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Future Of Retail 2020: Retailers Test Consumer Facing and Operational IoT Solutions

Forrester IT

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. To understand the Internet of Things (IoT) predictions for 2020, we spoke with Forrester IoT expert Frank Gillett.

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Shape Shift Your Retail Offer With Software Defined Stores

Forrester IT

We don’t think twice about network or desktop virtualization. Think about the rise of pop up stores or the rapid proliferation of store banners as retailers shape shift in anticipation of […]. We’ve all learned about the advantages of software defined infrastructure.

Retail 347
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The Disruptive And Problem-Solving Potential Of Emerging Technologies In CPG, Healthcare, And Retail

Forrester IT

In this audio series, we speak with our analyst colleagues Jeff Becker, George Lawrie, and Arielle Trzcinski to explore how emerging technologies are changing (and will in the future), even solving some of the most important and complex issues in four key sectors: consumer packaged goods (CPG), healthcare providers, healthcare insurers, and retail.

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eTail Nordic Panel: Impact Of The Pandemic On Nordic Retailers

Forrester IT

Last week, I had the pleasure of moderating a panel session at the eTail Nordic virtual event. Our discussion was focused on different retailers’ experiences of the pandemic and how it has impacted their business operations and strategic objectives.

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Virtual banks in Hong Kong set to rekindle the retail banking experience

Forrester IT

(Co-authored with Nancy Lin, Senior Associate) The Hong Kong Monetary Authority (HKMA) recently announced 8 new virtual banking licenses in the market and their operators will all launch new digital-only banks there before or in early 2020.

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Redefining The Fate Of Virtual Care

Forrester IT

Last quarter delivered several shocks to the healthcare system, including a series of downturns for virtual care.

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Predictions 2021: It’s All About Empathy, Digital, And Virtualizing Customer Care

Forrester IT

The purpose of customer service is no longer just to alleviate run-of-the-mill inconveniences; it is to provide fundamental and necessary services for consumers devastated by the COVID-19 pandemic. Learn how customer service will evolve in 2021.