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4 Important Technology Investments for Every Contact Center

CIO Business Intelligence

We move seamlessly between social media, text messages, emails, and voice communication, so we expect the same from businesses. Quality assurance: None of the above technology investments can be fully realized without a simultaneous investment in quality assurance (QA).

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Tech Moves: iSpot’s new CTO; VMWare exec returns to Microsoft; Expedia CFO to resign

GeekWire

Dureja will oversee engineering, quality assurance, infrastructure, security and data science teams at iSpot. He worked for the social media platform for more than five years. Throughout my career, I’ve focused on building intelligent solutions to real-world challenges.

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How Girl Power Talk fires up young tech workers and IT teams

CIO Business Intelligence

The two work in tandem, with Girl Power USA focused on philanthropic work, and Girl Power Talk on being a “social enterprise,” providing a litany of services. The organization is split into two halves: a non-profit side called Girl Power USA and a corporation side called Girl Power Talk.

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What is predictive analytics? Transforming data into future insights

CIO Business Intelligence

Quality Assurance Model: Spot and prevent defects to avoid disappointments and extra costs when providing products or services to customers. Clustering algorithms, for example, are well suited for customer segmentation, community detection, and other social-related tasks.

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Contact Center Success = great Customer Experiences (CX): Here’s how to boost your CX rep

Spearline Testing

Social media silos It is all too easy to treat a social media query as a side quest. A statista poll concluded that 59% of customers have a better experience with brands that respond to customer service questions or complaints on social media. This is why we must pay particular attention to audio quality.

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The Increasing Demand for Telecoms During a Pandemic

Spearline Testing

Today most, if not all, social interactions happen over mobile networks and the Internet. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

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5 hot IT hiring trends — and 5 going cold

CIO Business Intelligence

Thomas Vick, regional director for Robert Half’s technology practice group, says that, in particular, demand has dropped for quality assurance engineers and level 1 help desk work. “On There is an increased interest in having strong values, social responsibility, and inclusive work culture, among other benefits.”

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