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Quality Assurance (QA) In The Context of AI

CTOvision

Quality Assurance (QA) is such a core part of any technology or business delivery that […]. Everyone who has ever worked on a software project knows that you don’t just simply put code and content out to your customers, employees, or stakeholders without first testing it to make sure it’s not broken or dead on delivery.

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Privacy Advocates Come For Contact Centers

Forrester IT

“Please be advised that your call may be recorded for quality assurance and training purposes.” We’ve all heard this message at some point—a familiar prelude to countless conversations worldwide. This disclosure has remained largely unchanged over the years but may no longer serve any purpose.

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12 AI predictions for 2025

CIO Business Intelligence

Plus, they can be more easily trained on a companys own data, so Upwork is starting to embrace this shift, training its own small language models on more than 20 years of interactions and behaviors on its platform.

CTO Hire 354
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5 dead-end IT skills — and how to avoid becoming obsolete

CIO Business Intelligence

Quality assurance and application testing Application testing is a skill that’s likely to be augmented by AI if not replaced entirely, says Ram Palaniappan, CTO at TEKsystems. In software development today, automated testing is already well established and accelerating.

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Why neurodivergent perspectives are essential in AI development

CIO Business Intelligence

Thats why the Understood Assistantwas developed and trained by experts, who focus on those with learning and thinking differences, with the goal to make our vast content library more accessible. Gen AI can also go a long way to help neurodivergent workers with simple tasks like productivity, quality assurance, and time management.

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Measuring KPIs to Improve Call Center Quality Assurance

Spearline Testing

We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives. Spearline can help you to strike this KPI balance and achieve the universal quality assurance imperative of maximizing CX.

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Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Implement a regular QA planning cadence. Measure Results & Feedback.