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Social Learning Inspires Better Outcomes

Forrester IT

For customer experience (CX) leaders, this training gap presents a serious roadblock to becoming a customer-obsessed organization. But only 26% of information workers report that current training offerings help them perform better. There’s a clear gap between what employees need and what employers deliver. This raises […].

Social 56
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Insights on the Present and Future of Intelligent Search

Social, Agile and Transformation

Intelligent search powers ecommerce websites, site search engines, portals to support hybrid working, and customer support workflows. We’re going from the early days of keyword search boxes to today’s natural language query interfaces.

Training 264
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Five Consumer Lessons From The 2010s: #3

Forrester IT

Today I present the third of five key consumers lessons to take away from the 2010s. Ten years ago, a wave of demonstrations and protests in the Middle East reshaped our understanding of social media’s influence; the Arab Spring turned up the volume on debate about […]. You can find the previous two here and here.

Social 300
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Give More Thought To Giving Tuesday

Forrester IT

These days, many companies are trying to express moral, social, or political values that resonate with values-based consumers. Giving Tuesday (which falls on the first Tuesday after Thanksgiving) presents an opportunity for companies to do just that, so a growing number of brands participate.

Social 259
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What is data visualization? Presenting data for decision-making

CIO Business Intelligence

Data visualization is the presentation of data in a graphical format such as a plot, graph, or map to make it easier for decision makers to see and understand trends, outliers, and patterns in data. Presenting data in visual form can make it easier to comprehend, enable people to obtain insights more quickly.

Data 143
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How Fearless Digital Trailblazers Prepare for Big Investment Presentations

Social, Agile and Transformation

At some point in your career, you’ll be handed the microphone and asked to deliver a presentation for a big investment. Whether it’s your

Devops 130
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Text And Geospatial Analytics Bring Growth And Innovation To Business Intelligence And Analytics Tools

Forrester IT

Unstructured data, such as tweets, call center logs, and social media comments, provide an increasingly important view into consumer sentiment and trends today. We added two new forecast categories: text analytics and geospatial analytics. Text analytics makes sense of unstructured data.