article thumbnail

Your Next Move: Quality Assurance Analyst

Association of Information Technology Professional

If you have a knack for problem-solving and want to develop and execute software test plans, then quality assurance analyst could be your next move.

article thumbnail

Quality Assurance (QA) In The Context of AI

CTOvision

Quality Assurance (QA) is such a core part of any technology or business delivery that […]. Everyone who has ever worked on a software project knows that you don’t just simply put code and content out to your customers, employees, or stakeholders without first testing it to make sure it’s not broken or dead on delivery.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Quality Assurance in Education: Editorial Oversight and Beyond

Kitaboo

Quality assurance in education serves as a crucial foundation, ensuring the delivery of impactful learning experiences for students. While most people associate quality assurance with editorial oversight, it goes beyond just that. Here are reasons why quality assurance in education is paramount.

article thumbnail

Quality Assurance Unleashed: A Comprehensive Guide for Editors

Kitaboo

It requires an unwavering commitment to quality assurance. In this comprehensive guide, we delve into the intricacies of quality assurance processes and techniques with the aim of elevating the educational content you provide. Unveiling the Core Principles of Quality Assurance II. Let’s get started!

article thumbnail

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Join this webinar to discover how automation can streamline your quality assurance (QA) procedures and empower you to proactively coach agents and elevate the customer experience with data-driven insights.

article thumbnail

Measuring KPIs to Improve Call Center Quality Assurance

Spearline Testing

We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives. Spearline can help you to strike this KPI balance and achieve the universal quality assurance imperative of maximizing CX.

article thumbnail

Hiring Kit: Quality Assurance Engineer

Tech Republic

Quality assurance engineers apply their technical expertise and skills to oversee the entire software development lifecycle, verify the quality of the product and assess the overall user experience against a checklist specified by the client. This hiring kit, written by Mark W.

article thumbnail

How Can We Stop Under Utilizing a Key User Experience Champion?

Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker

With quality assurance/control already embedded in our development process, what if we expand that role to champion usability and customer delight? Despite this, those building the product itself are often detached from their customers, leading to a gap between vision and execution on the most practical metrics.