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90% of Social Media Influencers Are Active on Instagram: Study

IT Toolbox

Discover the key statistics and trends vital for brands to upgrade their influencer collaborations. The post 90% of Social Media Influencers Are Active on Instagram: Study appeared first on Spiceworks.

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Ready Your Brand For Social Justice.

Forrester IT

For some, like Ben & Jerry’s and Microsoft, this came naturally; they had long-standing programs to advance social justice. Neutrality Is No Longer An Option In the summer of 2020, brands did something they had never done before. They spoke up about race.

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The New Change Management: Automated And Decentralized

Forrester IT

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

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Top 143 Social Media Groups For MSPs, VARs, And Tech Channel Professionals

Forrester IT

The channel is very large, highly diverse, and incredibly decentralized. Channel partners know that to be successful, they need to carve out a niche — whether that be by line of business, by industry (and, increasingly, by subindustry), by size of customer, geographically, technologically, and by business model.

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

Whether they are reaching out via chat, social media, or phone the end goal is always the same. Trends and best practices. But how are your customers reaching out? What steps occur before they are connected with an agent? And are your customers utilizing AI? Customer preference and experience with AI.

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Embrace privacy as your Corporate Social Responsibility (CSR)

Forrester IT

Your organization faces two powerful trends: The growing pressure of regulatory requirements on data protection that are emerging worldwide. The increasing awareness of privacy rights, which causes customers to take action in their relationship with businesses.

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Europe Predictions 2021: Marketers Must Craft Experiences To Retain Contradictory Customers

Forrester IT

Every autumn Forrester looks ahead to predict the major consumer, business and technology trends that will shape the marketing landscape for the following year. 2020 has been a year of unprecedented political, social, economic and healthcare disruption – and 2021 shows no signs of any of these trends slowing down.