatbot answers to our internal staff, all the way to delivering financial answers to our members on whatever device they use for banking,” said Mark Fournier, CIO at the U.S.
Kitaboo
JANUARY 25, 2024
Here, we will delve into 8 such proven and trending higher education publication strategies that will help learners engage with research, follow a collective knowledge base, and access textbooks and educational resources that support teaching and learning in higher education.
CIO Business Intelligence
MARCH 6, 2024
The company’s customers can use an interface called expereoOne to analyze global network performance, and Elms is keen to bolster CX efforts further with AI. The firm is exploring Salesforce’s ServiceGPT and Einstein technologies, and they’re building a knowledge base on the provider’s Sales Cloud platform as well.
CIO Business Intelligence
FEBRUARY 20, 2024
Data remains siloed in facilities, departments, and systems –and between IT and OT networks (according to a report by The Manufacturer , just 23% of businesses have achieved more than a basic level of IT and OT convergence). The company can also unify its knowledge base and promote search and information use that better meets its needs.
CIO Business Intelligence
FEBRUARY 29, 2024
For example, as query assistants, generative AI tools can help customers better navigate an extensive product knowledge base using a simple question-and-answer format. Smart Answers uses generative AI to answer questions about articles published on CIO.com and Foundry websites Computerworld, CSO, InfoWorld, and Network World.
Trends in the Living Networks
NOVEMBER 5, 2007
About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « The state of Enterprise 2.0: About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « The state of Enterprise 2.0:
Galido
FEBRUARY 7, 2019
Ever wonder what secures 4G and 5G mobile networks from attacks? The mobile network around the world is growing, and digital threats are more common than ever. Positive Technologies research has found that 4G and 5G infrastructures are also subject to the same attacks as older SS7-based networks. Seamless operation.
Trends in the Living Networks
NOVEMBER 28, 2011
My response harkened back to my first book Developing Knowledge-Based Client Relationships. In financial services in particular, there are three key aspects to ‘knowledge-based’ relationships that not only create value, but can also essentially lock-in the client.
Trends in the Living Networks
MAY 31, 2007
About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Particls switches on the power of RSS | Main | A week of hot news on the web: Trade sales mark the boom » Launching the Web 2.0 report - You can download Chapter 2 on Web 2.0
Trends in the Living Networks
OCTOBER 14, 2007
Below is the Extinction Timeline created jointly by What’s Next and Future Exploration Network – click on the image for the detailed timeline as a pdf (1.2MB). For the most current insights and trends in the living networks, follow @rossdawson on Twitter! Also see Richard Watson’s blog post on the extinction timeline.
Trends in the Living Networks
NOVEMBER 5, 2007
For the most current insights and trends in the living networks, follow @rossdawson on Twitter! This seems like a useful study in getting more detail on what organizations can do to enhance collaboration, in a world where collaboation drives organizational performance more than just about any other factor.
Trends in the Living Networks
AUGUST 3, 2007
From the very beginning of the social networking space, with the launch of sixdegrees.com in 2000 (which gave up the ghost in January 2002), the fundamental underlying issue was whether social networks would be entirely exclusive and competitive, or whether they would in some way integrate to create a global social networking space.
Trends in the Living Networks
NOVEMBER 8, 2007
About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Successful Enterprise 2.0 About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Successful Enterprise 2.0
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