CIO Business Intelligence

NOVEMBER 15, 2023

Competition among software vendors to be “the” platform on which enterprises build their IT infrastructure is intensifying, with the focus of late on how much noise they can make about their implementation of generative AI features. It’s not like we need less software engineers.

Knowledge Base 336

Knowledge Base Enterprise Enterprise Tools 336

Network World

MAY 21, 2024

IT observability and management software maker SolarWinds today introduced a new AI platform that when embedded into the company’s other solutions will provide generative AI capabilities to speed problem resolution, minimize downtime, and empower IT staff to improve service delivery.

Knowledge Base 370

Knowledge Base Guidelines Licensing Authentication 370

CIO Business Intelligence

JANUARY 29, 2025

Most recently, in early December, Amazon also announced support for GraphRAG with Amazon Neptune Analytics, as part of the Amazon Bedrock Knowledge Bases. Enterprises typically use RAG embeddings to augment LLM queries with their proprietary knowledge, but experts estimate that accuracy rates are typically up to 70%.

Enterprise 336

Enterprise Enterprise Infosys Data 336

Network World

MAY 16, 2024

It enables] this concept of personalization, access to this knowledge base and the solution bases that are targeted to help provide the operating efficiencies,” Shagoury said. “What makes it unique is how we’ve created, or how we stitched together, organizational information, systems, applications, and more. [It

Fractional CTO 417

Fractional CTO Cloud Applications Load Balancer 417

CIO Business Intelligence

DECEMBER 10, 2024

Abhi Maheshwari, CEO of AI software vendor Aisera, says, Gen AI provides many benefits for sales, and key metrics for assessing its impact include conversion rate, sales cycle length, average deal size, win rate, and lead volume.

Data 358

Data Change Management Examples CTO Hire 358

CIO Business Intelligence

JULY 5, 2023

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. BMC Software addresses these limitations with HelixGPT, which enables the world described above through AI Service Management.

Enterprise 246

Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

SEPTEMBER 24, 2024

However, recent incidents, including a knowledge base data breach and SSL root certificate vulnerabilities, have raised concerns within its user base.” Just last week, the company admitted that some customers’ internal knowledge base (KB) articles could be accessed due to a security issue.

Knowledge Base 299

Knowledge Base Enterprise Enterprise Exercises 299

CIO Business Intelligence

APRIL 26, 2022

The Open Group Architecture Framework (TOGAF) has been around since 1995 and aims to help organize the software development process in a way that reduces errors, helps hit deadlines, stay on budget, and align with key business units.

Groups 246

Groups Architecture Agile Knowledge Base 246

Network World

AUGUST 28, 2024

We see AI in customer service as a powerful use case – from knowledge base-powered chatbot answers to our internal staff, all the way to delivering financial answers to our members on whatever device they use for banking,” said Mark Fournier, CIO at the U.S.

Vmware 394

Vmware Cloud Symantec Data Center 394

CIO Business Intelligence

FEBRUARY 3, 2025

AI-infused software-as-a-service (SaaS) solutions will become the norm, elevating business efficiency. These autonomous agents capable of partially or fully taking over human roles will dominate trends like service-as-software. As AI becomes a natural extension of our lives, those who embrace it with purpose will thrive.

Enterprise 278

Enterprise Enterprise Cloud Programming 278

CIO Business Intelligence

JULY 22, 2024

Data from IDC’s 2024 North American IT Skills Survey reports the impacts of IT skills gaps: 62% report impacts to achieving revenue growth objectives 59% report declines in customer satisfaction 60% are dealing with slower hardware/software deployments. With traditional training programs, we’re seeing the problem only get worse.

Training 277

Training Knowledge Base Virtualization Software 277

CIO Business Intelligence

OCTOBER 25, 2022

By Milan Shetti, CEO Rocket Software In today’s volatile markets, agile and adaptable business operations have become a necessity to keep up with constantly evolving customer and industry demands. Manual testing also creates barriers to optimizing DevOps.

Devops 264

Devops Quality Assurance Software Software 264

CIO Business Intelligence

MARCH 18, 2024

SAP is using Nvidia’s services — including Nvidia DGX Cloud AI supercomputing, Nvidia AI Enterprise software, and Nvidia AI Foundation models — to add new capabilities to the generative AI hub in SAP AI Core and SAP Datasphere. You can’t retrieve code and then copy it and write that.

SAP 295

SAP Artificial Intelligence Policies Enterprise 295

Tech Republic

OCTOBER 14, 2024

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

Knowledge Base 56

Knowledge Base How To Resources VOIP 56

Network World

SEPTEMBER 5, 2024

IT organizations are putting genAI applications to work both with in-house developed use cases as well as vendor-provided tools.

Security 435

Security Survey Tools Artificial Intelligence 435

Dataconomy

JANUARY 9, 2025

Notably, graphic designers and legal secretaries are mentioned for the first time as among the fastest-declining job roles, attributed to AI’s increasing capacity to perform knowledge-based tasks. Fastest-growing roles include: Technology-related: AI specialists, data analysts, software developers.

Survey 74

Survey Knowledge Base Artificial Intelligence Energy 74

CIO Business Intelligence

OCTOBER 12, 2023

This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. After selection and implementation of the TOPdesk service desk software, the organization achieved a higher ROI and a 50% reduction in resolution time through improved ticket management.

Strategy 278

Strategy Airlines Knowledge Base Budget 278

CIO Business Intelligence

MAY 19, 2022

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. Pricing: Available on request. Ivanti ESM. Pricing: Available on request.

Enterprise 312

Enterprise Enterprise System How To 312

CIO Business Intelligence

JULY 10, 2024

Hyperscalers are stepping up Tommi Vilkamo is the director of Relex Labs at supply chain software company Relex, where he heads a large, centralized data science team. Besides these, Relex also tightly curated its knowledge base, Vilkamo says. Many companies just include everything, which is a recipe for disaster,” he says.

Enterprise 340

Enterprise Enterprise Open Source Examples 340

CIO Business Intelligence

NOVEMBER 20, 2023

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Sales optimization In sales, AI can provide account reps with the information they need to close deals.

Artificial Intelligence 328

Artificial Intelligence Retail Hotels Airlines 328

The Verge

AUGUST 10, 2021

The software is called Codex and is designed to speed up the work of professional programmers, as well as help amateurs get started coding. Users type English commands into the software, like “create a webpage with a menu on the side and title at the top,” and Codex translates this into code. It’s most proficient, though, in Python.

Software 143

Software Software Programming Open Source 143

CIO Business Intelligence

SEPTEMBER 19, 2024

Companies that fail to build their own AI agents will turn to outside AI consulting firms to build custom agents for them, or they will use agents embedded in software from their current vendors, write Forrester analysts Jayesh Chaurasia and Sudha Maheshwari.

Open Source 345

Open Source Fractional CTO Architecture Video 345

CIO Business Intelligence

SEPTEMBER 7, 2022

The company claims that the cloud suite, which is built on a knowledge base of more than 500 crops and 10,000 crop varieties across 92 nations, will solve planet-scale challenges such as food security and climate-related issues, while reducing the environmental impact of farming. billion by 2028, from $921.4

Industry 263

Industry Cloud Data Analysis 263

CIO Business Intelligence

OCTOBER 24, 2023

Second, if you’re selling software and services to other companies, you’re going to find that many have paused spending on new tools while they sort out exactly what their approach should be to the GenAI era. This is the software system which will take your text and convert it to the array of numbers you store in the vector database.

Training 317

Training Artificial Intelligence Knowledge Base Data 317

CIO Business Intelligence

FEBRUARY 20, 2024

The company can also unify its knowledge base and promote search and information use that better meets its needs. Industrial knowledge graphs employ industry-standard metadata to contextualize and structure data so it can be used in large language models.

Architecture 246

Architecture Data Microsoft Industry 246

CIO Business Intelligence

OCTOBER 12, 2023

If your business relies heavily on software engineering, you might consider trying tools that will help support your developers with code creation, such as paired programming. Marketing departments may find ways to make information housed in knowledge-based articles and other content more easily discoverable.

Strategy 319

Strategy Dell Survey Artificial Intelligence 319

GeekWire

JANUARY 12, 2025

The thought of investing time to learn new software or a new approach and having it not be helpful is too big a risk. What we accept as status quo today including using separate software tools for words, numbers, messages, projects, tasks will inevitably change. Time feels more precious than ever.

Artificial Intelligence 108

Artificial Intelligence Tools System Google 108

Network World

DECEMBER 9, 2024

Extremes Platform ONE is a cloud-based package that integrates its wireless, wired and security products and ties in analytics services as well as capabilities from its partners, which include Intel, Microsoft and ServiceNow.

Network 243

Network Security Licensing Wireless 243

CIO Business Intelligence

JUNE 8, 2022

CISOs cannot mandate which devices or software that customers use, and attempts to do so may result in fewer customers. That means zero passwords anywhere and without knowledge-based credentials ever showing up in the process. Customer authentication options are limited by the technology that customers have at hand.

Authentication 264

Authentication Security Knowledge Base Policies 264

CIO Business Intelligence

NOVEMBER 8, 2023

From there, I moved to Toronto and established a DevOps practice and delved into evolving principles that brought development and operations closer together in the software and service delivery process. A second is application development, looking at utilizing gen AI app builders based on an existing knowledge base for internal use.

Devops 306

Devops Artificial Intelligence Applications Development 306

CIO Business Intelligence

JULY 25, 2023

BMC Helix Discovery : Delivers instant visibility, through a SaaS model, into the entire IT environment mapping hardware, software, and service dependencies that span across mainframe, hyper-converged multi-cloud, and container-based architectures.

Knowledge Base 246

Knowledge Base Construction Data Center System 246

CIO Business Intelligence

APRIL 11, 2024

Sean Spittle, lead software developer and managing partner at InspectNTrack, a provider of scanning devices, says Oracle deserves to be considered alongside AWS, Microsoft Azure, and Google Cloud as a major enterprise cloud platform, “especially for companies already invested in Oracle technology.” These days that includes generative AI.

Oracle 312

Oracle Enterprise Enterprise Cloud 312

IT Toolbox

JANUARY 9, 2017

Today's healthcare professionals rely on integrated software solutions like Enterprise Resource Planning (ERP) because they help them to deliver better service to their patients. In fact, hospitals wouldn't be able to run efficiently without a knowledge-based IT system such as ERP in place.

Healthcare 100

Healthcare Knowledge Base Education Resources 100

Galido

FEBRUARY 7, 2019

Information Technology Blog - - Attack Discovery Software for Telecom Companies - Information Technology Blog. The assessment audits and security software also help to ensure a secure connected world in an age where everyone and every device is connected. Ever wonder what secures 4G and 5G mobile networks from attacks?

Software 72

Software Software Company Network 72

Tech Republic Data Center

APRIL 26, 2017

Does your office run Atlassian software? You should consider adding Confluence to the suite to make collaboration and building a knowledge base simple.

Knowledge Base 89

Knowledge Base Software Software 89

CIO Business Intelligence

JULY 22, 2024

A fraudster beats out Knowledge-based Authentication (KBA) to illegally obtain access to a customer’s account. Over half of companies have experienced a data breach stemming from inappropriate access to an employee’s mobile device, with the costliest breach topping $2.2M.

Security 276

Security Data Authentication Cloud 276

Kitaboo

JANUARY 20, 2023

Advances in eBook creating software have enabled educators to create, publish and distribute highly engaging, interactive eBooks for their learners. So what exactly is an eBook creating software, and why would a K12 educator want to use one? Access to these reference materials can help students add value to their knowledge base.

eBook 78

eBook Software Software Education 78