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Case in point: taking stock of the CrowdStrike outages

CIO Business Intelligence

In the Adaptavist survey, 47% of respondents say theyre now more supportive of regulations around cybersecurity and resilience than they were before, and 48% are more supportive of regulations around software quality assurance. In addition, 49% endorse mandatory incident reporting requirements.

CTO Hire 292
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Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Implement a regular QA planning cadence. Measure Results & Feedback.

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Black IT leaders weigh in on what DEI means for IT

CIO Business Intelligence

Lafayette credits Apples success in the global market in part to the companys inclusive policies. Apple has been defending its diversity policies and is currently countering a proposal to ends it DEI initiatives.) They understand that theyre dealing with a global culture, so they champion inclusivity.

Groups 261
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The Smart Way to Handle Your Agent Shortage Problem this Holiday Season

CIO Business Intelligence

Then they’ll call: about shipping delays, return policies, order details, discount codes, you name it – on top of all the other inquiries your contact center normally handles. What’s not so great about remote work is the lack of visibility for quality assurance and team monitoring.

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Rethinking DevOps and automation with a layered approach

CIO Business Intelligence

Ensuring scalability, boosting agility, and maintaining compliance with data governance policies requires a holistic, layered approach to automation. Automation, on its face, may sound like a tool that’s meant to support the developers or quality assurance teams, but the reality is much more far-reaching than that.

Devops 279
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Going ‘AI native’ with in-house ChatGPT the MITRE way

CIO Business Intelligence

And it enables research teams to analyze legislation and policy documents in record time, delivering plans for proposed changes to these critical agencies in a day rather than weeks. AI is a huge part of our future,” says Youmans, who was named CIO in August 2023 after serving 17 years at Booz Allen Hamilton, most recently as deputy CIO. “We

Nonprofit 335
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Data’s dark secret: Why poor quality cripples AI and growth

CIO Business Intelligence

Organizations prioritizing architecture as a quality enabler see better scalability, faster insights and reduced firefighting. Establish enterprise-wide governance Even the best tools and architecture wont prevent data quality degradation without governance. Core governance actions Standardize enterprise data definitions.