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Creating Knowledge-based CRM initiatives

Trends in the Living Networks

I am running a two-day executive program on Relationship Management for Financial Services in Kuala Lumpur on 28-29 January, organized by IBN International. Increasingly, the key client programs applied in corporate and insitutional banking and the CRM initiatives implemented in retail and private banking are coming together.

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Extreme taps Intel analytics to boost its AI Expert assistant

Network World

Extreme Networks is incorporating Intel’s network analytics technology into its unreleased AI Expert program. In April, Extreme previewed AI Expert , an AI-based network assistant that’s being evaluated in its Extreme Labs program. Enter Intel.

Intel 165
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Chapter 6: Implementing key client programs - Trends in the Living Networks

Trends in the Living Networks

in the enterprise is far more than just talk » Chapter 6: Implementing key client programs Ross Dawson, March 21, 2007 3:46 AM US PT I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book. Have a read.

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Saudi Arabia launches $100 Billion AI initiative to lead in global tech

CIO Business Intelligence

The program, known as Project Transcendence, marks a significant push by the Kingdom to develop a robust AI ecosystem that can rival leading tech hubs, including neighbouring United Arab Emirates and other global technology centers. In recent years, the Kingdom has set up research centers, ministries, and educational programs focused on AI.

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OpenAI can translate English into code with its new machine learning software Codex

The Verge

In demos of Codex, OpenAI shows how the software can be used to build simple websites and rudimentary games using natural language, as well as translate between different programming languages and tackle data science queries. This is fine in our little demo, but it says a lot about the limitations of this sort of program.

Software 143
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Using genAI in IT operations boosts productivity, but security concerns linger

Network World

Some 94% of those surveyed said their IT organizations were using general purposed genAI today, and the most common use cases include: Create documentation/procedures/knowledge base: 74% Operational data analysis: 69% Step-by-step guidance for tasks: 66% Research/learning: 64% Programming/scripting: 61% Configuration generation: 47% Nearly three-quarters (..)

Security 174
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Why conversational skills are needed to create a high-performance, engaged, networked organization

Trends in the Living Networks

One of the chapters in the first edition of my book Developing-Knowledge-Based Client Relationships, published in 2000, was on managing communication portfolios. The most important point is the recognition of their critical importance, and establishing programs that facilitate ongoing development of these skills. Context skills.

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