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Competition is stiff, but retailers know what it takes to compete

CIO Business Intelligence

Changing consumer behavior and expectations, competition from major e-retailers, evolving cybersecurity challenges, inflationary pressures, sustainability and environmental concerns, and the pressure to take advantage of AI are all very real concerns for retailers today.

Retail 64
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The shift to contactless physical retail and promise of haptics for online retail

Trends in the Living Networks

Yesterday the Sunrise national breakfast TV program featured brief excerpts from an interview with me highlighting two related key trends: Physical retail is going contactless, avoiding touch where possible, and online retail is using haptics to enable touch and feel at a distance.

Retail 78
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The shift to contactless physical retail and promise of haptics for online retail

Trends in the Living Networks

Yesterday the Sunrise national breakfast TV program featured brief excerpts from an interview with me highlighting two related key trends: Physical retail is going contactless, avoiding touch where possible, and online retail is using haptics to enable touch and feel at a distance.

Retail 78
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Making technology a company capability at Foot Locker

CIO Business Intelligence

Retail is dynamic, ever-changing, and generates a lot of data, and through merchandising, in-store transactions, supply chain, digital, and pricing, the opportunities to leverage data are endless. Omni-channel retailing puts even greater importance on the ability to manage and integrate data effectively across the enterprise.

Company 113
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Amazon teams with Panera in first restaurant deal for tech giant’s palm-scanning payment tech

GeekWire

Amazon One palm-scanning technology will allow Panera associates to greet MyPanera loyalty program members by name and provide a more personalized experience to those cafe customers. The technology is now available at numerous Amazon physical retail locations, such as select Amazon Go, Amazon Fresh and Whole Foods Market stores.

Retail 105
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U.S. senators question Amazon about its use of palm-reading biometric data

GeekWire

New Amazon CEO Andy Jassy is facing questions about how the company plans to use the data it gathers from its newly installed palm-reading scanners in some of the company’s retail outlets. Related: Our first-hand experience with Amazon’s new palm reader, and what it says about the future of retail. A group of three U.S.

Data 132
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Will enterprises soon keep their best gen AI use cases under wraps?

CIO Business Intelligence

The retail industry has no shortage of cases on display where generative AI has shown tangible benefits. Suddenly, you can create engaging customer-facing videos at the click of a button,” says Oliver Banks, retail consultant and author of Driving Retail Transformation: How to navigate disruption and change.