Evaluate And Adjust Your VoC Program To Improve CX During COVID-19
Forrester IT
MARCH 20, 2020
Earlier this week, CX research directors David Truog and Harley Manning published a blog post that highlights two key points that I urge CX leaders who manage VoC programs to consider: understanding your customers is critical right now, and it is time to adapt your approach to CX. When it comes to your VoC program: […].
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