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Creating Knowledge-based CRM initiatives

Trends in the Living Networks

I am running a two-day executive program on Relationship Management for Financial Services in Kuala Lumpur on 28-29 January, organized by IBN International. Increasingly, the key client programs applied in corporate and insitutional banking and the CRM initiatives implemented in retail and private banking are coming together.

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Extreme taps Intel analytics to boost its AI Expert assistant

Network World

Extreme Networks is incorporating Intel’s network analytics technology into its unreleased AI Expert program. In April, Extreme previewed AI Expert , an AI-based network assistant that’s being evaluated in its Extreme Labs program. Enter Intel.

Intel 165
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Saudi Arabia launches $100 Billion AI initiative to lead in global tech

CIO Business Intelligence

The program, known as Project Transcendence, marks a significant push by the Kingdom to develop a robust AI ecosystem that can rival leading tech hubs, including neighbouring United Arab Emirates and other global technology centers. In recent years, the Kingdom has set up research centers, ministries, and educational programs focused on AI.

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Using genAI in IT operations boosts productivity, but security concerns linger

Network World

Some 94% of those surveyed said their IT organizations were using general purposed genAI today, and the most common use cases include: Create documentation/procedures/knowledge base: 74% Operational data analysis: 69% Step-by-step guidance for tasks: 66% Research/learning: 64% Programming/scripting: 61% Configuration generation: 47% Nearly three-quarters (..)

Security 174
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SAP and Nvidia expand partnership to aid customers with gen AI

CIO Business Intelligence

RAG optimizes LLMs by giving them the ability to reference authoritative knowledge bases outside their training data. “There are tons of documents that are not residing in an SAP system,” Herzig said.

SAP 111
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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Retail 115
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11 top HRIS certifications to boost your career

CIO Business Intelligence

Progressive employers may sponsor participation in workshops, training seminars, and programs offered through local professional organizations, but these options don’t offer all the benefits that certification does. Again, no HR experience is required for this knowledge-based credential.

Resources 113