CIO Business Intelligence

SEPTEMBER 20, 2024

To remain competitive, retailers must embrace artificial intelligence (AI) and AI-driven innovation. It allows retailers to optimize both front-end and back-end operations, addressing key business challenges and creating new opportunities for efficiency.

Retail 278

Retail Microsoft Artificial Intelligence Windows 278

CIO Business Intelligence

JANUARY 13, 2023

In a bid to help retailers transform their in-store, inventory-checking processes and enhance their e-commerce sites, Google on Friday said that it is enhancing Google Cloud for Retailers with a new shelf-checking, AI-based capability, and updating its Discovery AI and Recommendation AI services.

Retail 333

Retail Google Tools Cloud 333

Forrester IT

OCTOBER 18, 2022

More than half of US online adults use smartphones to research and purchase products and services, making retail mobile websites an integral part of the shopping journey.

Retail 195

Retail Mobile Research Trends 195

Forrester IT

JUNE 15, 2018

In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout.

Mobile 230

Mobile Retail 230

CIO Business Intelligence

SEPTEMBER 4, 2024

Entering a new market with a different social structure, cultural history, and regulatory issues is never easy for a large retailer, even if the difference seems slight. This was a major roadblock for a large American retailer when it started on its journey to enter the Chinese market in 1996.

Retail 261

Retail Applications Mobile Cloud 261

Forrester IT

FEBRUARY 21, 2025

Read this blog to unlock insights about top performers in the most recent retail mobile app digital experience review evaluation.

Retail 195

Retail Mobile Trends 195

Forrester IT

MAY 30, 2023

We highlight best practices in five key aspects of the customer shopping journey on retail mobile sites.

Retail 195

Retail Mobile B2C Trends 195

Forrester IT

SEPTEMBER 26, 2019

And most are thinking like retailers when it comes to personalization — […]. But financial services companies’ current personalization efforts are nowhere near the level necessary to engage increasingly demanding customers.

Financial 353

Financial Retail Company Insurance 353

Forrester IT

MAY 31, 2018

Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment.

Banking 247

Banking Mobile Retail Report 247

CIO Business Intelligence

FEBRUARY 21, 2025

Analysts expect such robots to be commercially available for manufacturers, supply chain and logistics giants, and retail industries within two years. Meanwhile, the cost of humanoid robots is high, and the ability for mechatronics makers to achieve human-like sensory capabilities and mobile flexibility remains challenging.

Agile 313

Agile Mobile Industry Research 313

Forrester IT

MAY 18, 2021

What’s the outlook for specifically for smartphone and tablet online retail in Europe and the US? This 2-part blog post highlights what’s changed – and what’s ahead – for each region.

Retail 293

Retail Trends Mobile 293

Forrester IT

DECEMBER 31, 2019

As the decade comes to a close, I thought it would be useful to reflect on how the retail industry has changed since 2010. Two things rightfully received a lot of attention: Retail […]. With the wisdom of hindsight, we can now say what trends were rightfully chased and what claims were distractions that proved counterproductive.

Retail 57

Retail Trends Industry Mobile 57

CIO Business Intelligence

JULY 26, 2023

The future of retail is “phygital,” as every retail and ecommerce publication on the internet is screaming right now. If you’ve never heard the term before, it’s a portmanteau of “physical” and “digital” – and represents the merging of the two forms of retail and shopping. How do they do that? With data of course.

Retail 236

Retail Mobile Data Examples 236

GeekWire

JANUARY 23, 2025

(Polana Photos) A onetime Seattle startup founder who went on to lead engineering teams at Google, Meta, Yahoo, Tinder and LinkedIn, is heading up a new startup called Palona AI that builds customer-facing AI agents for retail businesses. Palona AI officially launched Thursday with $10 million in seed funding.

Retail 125

Retail CTO Hire Google CTO 125

CIO Business Intelligence

JULY 11, 2022

Retailers continue to adopt a digital-first approach to customer experience, both in-store and online. To meet the customer demands of a digital-first business model, retailers need to address their critical digital infrastructure and rethink network design and cybersecurity. Retail-specific vulnerabilities.

Retail 246

Retail Security WAN Network 246

CIO Business Intelligence

APRIL 20, 2023

Retail organizations face an urgent need to accelerate digital transformation efforts in response to economic insecurity, persistent inflation, and growing consumer price sensitivity. With cloud adoption, retailers have been successful and with emerging artificial intelligence (AI) capabilities on cloud, they can break the barriers.

Retail 245

Retail Microsoft Cloud Apparel 245

Tech Republic Security

JUNE 6, 2017

Apple Pay is a mobile payment solution that's accepted by millions of retailers in various countries. This guide covers what you need to know to use Apple Pay.

Apple 409

Apple Retail Mobile 409

The Accidental Successful CIO

FEBRUARY 17, 2021

Where are the weaknesses of mobile phones and what can CIOs do about it? As the person with the CIO job, you realize just how important mobile phones are to your company. Bad Things Can Happen Using A Mobile Phone. So just exactly what kind of bad things can happen to somebody’s mobile phone?

Mobile 246

Mobile Security Banking Authentication 246

Forrester IT

OCTOBER 31, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. This includes updates to your websites and mobile apps, reward programs for your loyal customers, and adjustments to ads and sale prices as the […].

Retail 335

Retail Mobile Programming Security 335

CIO Business Intelligence

JULY 20, 2023

Few verticals have undergone as massive a change as retail in the last couple of years. Driven by cutthroat competition and significant shifts in customer expectations, retail companies are striving to align themselves with the changing landscape, with IT playing a crucial role in their ability to achieve this.

Retail 189

Retail Trends 3D Real Estate 189

CIO Business Intelligence

NOVEMBER 20, 2023

Unifying four siloed sales tools into one iOS mobile app for easy access to data Frucor Suntory’s outdated on-premises custom sales automation system scattered information across multiple tabs and locations. With the unified mobile app, sales team can provide the best experience to a wide range of customers across New Zealand and Australia.

Mobile 286

Mobile SAP Meeting Energy 286

Forrester IT

MAY 18, 2021

What’s the outlook for specifically for smartphone and tablet online retail in Europe and the US? This 2-part blog post highlights what’s changed – and what’s ahead – for each region.

Retail 210

Retail Trends Mobile 210

Forrester IT

JULY 29, 2020

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking. The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].

Banking 536

Banking Retail Financial Virtualization 536

CIO Business Intelligence

NOVEMBER 4, 2024

AI bias has already got organizations such as online retailer Amazon into hot water, and here again, the CIO must play a pivotal role in protecting the business. AI presents a key opportunity for CIOs to expand their influence, building on their leadership in cloud computing, mobility, and remote work.

Data 277

Data Travel Advertising Retail 277

CIO Business Intelligence

AUGUST 2, 2024

Customer relationship management (CRM) software provider Salesforce has signed a definitive agreement to acquire cloud-based point-of-sale (PoS) software vendor PredictSpring to augment its existing Customer 360 capabilities in an attempt to get a stronger hold in the retail industry.

Cloud 290

Cloud Retail Mobile Software 290

Computer Weekly

OCTOBER 7, 2016

The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data

Data 277

Data Retail Mobile 277

Forrester IT

NOVEMBER 5, 2019

We identified six technology categories that will be key in evolving your company’s future mobile solution. And since mobile advances will affect each sector […]. In an upcoming stream of research, my colleague Julie Ask and I asked a simple question: What will mCommerce look like in 2030?

Mobile 191

Mobile Research Retail 191

Tech Republic Cloud

DECEMBER 23, 2024

Discover how evolving POS trends, including mobile and cloud solutions, are enhancing transaction efficiency, security, and customer experiences.

Trends 161

Trends Retail Industry Mobile 161

CIO Business Intelligence

OCTOBER 16, 2024

Retail is dynamic, ever-changing, and generates a lot of data, and through merchandising, in-store transactions, supply chain, digital, and pricing, the opportunities to leverage data are endless. Omni-channel retailing puts even greater importance on the ability to manage and integrate data effectively across the enterprise.

Company 298

Company Retail Strategy CTO Hire 298

CIO Business Intelligence

JUNE 15, 2022

In December 2021, the Canadian supercluster Scale AI announced that three of its four new research chairs in artificial intelligence would be located in Montréal: AI for urban mobility and logistics at HEC Montréal, data science for retail at McGill University, and data-driven supply chains at Polytechnique Montréal.

Artificial Intelligence 363

Artificial Intelligence Retail Research Study 363

Venture Beat

JANUARY 19, 2021

Google's new Product Discovery Solutions for Retail aims to address ecommerce challenges during the pandemic with AI and machine learning. Read More.

Retail 145

Retail Google Artificial Intelligence Big Data 145

CIO Business Intelligence

APRIL 7, 2025

It wasnt just about upgrading technology but eliminating inefficiencies, reducing manual workflows, and positioning Ulta Beauty for breakout growth in beauty and wellness, says Mike Maresca, chief technology and transformation officer at the beauty retailer. across Ulta Beautys 1,400-plus stores, Maresca says.

System 331

System Fractional CTO CTO Hire Strategy 331

Forrester IT

JULY 27, 2017

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

Retail 261

Retail B2C Mobile Virtualization 261

CIO Business Intelligence

APRIL 12, 2024

The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. Store employees can access Hey GURA through either AI-enabled communicators and a headset or an app on employee mobile devices. Tractor Supply Co.

Retail 290

Retail Knowledge Base Artificial Intelligence WAN 290

CIO Business Intelligence

APRIL 2, 2025

In addition, were also creating AI-powered store environments to transform the associate and customer experience through computer vision and mobility solutions. Much of this work is driven by your Office of AI. How does that group work? Its cross-functional with new leaders rotating every six months.

Strategy 254

Strategy Education Training Groups 254

Forrester IT

JUNE 6, 2023

The device will retail at $3,499 and be available in early 2024. Apple has unveiled its highly anticipated next generation spatial computing device – the Vision Pro. It is an augmented reality experiences with graduated immersive experiences that come very close to virtual reality at times. I had the chance to try the headset for […]

Retail 369

Retail Virtualization Apple Mobile 369

Forrester IT

FEBRUARY 19, 2019

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: Small business banking.

Small Business 359

Small Business Banking Retail Research 359